You can shove your productivity up your hole Mr Tesco

Long Onion

I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me. Anyway, the checkout operator kepps scanning things through at the speed of light and starts building a leaning tower of Piza with my shopping. This meant I couldn't keep the cold things together and the cleaning stuff together etc etc.

So I asked her to stop for a minute until I caught up, she told me that she couldn't as she will get in trouble for having too high an idle time on her checkout and that all she could do is to keep scanning and when the transaction is closed out, she could help me pack.

What the feck is the world coming to? I am all for people being productive but this is really taking the piss - there was no one behind me and I felt like I was being rushed out the frigging door. For all the PC brigade, I have no issue with the staff member (though I did insist she stopped anyway) I feel sorry for her. My main issue is with the feckin middle management Deepak Chopra reading cuntbucket who came up with this idea.

I want to take my own goddamn time with my shopping so you can shove your KPI's up your arse. P.S. I'd actually like top hear your views on this so please don't send me to R&R.

brummytom

Have you never been to Aldi?

Jesus Christ, the speed they scan the shopping through there, half of it disintegrates

partyatmygaff

Long Onion wrote: »

I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me. Anyway, the checkout operator kepps scanning things through at the speed of light and starts building a leaning tower of Piza with my shopping. This meant I couldn't keep the cold things together and the cleaning stuff together etc etc.

So I asked her to stop for a minute until I caught up, she told me that she couldn't as she will get in trouble for having too high an idle time on her checkout and that all she could do is to keep scanning and when the transaction is closed out, she could help me pack...........

Oh god no, The trauma lives on.

phasers

I hate people that take ages to pack their bags.

I prefer the lidl system where you put your stuff in the trolley and pack over to the side

Guru Maith Agut

Personally I take my time when packing shopping after buying it, after all I paid for my goods so should be entitled to pack at my leisure after spending my hard earned and if that holds up the queue so be it! I say everybody should take their time and then perhaps the supermarkets could employ some bag packers to assist you if you have purchased bags or have your own with you.

More bag packers = new jobs for the currently unemployed

BroomBurner

She said she'd help you after she scanned the items, where's the problem? The world can't slow down just for one person.

Why didn't you donkey punch her in the back of the head?

Elliemental

At my local Spar they scan it, then throw it at you as they scowl menacingly at you. Thats` customer service for ya!

efb

shop in Superquinn, Tesco don't have the margins to pander to customers' whims

Agricola

I hate the culture in companies nowadays that promotes this kind of thing. Go go go as fast as you can and if your not sure if your going fast enough, try to go faster. :mad:

mikom

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

Wagon

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

What the hell is that about? :mad: All you did was take a random month in 1846, pretend you were there and complain about how you were only going to live for 40 years. Then compare it to modern day developed society and try and pass it off as a glorious post hightlighting the unimportance of her problem in an effort to get as many "thanks" as possible! That's a bloody crappy post right there!

Elliemental

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

:rolleyes:
Utterly incomparable cases. Peoples` life expectancies have changed drastically over the last 150 years (funnily enough). Besides OP isn`t claiming that their life has been destroyed, just that it caused a major pain in the arse, which is fair enough.

Ruu_Old

His name is not really, Mr.Tesco, just so you know for future reference.

phasers

In fairness, the OP's "problem" is unimportant whatever waqy you look at it

Demonique

Captain Havoc

phasers wrote: »

In fairness, the OP's "problem" is unimportant whatever waqy you look at it

In fairness if we only discussed famines, war and other important stuff there'd only be about 5 threads open in the whole of boards!

WindSock

You are in Tesco. You get what you pay for. The checkout girls position is little different to that of a 19th century factory worker.

Osgoodisgood

BroomBurner wrote: »

She said she'd help you after she scanned the items, where's the problem? The world can't slow down just for one person.

Maybe not the whole world but the little bit of it in the queue behind me will certainly be slowing down for as long as it takes me to pack my stuff properly. The OP is bang on. If the supermarkets want to save money by removing packers that's ok but they won't be hurrying me along and they sure won't be making me feel bad about it either.

m5ex9oqjawdg2i

phasers wrote: »

In fairness, the OP's "problem" is unimportant whatever waqy you look at it

Oh no it's not... It's quite important, and all you whiners saying "that's what you get for shopping in tesco" /facepalm. She is entitled to shop where she likes, and she is also entitled to have what she paid for undamaged.

They had this kind of crap in the bank, each customer got only 1 minute... literally one single minute. If it was over that there wasn't a problem, unless you were spending 3-5 minutes with a customer the managment would say "you're too slow, you gotta server them faster", I replied, she had 8 seperate transactions, I would say I am going pretty damn fast.

You gotta understand, managers are thick, thick as sh!t. They haven't a clue when it comes to customer service or any of that lark, they base their success and the success of their business on figures such as sales and net profit, which is laughable. It doesn't mean your customers are happy with your company or service. They may have no other choice but to shop at your store.

Although services is relatively new to Ireland, we suck balls at it. Haven't a clue how to deal with customers. Why the hell would you hire a polish person with no english to take orders in pizza hut (carlow, don't eat there, really...). Why??? Oh yea she doesn't complain about working 12 hours with no break or lunch, nor does she have a problem handing over a portion of her tips for the manager etc etc. People simply do not have a clue when it comes to dealing with customers. There are few who do, and they do a good job, but the rest? They think they know what's best, but in fact it works against them.

Snoopy1

If they're scanning too fast just take your time, then when they tell you how much it is, dont pay them until you have everything packed away. Therefore there's not much they can do and just have to sit and wait until you're finished

00112984

I love the way pretty much every poster in AH is considered male unless they have "miss", "pink", "lady" or "chick" as part of their username and then the OP here mentions having a baby with him/her and suddenly everyone presumes it's a she* :rolleyes:

*I don't know the gender of the OP, BTW- just going on the number of times they've been referred to as "she" and "her" in responses.

rubadub

phasers wrote: »

I hate people that take ages to pack their bags.

I prefer the lidl system where you put your stuff in the trolley and pack over to the side

Yes, I love lidl because of this, you never get a dud queue with one or 2 slow packers. The worst is people insisting to pack every single thing, and then it is like an utter shock to them to be asked to pay. Then a 5minute root around to find a purse, out with a wad of vouchers, and counting up pennies for several minutes only to find they don't have the exact change anyway. And FINALLY, after all seemingly paid for they ask for more plastic bags and have to pay again, and go through the whole payment process again. Of course the stingy kunts knew well they needed the bags and hoped not to be charged, and so force the till worker on min wage to fork out for it.

Agricola wrote: »

I hate the culture in companies nowadays that promotes this kind of thing. Go go go as fast as you can and if your not sure if your going fast enough, try to go faster. :mad:

Some people like it, and I think many shops know this. I often go to lidl over a certain supervalu simply because I know I will be served in a specific time.

Guru Maith Agut wrote: »

perhaps the supermarkets could employ some bag packers to assist you if you have purchased bags or have your own with you.

More bag packers = new jobs for the currently unemployed

I HATE bag packers, and many people do. I presume the OP would not like them.

This meant I couldn't keep the cold things together and the cleaning stuff together etc etc.

That is the problem with packers, they do not know how YOU like to pack your shopping. The OP did not seem to be impressed with her offer to pack after scanning. I see this all the time in tesco (scanning and helping slow packers) and it really speeds things up.

phasers

00112984 wrote: »

I love the way pretty much every poster in AH is considered male unless they have "miss", "pink", "lady" or "chick" as part of their username and then the OP here mentions having a baby with him/her and suddenly everyone presumes it's a she* :rolleyes:

*I don't know the gender of the OP, BTW- just going on the number of times they've been referred to as "she" and "her" in responses.

wtf? What does this have to do with anything?

Damn feminists

BroomBurner

Osgoodisgood wrote: »

Maybe not the whole world but the little bit of it in the queue behind me will certainly be slowing down for as long as it takes me to pack my stuff properly. The OP is bang on. If the supermarkets want to save money by removing packers that's ok but they won't be hurrying me along and they sure won't be making me feel bad about it either.

I'm sure everyone loves being behind you in the queue!

It's a shopping centre, it's not an epicurean market stall, where one can have a chat and find out recipes and swap notes while carefully placing one's purchases in a delectable straw basket one recently picked up at the most glorious of Viennese Christmas markets.

As another poster said, it's Tescos. What goes through your mind when you're waiting in a queue for an inordinate amount of time while someone counts out their ten cent and five cent pieces to pay for a tenners worth of food?

00112984

phasers wrote: »

wtf? What does this have to do with anything?

Damn feminists

Not a feminist. Just think it's funny.

If anything, I'd presume the OP is man because they can't multitask.

Osgoodisgood

BroomBurner wrote: »

It's a shopping centre, it's not an epicurean market stall, where one can have a chat and find out recipes and swap notes while carefully placing one's purchases in a delectable straw basket one recently picked up at the most glorious of Viennese Christmas markets.

Tolkien called, he wants his fiction back.

As another poster said, it's Tescos. What goes through your mind when you're waiting in a queue for an inordinate amount of time while someone counts out their ten cent and five cent pieces to pay for a tenners worth of food?

Well, I set my schnauzer on the inconsiderate old octogenarian obviously! Who the hell does she think she is, delaying me for 30 seconds like that? Doesn't she realize that I need to rush back to the Royal Order of Complete Cnuts before someone else is elected Grand Buttstain? Some people!

m5ex9oqjawdg2i

00112984 wrote: »

I love the way pretty much every poster in AH is considered male unless they have "miss", "pink", "lady" or "chick" as part of their username and then the OP here mentions having a baby with him/her and suddenly everyone presumes it's a she* :rolleyes:

*I don't know the gender of the OP, BTW- just going on the number of times they've been referred to as "she" and "her" in responses.

fcuking fembots...

Considering the tone of the op, it is either a woman or a flaming homosexual. The probability of a homosexual man with a child, is quite minute. Simple probablility would suggest that the op is a woman. This is not a 100% as strange things do happen in Ireland...

BroomBurner

Osgoodisgood wrote: »

Tolkien called, he wants his fiction back.

Well, I set my schnauzer on the inconsiderate old octogenarian obviously! Who the hell does she think she is, delaying me for 30 seconds like that? Doesn't she realize that I need to rush back to the Royal Order of Complete Cnuts before someone else is elected Grand Buttstain? Some people!

I am honoured that Tolkien would return from the dead for some work of fiction that is clearly not his style.

Paul Merton, however, would like his comedy back.

Back OT, if that's the worst part of the OP's day, then they have little to complain about.

AARRRGH

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

Haha that's quite funny, if a bit harsh on the OP.

Shelflife

The op stated that there was no queue, the problem basically is that tesco are putting their requirements and needs before those of the customer. the need to scan the products through so quickly is a reflection of how low these companies (tesco aldi lidl) think of their customers.

AARRRGH

Shelflife wrote: »

The op stated that there was no queue, the problem basically is that tesco are putting their requirements and needs before those of the customer. the need to scan the products through so quickly is a reflection of howl ow these companies (tesco aldi lidl) think of their customers.

Yeah, during college I used to work in a call centre (tech support). The rule was each call should last 5 minutes. This meant instead of solving the customers issue you'd simply try to get them off the phone within 5 minutes.

That's what happens when thick people work in management.

ScouseMouse

I suspect this comes for Lidl.

When I was with them, the till printed out a report on the cashiers items per minute. If you didnt hit a certain speed, you were "spoken" to.

If you look the next time in Lidl, the cashier fires them through the scanner and then hits a button like subtotal. Then they go a bit slower. The clock is stopped!

Tesco are attempting the same thing but without lowering the prices.

MagicMarker

Shelflife wrote: »

The op stated that there was no queue, the problem basically is that tesco are putting their requirements and needs before those of the customer. the need to scan the products through so quickly is a reflection of how low these companies (tesco aldi lidl) think of their customers.

Oooooorrrrr, crazy thought here, they care about productivity, and don't want their employees slacking off when the queue's out the door? Would you want to be in that queue? I think not.

Sounds pretty logical to me tbh.

Anyway, OP, she said she'd help you after she finished scanning things through, I fail to see what the problem was, other than you suck at packing shít.

WindSock

Do they actually have a wee tracker inside the till that measures how quickly the till person scans products? Odd.

Maybe call the manager over next time and tell them it is fking stoopid.

Shelflife

MagicMarker wrote: »

Oooooorrrrr, crazy thought here, they care about productivity.

exactly and they dont care about the customer.

chin_grin

Waa waa waaa I have a (fuel consuming) child, OCD and access to the internet that gives me the right to whine. Waa waaa waaa.

BroomBurner

Shelflife wrote: »

exactly and they dont care about the customer.

I laughed out loud at this! They're a company - an enterprise! They're not there to hold your hand, or care if you've had a bad day, or care about you at all! Their job is to make money and keep their overheads down so that they can make more money. If that includes improving efficiency, then so be it. They will get more return visitors if people do not have to wait long in the queues.

If you don't like it, shop elsewhere, but it'll prob be more expensive.

MagicMarker

Shelflife wrote: »

exactly and they dont care about the customer.

Dear god.... okay, next time you're waiting in a queue that's not getting smaller because the check out person is providing the customer service experience of the year, come back to me.

rubadub

00112984 wrote: »

I love the way pretty much every poster in AH is considered male unless they have "miss", "pink", "lady" or "chick" as part of their username and then the OP here mentions having a baby with him/her and suddenly everyone presumes it's a she* :rolleyes:

00112984 wrote: »

Not a feminist. Just think it's funny.

If anything, I'd presume the OP is man because they can't multitask.

Yes, I also find people making reasonable assumptions to be f**king hilarious, I had a good laugh at those fools presuming it was a woman, but am now pissing my pants laughing that you presumed the OP was a man. Oh you crazy assumption makers...:rolleyes:

Shelflife wrote: »

The op stated that there was no queue, the problem basically is that tesco are putting their requirements and needs before those of the customer. the need to scan the products through so quickly is a reflection of how low these companies (tesco aldi lidl) think of their customers.

As a customer I am very glad to see this happening, I think they are thinking of their customers.

Shelflife

well if you want to take it to another extreme , when they want to clean the floor should they close down a whole aisle so that the cleaner can be more productive?

its a happy mix, if they piss off customers trying to be more productive it defeats the whole point.

MagicMarker

Shelflife wrote: »

well if you want to take it to another extreme , when they want to clean the floor should they close down a whole aisle so that the cleaner can be more productive?

its a happy mix, if they piss off customers trying to be more productive it defeats the whole point.

Why, are the customers trying to steal the mop?

Any reasonable person wouldn't have been pissed off by what the OP experienced.

orestes

Ruu wrote: »

His name is not really, Mr.Tesco, just so you know for future reference.

:eek:

Well I was lying in that other thread, there really is no Santa!

That oughta make us even :mad:

Kirnsy

i think the main question is


"Did the cashier have an unkempt look about them?? had she a bit of stubble on the chops??"

Then and only then you would have a serious grievance....

I totally agree with OP. It is totally pointless to scan the items faster than I can pack them. It saves no time, as the checkout person then has to sit and watch me pack before I can pay. All it does is make me stressed and nervous and less likely to return. But that's Irish customer service for you. I'm now living in London, where you get a proper greeting, they pack your items into your bag and so you can prepare your money. Fast, efficient and stress free. Ireland is in the dark ages when it comes to customer service.

MagicMarker

[quote=[Deleted User];62390857]I totally agree with OP. It is totally pointless to scan the items faster than I can pack them. It saves no time, as the checkout person then has to sit and watch me pack before I can pay. All it does is make me stressed and nervous and less likely to return. But that's Irish customer service for you. I'm now living in London, where you get a proper greeting, they pack your items into your bag and so you can prepare your money. Fast, efficient and stress free. Ireland is in the dark ages when it comes to customer service.[/QUOTE]
The cashier said she would help once the items were scanned. If you get stressed and nervous because of this then you have issues.

artanevilla

My mammy does the shopping.

efb

[quote=[Deleted User];62390857]I totally agree with OP. It is totally pointless to scan the items faster than I can pack them. It saves no time, as the checkout person then has to sit and watch me pack before I can pay. All it does is make me stressed and nervous and less likely to return. But that's Irish customer service for you. I'm now living in London, where you get a proper greeting, they pack your items into your bag and so you can prepare your money. Fast, efficient and stress free. Ireland is in the dark ages when it comes to customer service.[/QUOTE]

UK??? Asda in london, checkout guy so slow time actually sttod still, guy in front paid in drips and drabs, wouldnt pay the full amount, cashier had to keep asking for more!

Shopping in Supermarkets in UK, worse than useless!

Nodin

brummytom wrote: »

Have you never been to Aldi?

Jesus Christ, the speed they scan the shopping through there, half of it disintegrates

Yeah....its like they originally used it for a process that didn't involve whatever was being tagged surviving....

veryangryman

Gustavo Gifted Yogurt wrote: »

You gotta understand, managers are thick, thick as sh!t. They haven't a clue when it comes to customer service or any of that lark, they base their success and the success of their business on figures such as sales and net profit, which is laughable. It doesn't mean your customers are happy with your company or service. They may have no other choice but to shop at your store.

Sorry Mac but customer service is un-necessary when you are the cheapest store. Even if you are the only store, that makes the difference. The guy or chick behind the counter is fairly irrelevant to me, the only thing i as a customer judge them on is the speed of processing. Id sooner have them rush me out the door than chat with Mary O Toole about her recent bout of Piles on the front desk (SuperValu anyone)? And its extremely ignorant for customers at the front to "go at their own leisure" to the detriment of the queue behind them.

Same reason i fly with Ryanair and same reason i do (some of) my shopping at Aldi. Recall that they dont even give space at the counter for you to pack. Does anyone complain about it there? Ive not seen it. Like myself, they are delighted with the bargains they get.

MagicMarker

MagicMarker wrote: »

The cashier said she would help once the items were scanned. If you get stressed and nervous because of this then you have issues.

Condescending much? Most people would feel stressed when they have a queue of ten people huffing and puffing behind them and a cashier sitting there as they struggle to quickly fling items in a bag and get their money together. What's the point? What time is it saving exactly to scan the items at lightening fast speed? (And BTW, the cashiers in Ireland barely ever help to pack anything). It is simply not logical. It is just as fast to scan the items at the speed the person can pack them, or for the cashier to pack. Countless times in Ireland, I've ended up with the next person's shopping coming down before I've finished packing ( and likewise, had mine going down before the person before me had finished). That's so annoying and inefficient. What is the POINT?