Sky HD 24.99 for existing customers..

danois

There is a sky kiosk in tesco in bray and the lady there has a big sign up that says sky+HD €24.99 for existing customers. I was running out after 3 kids so didn't get a chance to ask any questions but any one in the bray area looking to upgrade might be an idea to go have a look.

manutd

The 24.99 offer is only for NEW Sky customers. It is €49 + €50 for wiring.

Pablod

I'd believe it when I see it.
Sky have no intention of looking after existing customers....

danois

Well i will be back tomorrow and i will ask more question i shouted to her as i was chasing kids is that sign right is it €24.99 for existing customers she said as long as they sign up for the HD sub

Pablod

danois wrote: »

Well i will be back tomorrow and i will ask more question i shouted to her as i was chasing kids is that sign right is it €24.99 for existing customers she said as long as they sign up for the HD sub

That will be interesting, find out what you can,
I've spoken to so many sky centres/sky kiosk's and everything is hunky dory until they find out your an existing customer, " ah no sorry new customers only"

200motels

I got a seccond Sky HD box for 49 euro all inclusive, it was installed on Friday.

Mitch Connor

200motels wrote: »

I got a seccond Sky HD box for 49 euro all inclusive, it was installed on Friday.

how did you manage that - and how long were you waiting for the install?

CCOLGAN

Mitch Connor wrote: »

how did you manage that - and how long were you waiting for the install?

I am looking to upgrade from regular sky to sky hd + and was expecting to pay in the region of 99 euro ( 49 + 50 ). I was going to go with a local installer as they installed the original sky box and was really happy with the clean job, but he said that it was not worth his while as he'll only get a 60 euro commission from sky for the upgrade and it would probably cost him that just to send someone out to do this work... Is this correct??

He recommended that I threaten sky with quitting and try and get a better deal...

Dunno what to do now.. I fear calling sky and threatening to quit and the call my bluff, also don't fancy calling sky and getting them to organise the install and I get a cowboy in.... I live in the Enfield area...

Jip

Details are here
http://www.sky.com/portal/site/ireland/products/equipment/hd

ur Sky+HD box is now just €49 for existing customers who take the HD pack and stay with Sky TV for another year. To help us manage demand, we've introduced an easy registration process.
Call 0818 719 852 to register and we'll handle everything for you.

spooner_src

Hello All

Just registered my interest in HD as I am Sky+ subscriber.

The 49 + 50 fee for existing customers is now not valid as of 8.30am this morning.

The service engineers are now demanding more so Sky have increased the one off fee for the existing installation of HD from 50 to 80 euro.

Bit cheeky that the website still says 50 euro which is now out of date.

Hmmm...

golfdiva

manutd wrote: »

The 24.99 offer is only for NEW Sky customers. It is €49 + €50 for wiring.

What wiriing is involved ? I thought it would just be a matter of changing the sky box.

200motels

Mitch Connor wrote: »

how did you manage that - and how long were you waiting for the install?

I got it from Livewire in Kildare, it took about 2 weeks.

danois

Hi sorry I thought I posted a message saying saying I couldnt get back to tesco but had the number from the flyer if any one wants it to pm me for it cause i dont think i should put anyone's number up witout permission. Sorry for not posting sooner must be going mad really thought I had

von Smallhausen

Seems to me that if it is that for "Existing Customers" they are gonna cancel ur existing account and re-sign you up as a new one. There has been a few around the country doing this...last one i seen was the one where existing customers can get a sky+ box for free....also isnt it €24.50 and not €24,99??

CCOLGAN

Danny_B wrote: »

Seems to me that if it is that for "Existing Customers" they are gonna cancel ur existing account and re-sign you up as a new one. There has been a few around the country doing this...last one i seen was the one where existing customers can get a sky+ box for free....also isnt it €24.50 and not €24,99??

Can they really do this? I thought that SKY have your phone number linked to your account, so when you open the second account and have the same phone number it would be flagged? Although if not then I would certainly entertain doing this and put it into my wife's name..

Tony

Was it a sky source that told you this? It would be the first time in history that anyone working on behalf of sky demanded anything.

spooner_src wrote: »

The service engineers are now demanding more so Sky have increased the one off fee for the existing installation of HD from 50 to 80 euro.

von Smallhausen

CCOLGAN wrote: »

Can they really do this? I thought that SKY have your phone number linked to your account, so when you open the second account and have the same phone number it would be flagged? Although if not then I would certainly entertain doing this and put it into my wife's name..

Can be done if you do not have a landline but multiroom is out of the question..and their could be other ways of doing it but im due to a possible breach of rules here I cannot say how.

CCOLGAN

Thanks for the info Danny_B

Anyway I called them and complained, and after hopping around departments I got the original offer of 99 euro for box and install - basically said that they still have it advertised at that price on the website.

Interesting thing was all the Irish people that I talked to in Sky said it was 49 for the box and 80 for the install and tough luck. Its only when I got through to the UK customer service that the story began to change and that it was only 99.. Also no registration, they accepted payment and scheduled install for Friday week. I am pretty happy, although probably could have got more of a deal, but am happy. Just hope that the installer isn't some cowboy..

von Smallhausen

CCOLGAN wrote: »

Thanks for the info Danny_B

Anyway I called them and complained, and after hopping around departments I got the original offer of 99 euro for box and install - basically said that they still have it advertised at that price on the website.

Interesting thing was all the Irish people that I talked to in Sky said it was 49 for the box and 80 for the install and tough luck. Its only when I got through to the UK customer service that the story began to change and that it was only 99.. Also no registration, they accepted payment and scheduled install for Friday week. I am pretty happy, although probably could have got more of a deal, but am happy. Just hope that the installer isn't some cowboy..

Yea thats 3 times I heard that...I havent been told about it from my boss...twice here and 1 from a customer...
Best of luck with your install!

spooner_src

Yes it was the girl who registered me for the HD that said even though the 50 euro install fee was on the website they had to increase that morning as the installers wanted more.

Tony wrote: »

Was it a sky source that told you this? It would be the first time in history that anyone working on behalf of sky demanded anything.

Tony

I see. Well if this was done at the behest of the installers then its a first so I think its BS on her part as installers have been seeking more money for many years without any response from sky. Its more likely that they are re balancing the install payment to compensate themselves for the recent sterling weakness IE the installer collects more from the customer but there is a reduction in the sky payment.

Sky have always dictated what they will pay and this was never a matter negotiated with anyone.

spooner_src wrote: »

Yes it was the girl who registered me for the HD that said even though the 50 euro install fee was on the website they had to increase that morning as the installers wanted more.

ADSLUSER

I too recently registered for SKY HD and was told the installation is now 80 and not 50 as and still as advertised. I complained a few times but they said there is nothing they could do. I told them this was false advertising as their website, skymag, flyers are still advertising the 50 installation fee for existing customers. Such a load of crap they are. I think i will call and complain again. For now, they put me on a registration list and I got an email the other day indicating a waiting list of 4 - 7 weeks! Definitely not much loyalty of existing customer!