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Gamepass refund

  • 15-09-2009 5:50pm
    #1
    Lands Leaving
    Closed Accounts Posts: 1,145 ✭✭✭


    Just got an email from gamepass offering a refund for this week because of the breakdown on sunday. I'm quite pleased with this. twas only fair.


Comments

  • #2
    mikemac
    Closed Accounts Posts: 19,986 ✭✭✭✭mikemac


    Dear NFL Game Pass Subscriber,

    We regrettably experienced technical difficulties on September 13th that disrupted access to Game Pass HD during Sunday’s games. While we were able to resolve the issue before the start of the late afternoon games, we recognize that our valued customers were not able to access Game Pass HD for the earlier games.

    We apologize for the frustration that this interruption in service may have caused you. To rectify this inconvenience, we would like to refund your account for one week’s worth of Game Pass HD service. If you experienced technical issues, please click here to begin the refund process.

    We would like to take this opportunity to thank you for being a subscriber to the NFL Game Pass service. If you have any questions, please contact customer support. Click here for customer support contact information.

    Fair play
    Despite my rage on Sunday night, I do acknowledge it's a generally excellent product.
    I don't have Sky, Channel 5, ESPN or any other subscription TV Channel. And those illegal streams last year didn't realy work at all for me last year
    So yeah, I'd subscribe again next year for sure


  • #3
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    Thats quite fair of them

    I dont have gamepass but looking at the price, and the amount of people that were here saying it wasnt working at all - its only right!


  • #4
    Hynzie
    Closed Accounts Posts: 306 ✭✭Hynzie


    Thats how you run a business. It was annoying but stuff happens, they got it fix fast, apologized and offered a refund. cant ask for much more than that.

    Pitty eircom cant run a similar service. Anyone get a refund for their recurring broadband problems? of course not.


  • #5
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    Dont get me started on faulty BB. NTL should take a leaf out of the Gamepass book. :pac:


  • #6
    Vikings
    Registered Users, Registered Users 2 Posts: 2,788 ✭✭✭Vikings


    I never got that email :mad:

    Could someone who did get it post the link as in the above quoted email from here:
    If you experienced technical issues, please click here to begin the refund process.

    Appreciate it, would save me having to wait for them to email me back.


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  • #7
    Lands Leaving
    Closed Accounts Posts: 1,145 ✭✭✭Lands Leaving


    http://nflrefund.neulion.com/

    That link should work for you.


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