Help with O2-Buying iphone online question!!!

Bros123

Hoping somebody with experience of this can help!

I decided last weekend to finally buy an iphone 3g online from O2.
Ordered it and this is my status now,what I want to know have I got the feckin phone or not!!Surely they should have let me know by the end of the working day!!




Order status
Date

Status

Detail
12 September 2009
00:06:08 Processing Your order has been received and is being processed.
14 September 2009
10:08:37 Pending Your order has been received. You will receive an email to confirm when your order has been accepted.
14 September 2009
11:30:12 Received Your order has been received by our warehouse. You will receive an email to confirm when your order has been accepted



I'm none the wiser and O2 support can't tell me anything other than whats online,great start to customer support after forking out €420!!

Davy

That fact you bought it on saturday, will mean it only got going today. It can take 3 days so if you dont get it tomorrow, you should have it wed.

When you ordered you should get the email confirming the order, and then another once it ships.

Bros123

Davy wrote: »

That fact you bought it on saturday, will mean it only got going today. It can take 3 days so if you dont get it tomorrow, you should have it wed.

When you ordered you should get the email confirming the order, and then another once it ships.

Thanks for the reply but the problem is I still don't know if the order was accepted!!

Davy

Bros123 wrote: »

Thanks for the reply but the problem is I still don't know if the order was accepted!!

Well you wont get an email to confirm it i imagine until the iphones are back in stock.

iMADEtheBBC

This is normal.

They run some sort of credit check and want to confirm credit card details. They *might* contact you. In my case they didn't contact me because I used to have an account with O2 and my details were still on their database (along with a €15 credit !).

I ordered on a Thursday and received mine the following Wednesday. This was a new connection with a number port from Vodafone.

j14

Same story here. Ordered on friday and didn't see the iphone for a week. No contact from O2 at all during this time but then the phone was delivered to my desk in work by a courier. Its a good service but I just wish they could keep you more in the loop.

Bros123

Well after all that my phone is being delivered tomorrow!Didn't have to wait as long as you guys thank God!

besty

iMADEtheBBC wrote: »

I ordered on a Thursday and received mine the following Wednesday. This was a new connection with a number port from Vodafone.

I'm just wondering, how does this work? I'd be porting my number from Vodafone if I decide to splash out. Do you have to subsequently arrange with o2 after you get the phone to transfer your number across?

AlanD

I just ordered a 3GS also and was reading the confirmation email. It looks like you have to post back a form and a copy of an old bill to make the porting happen. So it might take another day for the porting to happen once you get the phone.

agentgreen

AlanD wrote: »

I just ordered a 3GS also and was reading the confirmation email. It looks like you have to post back a form and a copy of an old bill to make the porting happen. So it might take another day for the porting to happen once you get the phone.

Does anyone know if you can go into a store with the forms?

j14

Nope,

I tried this and was told they have to be posted to the address given cos the store can do nothing with the forms.

Pain in the *** but what can you do.

The 3GS is well worth the hassle though.

J.

agentgreen

j14 wrote: »

Nope,

I tried this and was told they have to be posted to the address given cos the store can do nothing with the forms.

Pain in the *** but what can you do.

The 3GS is well worth the hassle though.

J.

How long did it take once you posted it back?

j14

It took about three days after I posted it but that could be due to the fact that I posted it late in the evening so effectively it sat in a post box for a night!

agentgreen

That's annoying... They seem to be back in stock now too in shops.