Speed problem with eircom

Deja Vu

Hi just updated my 3mb eircom broadband to 7mb but my speed is blocked at 5,120kbps.When I had 3mb my speed was blocked at 3,072kbps.Is that a mistake by eircom or is there a reason for it.

Calebmcd

We need to see your stats before we can say yes or no.

192.168.1.254

Go to troubleshoot
and stats

Your looking for Att and snr

But its UP TO 7Mb
And most likely your make sync is 5Mb, What speeds do you get?

Deja Vu

Calebmcd wrote: »

We need to see your stats before we can say yes or no.

192.168.1.254

Go to troubleshoot
and stats

Your looking for Att and snr

But its UP TO 7Mb
And most likely your make sync is 5Mb, What speeds do you get?

Max Allowed Speed (kbps) 5120 384
SN Margin (dB) 14.00 19.00
Line Attenuation (dB) 44.00 22.50
CRC Errors 358 14

I usually get around 4.50mbs.

Sponge Bob

Not a 7.6mbit line more like a 3mbit one with 44db attenuation .

How far from the exchange and what happens the stats if you disconnect EVERYTHING from the line including filters and plug modem straight into main socket with all other gear disconnected fully ?????

Not gross misselling if you get a stable 5mbits with few crcs but if you get a lot of crcs it will 'feel' like 3mbits .

TheDeficit

call them up, when they first hooked me up they set up my top speed at 4mb, the guy on the phone later said he had no idea why they did that. my line attenuation is 45db and my speed is now set to 7168, the actual max speed i get is just over 6mb.

Deja Vu

TheDeficit wrote: »

call them up, when they first hooked me up they set up my top speed at 4mb, the guy on the phone later said he had no idea why they did that. my line attenuation is 45db and my speed is now set to 7168, the actual max speed i get is just over 6mb.

Thanks.I will ring them up monday.

Sponge Bob

is it an ADSL2 exchange though , they can handle noisier lines ???