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  • 14-08-2009 11:37pm
    #1
    Zapp Brannigan
    Registered Users, Registered Users 2 Posts: 8,326 ✭✭✭


    Hey,

    Today I upgraded my current Digital Max pack to include Sky Sports and ESPN, while removing the Setanta package. This worked fine, no complaints. But I've just got in and the digital box I keep in my room has had all its channels, bar RTE 1 + 2, City Channel, Comedy Central +1, the Sky Sports channels and ESPN, removed. It says I am no longer subscribed to them!

    The box downstairs still has all the channels though. And I see on the UPC website that there is no technical support available on saturdays so I'm posting on here in the hope that some technician (ye're out there somewhere) would be able to let me know if I can fix this myself!

    Cheers


Comments

  • #2
    tallaghtfornia
    Registered Users, Registered Users 2 Posts: 669 ✭✭✭tallaghtfornia


    Have you tried reseting your box?


  • #3
    Zapp Brannigan
    Registered Users, Registered Users 2 Posts: 8,326 ✭✭✭Zapp Brannigan


    It's the DVR box I have so when I try and do a factory reset it says I should have my UPC activation code ready, which I don't have. Is there another way to do a reset? I've also done a network search but that didn't get me my channels back.


  • #4
    The tax man
    Registered Users, Registered Users 2 Posts: 4,559 ✭✭✭The tax man


    What's your location Zapp? Different codes for different parts of the network.


  • #5
    Zapp Brannigan
    Registered Users, Registered Users 2 Posts: 8,326 ✭✭✭Zapp Brannigan


    I'm in Dublin 15.


  • #6
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    Zapp Brannigan wrote: »
    I'm in Dublin 15.

    Well then the code is 131.


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  • #7
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    Log in to your account on upc.ie and look the "My products" section. It should mention multiroom. If not they have cancelled your multiroom when signing up for the rest.


  • #8
    Zapp Brannigan
    Registered Users, Registered Users 2 Posts: 8,326 ✭✭✭Zapp Brannigan


    Got on to UPC and they had me reset the box, sent a power boost, checked the card and still no change! They guy said he sent a case off and that people should be working on it over the next 24 hours and that my channels should come back gradually.

    Cheers for all your suggestions.

    EDIT: Checked myUPC account and multiroom is still showing so it's not that.

    EDIT2: And they're back! Woo!


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