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A happy broadband customer

  • 13-08-2009 10:49am
    #1
    Ricky91t
    Closed Accounts Posts: 6,281 ✭✭✭


    Hello all,
    Well you may remember my older threads complaining about contention,Bad voip call's etc.I remember watty telling me my service isn't at all good for voip!

    But now,It seems it's all changed after emailing the ISP for quite a while I was given an engineers direct email,Which was brilliant we soon resolved my voip issue making the calls much clearer during peak hours but not perfect :pac:

    I had an issues with Xbox Live and that's now sorted..

    And today my package was upgraded,I now get
    2mbs/512kbs for €34.99 a month and although they are "max speeds" speed test results are consistent and always looks near this
    538995732.png

    Compared to the eircoms 1MB package(we use a voip homephone etc) there just seems no point in changing :)

    I'm now a happy permanet customer


Comments

  • #2
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Well done. But how was the problem resolved? What did the engineer do to fix the issue?


  • #3
    Ricky91t
    Closed Accounts Posts: 6,281 ✭✭✭Ricky91t


    Well,My isp is wireless,So i was moved to a different node on the transmitter running off a new backhaul(i was quite persistent about my speed issues so they moved me over first has been all evened out now)

    Xbox issues were fixed with a public IP no issues now..

    Voip issues were fixed as a result of all of those and the speed increase


  • #4
    Ricky91t
    Closed Accounts Posts: 6,281 ✭✭✭Ricky91t


    This is what i get for actually being happy with the price the speeds and the service,

    They've sneakily(no mention in any emails or on the site!) now removed the unlimited cap and reduced mine to 20gb!!

    I'm a fairly pi$$ed off customer now!


  • #5
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Ricky91t wrote: »
    This is what i get for actually being happy with the price the speeds and the service,

    They've sneakily(no mention in any emails or on the site!) now removed the unlimited cap and reduced mine to 20gb!!

    I'm a fairly pi$$ed off customer now!

    Check your contract.


  • #6
    Ricky91t
    Closed Accounts Posts: 6,281 ✭✭✭Ricky91t


    Seems the person who told me was told they were going to be enforced but not yet,So still on unlimited till the site announces it :)


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  • #7
    Some_Person
    Closed Accounts Posts: 491 ✭✭Some_Person


    Ugh, they're not going to bring in caps on every home & business package are they? :(
    I was just getting interested in getting Permanet.


  • #8
    NITFBY
    Closed Accounts Posts: 35 ✭NITFBY


    Never had any real problems with Permanet

    was on a 1 Mg but now getting the following since they made there change

    560712393.png


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