itouch not connecting to wifi

prettygirl9

i am not a happy bunnyat all
aplashed out on apple 16gb itouch today
have synched (in process of synching) my music from laptop
all seems to be going well as its playing away
but when i tried to set up the wifi so i could connect to the internet
DISASTER!!
i thought i must have the router password wrong but i got one of those
apps from the web to read it for me and i was using the correct one
and i still not connect to my etwork

i select settings and then wifi connections
my one comes up on the list of available networks (just like when i connect laptop to it) and when i select it
it asks for a password - which i enter but
it keeps telling me - unable to join network xx
and i have to click on a dismiss button

can someone please point me in the right direction
what am i doing wrong????

its nearly taken all teh good out of getting it

dave oc

Are you copy and pasting your password when asked for it? I had a similar problem and had to enter it manually, which sucks when its 64 digit WPA alphanumeric case sensitive password :rolleyes:

Panda Bear

prettygirl9 wrote: »

i am not a happy bunnyat all
aplashed out on apple 16gb itouch today
have synched (in process of synching) my music from laptop
all seems to be going well as its playing away
but when i tried to set up the wifi so i could connect to the internet
DISASTER!!
i thought i must have the router password wrong but i got one of those
apps from the web to read it for me and i was using the correct one
and i still not connect to my etwork

i select settings and then wifi connections
my one comes up on the list of available networks (just like when i connect laptop to it) and when i select it
it asks for a password - which i enter but
it keeps telling me - unable to join network xx
and i have to click on a dismiss button

can someone please point me in the right direction
what am i doing wrong????

its nearly taken all teh good out of getting it

Ok I will give it a go...The fact that the Ipod can see the network is a good starting point.
1.
So are you quite sure it is your own Wifi network you are choosing..does it have an indentifible name..The router may or may not be broadcasting the SID ( wireless name )

If so you could really have a wrong password.
Or
please dont forget you also have to choose the encryption level
that has been set on the wifi network
so.....
on the ipod go thru again
settings...wifi....uder name......tap security
from there select the security level thats been set on the wifi such as WEP, WPA, WPA2 etc....and try again

if fails........................
Connect your laptop to the Router with a Lan cable and login to the router
Find the security section and check the security section for the key

How to ..............
boot up the laptop
open internet explorer or other browser you use
Enter 192.168.1.1 as this is normally the ip of the router
hopefully this will pop up a login page for the router web interface
if you have this setup then enter the login detail
if not you could go out to the internet and find the default username and password for this Router make.....
Find the security section and check the security section for the key

failing all this you could of course just reset the modem and begin again.
There is a reset button on most wireless router
having don that you login again with the default details and set up the security and password you want to use .

By the way you can do this with any laptop or pc that is currently using the Wifi at the moment for internet
no lan cable is required.
Open the browser and enter to address 192.168.1.1 in the address bar and this also will ask you to login to the router
and when intere you could reset the password for yourself again but remember you will then have to reset the password for ALL devices in your house wnating to use the internet wirelessly

prettygirl9

i think i'm going to cry
i dont know how to do half of this
i have checked that my password is correct
by disconnecting the connection to the internet on my laptop
and manually entering the password and it reconnects fine

but i havent a clue how to go about resetting the router etc
i cant tap into any security setting on the wifi connection on the itouch
as its not an option
when i select the connection it just asks me for a password
sometimes it goes into a screen where it asks about ipaddress stuff
(also which i dont understand)

pandabear wrote : By the way you can do this with any laptop or pc that is currently using the Wifi at the moment for internet
no lan cable is required.
Open the browser and enter to address 192.168.1.1 in the address bar and this also will ask you to login to the router
and when intere you could reset the password for yourself again but remember you will then have to reset the password for ALL devices in your house wnating to use the internet wirelessly


.....but i cant even do that as dont know what the user should be it keeps telling me unauthorised - totally lost!

totally confused and disheartened
i am going to the states soon adn thought this would be the best thing to have for internet access and musicability ... not so sure now ..

Tom Dunne

prettygirl9 wrote: »

i thought i must have the router password wrong but i got one of those
apps from the web to read it for me and i was using the correct one
and i still not connect to my etwork

There is your problem.

Do not rely on one of those apps to do the work for you.

Ok, some basic questions:

What type of router are you connecting to? Is it a BT/Eircom/Magnet/whatever?

Is the router plugged into the telephone line (i.e. is it a DSL modem/router)?

If it is a BT Voyager DSL modem/router, the password you are looking for is on a sticker on the bottom of the unit. It will be a long password, with numbers and letters, something like a4c92eb103d22

Is your laptop successfully connecting to the wireless router and the internet (in other words, are you 100% certain your wireless router is working)?

prettygirl9

What type of router are you connecting to? Is it a BT/Eircom/Magnet/whatever?

em...well my internet connector is through clearwire i think?? and then i bought a dlink router in argos and got it setup etc

Is the router plugged into the telephone line (i.e. is it a DSL modem/router)?

no its plugged into the thingy for the internet as i have no phoneline in house

Is your laptop successfully connecting to the wireless router and the internet (in other words, are you 100% certain your wireless router is working)?
well i am online at the moment wirelessly or whatever it is called so i am presuming its all working tho i just dont know how!

the app thing did give me a long key too but the password was in normal letters too so used it - should i try the long version??

apologies for being so vague but i dont really know what i am doing. thanx for ur patience in advance

mockerydawg

on the ipod, simple is best

turn your modem off for 2 mins, unplugging all the cables
reset the network settings on the ipod
turn on airplane mode for 10 secs, then off again

try your connection again

prettygirl9

what is airplane mode?
i'm off to try anyways
back shortly

Tom Dunne

prettygirl9 wrote: »

apologies for being so vague but i dont really know what i am doing. thanx for ur patience in advance

Don't worry, we have all been there at some stage. Granted, for me it was back in 1993, with a dial-up 14.4k modem and Windows 3.1, but I was just as confused.

Anyway, sounds like your connection is as follows:

<internet>--<Clearwire modem>----<Wireless Router>--<laptop/iPod touch>

Is that correct?

If so, on the laptop do the following:

Click on Start->Run

In there, enter the three letters CMD and press return. A black window will appear.

In that, enter the following: IPCONFIG and press return. It doesn't matter if it is capital letters or small, but just make sure to enter nothing else.

You should see something like: (remember, what you see may be slightly different)

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : clearwire.ie
IPv4 Address. . . . . . . . . . . : 192.168.139.32
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.139.1

The last bit is what you want, the default gateway.

Open up a web browser and enter in the default gateyway number. DO NOT enter anything else (i.e. do not put in http:// or https:// or anything like that, just the number as it is).

That will bring you to the Router configuration screen. I don't know anything about the router you have (post up the make/model and we can see), but you need to look out for something on the screen to do with Wireless, specifically encryption or security. In there (somewhere) you will find the WEP key you are looking for.

Enter this into your iPod touch, and you are sorted.

Easy.

mockerydawg wrote: »

turn your modem off for 2 mins, unplugging all the cables
reset the network settings on the ipod
turn on airplane mode for 10 secs, then off again

try your connection again

She still needs the WEP key.

prettygirl9

rightey

That will bring you to the Router configuration screen. I don't know anything about the router you have (post up the make/model and we can see), but you need to look out for something on the screen to do with Wireless, specifically encryption or security. In there (somewhere) you will find the WEP key you are looking for.


i have done this where u enter the address into the web place - it pops up a wee screen asking for a user and password...?? i have tried but i get unautorized?.. so cant get into it to see key or whatever

i have looked at the boxes... the internet broadband comes through a thompson box and the router is a dlink

am afraid to reset the whole router thing in case i end up with no internet access at all..

Tom Dunne

prettygirl9 wrote: »

the router is a dlink

Google "dlink <model number> default password"

It's usually something like admin admin or admin dlink.

prettygirl9

ok now feeling really daft
in my search for the model no for the dlink
located sticker on the back with username and password <blank - ha>
so i can now get onto the website page thing when u enter the numbers
but it has no effect on the itouch connecting to wifi
where do i look now??

thank u - at least there is progress of some sort!

Tom Dunne

prettygirl9 wrote: »

ok now feeling really daft
in my search for the model no for the dlink
located sticker on the back with username and password <blank - ha>
so i can now get onto the website page thing when u enter the numbers
but it has no effect on the itouch connecting to wifi
where do i look now??

thank u - at least there is progress of some sort!

You have to find the part of the webpage that lists the WEP key. I can't help you on this one, you are on your own.

As I said above, look for a section titled "wireless" and then, possibly, under "security" or "encryption".

prettygirl9

have looked at each part of it
(by the way its a D-Link DI-524)
and cant see anything listing a WEP key
or anything on encryption or security
there is an area that allows u to change passwords
for the admin and the user

i am trying that to see - keep ya posted
pray it works cause otherwise i am back to square one!
thanx again

RossN

Hi.
I am having similar issues.
I have a Jailbroken/Unlocked 3G 16Gb. I have it all working, except the WiFi. I assume the WiFi part is similar to an iTouch.
I have tried connecting to many networks using the WEP keys, and I am able to connect to these networks using my laptop.

How do you get to the security settings to specify WEP or different?
Is there any other possible ways to sort this?

If I get it fixed, I'll post back here with the information.

Cheers,
Ross.

Tom Dunne

prettygirl9 wrote: »

have looked at each part of it
(by the way its a D-Link DI-524)
and cant see anything listing a WEP key
or anything on encryption or security
there is an area that allows u to change passwords
for the admin and the user

i am trying that to see - keep ya posted
pray it works cause otherwise i am back to square one!
thanx again

Here's the manual for your router:

ftp://ftp.dlink.co.uk/di_broadband_gateways/di-524/di-524_manual.pdf

There is a screen shot in there that is cunningly titled "Wireless". Something tells me that what you are looking for is in there.

Panda Bear

The step you have taken when you said you disconnected the pc and had no internet and you then entered the password and did connect to the internet says to me you have very successfully and very simply confirmed you have the right password for the Wifi connection.

assuming you did lose your connection to the internet and then did test and found it working again

so it would appear to confirm that the issue is with the ipod and password.
The fact that you did enter the ip address as mentioned 192.168.139.1 and you got the screen for the login prompt to allow you access to the router confirms you can coonect to the wirless router via the pc and now need to find those details.

you have found those details and you are now in the web page or screen that shows a lot of information about your router and connection information it is only a matter of locating the section which will tell you the specifics or your connection method , for example wep Wppawka but dont worry about such thisngs as yet we can help there.

I think it is a WPA based router
and please look for a tab or button called wirless which will show SID (Network name that you see when trying to connect )
Channell you are using
Security
Wep lencryption level
now you will not be able to read the key but at lest you will now know the type of key ( wep wpa or wka )

you will need this information with you password to connect your ipod

does anyone on the board have a dlink router and can you go in there and point out the section please.....

perhap you could take some screen shots of the different pages and we could see

prettygirl9

was over at my friends last nite and could connect to her internet through itouch and she showed me the type of password (big long alphanumeric thingy) so when got home tried to find sthg similar - no joy
have been looking at the manual - double dutch
but went back to connecting to the dlink page on internet through
the numbers and on the wireless section this is what it looks like

(tried to printscrn and attach no joy so heres the typed version)

Wireless Enabled
Network dlink
Channel 6
Security WPA-PSK/WPA2-PSK
Preshare Key password <-- ie the one i've been using!!!!!

now i dont know where/how to find the big long WEP key thingy that my friend had...hers was acshully on a sticker at the bottom of her modem - not so on mine - does this mean the WEP key is through the modem and the router is not the problem at all????

ps : changed the Security level to WEP but there was no numbers in there so no joy

Panda Bear

prettygirl9 wrote: »

was over at my friends last nite and could connect to her internet through itouch and she showed me the type of password (big long alphanumeric thingy) so when got home tried to find sthg similar - no joy
have been looking at the manual - double dutch
but went back to connecting to the dlink page on internet through
the numbers and on the wireless section this is what it looks like

(tried to printscrn and attach no joy so heres the typed version)

Wireless Enabled
Network dlink
Channel 6
Security WPA-PSK/WPA2-PSK
Preshare Key password <-- ie the one i've been using!!!!!

now i dont know where/how to find the big long WEP key thingy that my friend had...hers was acshully on a sticker at the bottom of her modem - not so on mine - does this mean the WEP key is through the modem and the router is not the problem at all????

ps : changed the Security level to WEP but there was no numbers in there so no joy

PLease put things back as they were......

As you can see you have discovered you are using WPA-PSK/WPA2-PSK security.
Your friend is using WEP with a long wep key this is her password not one you can use.
Stick with your own password please
the issue is only your Ipod .
you most definetly need to find on your Ipod the section to let your Ipod know you want to make a WPA connection with your own password.
Let me know what model Ipod you have got and I will see how you enter the security ...It is in the same place where you select your network and secuirty level...get back to me with the Ipod model please...

Thoie

May I piggy back on this discussion too please? (If not, mods, please feel free to move/delete).

My wifi was working fine at home on my ipod touch. Everything else that uses the wifi is still working fine (laptops, netbooks, wii, phones). Since I upgraded to 3.0 I haven't been able to connect - the ipod sees the network, full strength etc, but it just gives me "Cannot connect" if I try to use it. Have double checked password and encryption settings.

dingding

The key will probably be Hex, which means the vaild characters are 0123456789ABCDEF Make sure you are not getting the O and 0 mixed up.

Tom Dunne

prettygirl9 wrote: »

now i dont know where/how to find the big long WEP key thingy that my friend had...hers was acshully on a sticker at the bottom of her modem - not so on mine - does this mean the WEP key is through the modem and the router is not the problem at all????

No, you are connecting to the wireless router, so you have to find the key/passphrase in the settings somewhere.

Panda Bear wrote: »

get back to me with the Ipod model please...

It's an iPod touch.

Thoie wrote: »

May I piggy back on this discussion too please? (If not, mods, please feel free to move/delete).

My wifi was working fine at home on my ipod touch. Everything else that uses the wifi is still working fine (laptops, netbooks, wii, phones). Since I upgraded to 3.0 I haven't been able to connect - the ipod sees the network, full strength etc, but it just gives me "Cannot connect" if I try to use it. Have double checked password and encryption settings.

It's usually something as trivial as mixing up the zero and letter 'O' as dingding says.

Thoie

Tom Dunne wrote: »

It's usually something as trivial as mixing up the zero and letter 'O' as dingding says.

Not possible in my case, as I set the password on the router myself, and it hasn't changed in years

Tom Dunne

Thoie wrote: »

Not possible in my case, as I set the password on the router myself, and it hasn't changed in years

Could I just clarify - are you talking about the password used to change settings, or the password required to connect to the wireless network (i.e. the WEP/WPA passphrase)?

Lumi

Thoie wrote: »

May I piggy back on this discussion too please? (If not, mods, please feel free to move/delete).

My wifi was working fine at home on my ipod touch. Everything else that uses the wifi is still working fine (laptops, netbooks, wii, phones). Since I upgraded to 3.0 I haven't been able to connect - the ipod sees the network, full strength etc, but it just gives me "Cannot connect" if I try to use it. Have double checked password and encryption settings.

I had exactly the same problem - itouch was unable to connect etc even though I was entering the correct WEP key. Someone on the Apple forum suggested simply rebooting the iPod and re-entering the key- it worked and I've had no probs since

Thoie

Tom Dunne wrote: »

Could I just clarify - are you talking about the password used to change settings, or the password required to connect to the wireless network (i.e. the WEP/WPA passphrase)?

Sorry Tom, talking about the WEP passphrase - for the sake of argument let's say I've set the WEP passphrase in my router to 1234567891 and the network name is ThoieNet. Let's say the admin password for the router is Admin (just so there's no confusion).

On all my other devices, I look for wireless, it shows ThoieNet, I click, it asks for a password, and I enter 1234567891. That previously worked for my iPod.

However now when I go into the wireless options on my iPod, it shows ThoieNet, I click that, it asks for a password, I enter 1234567891, and it tells me it can't connect

Panda Bear

Yep I had a look at this and it should connect regardless of wep wpa etc.
Not sure how to help you now on this one. Before I suggest you do the anything more perhaps you could do a reboot of the ipod touch.

1.Press and hold the power button and the square home button at the same time.
2.Wait some time it will reset eventually.
3.Be patient.

wep wpa etc all mean nothing to the Ipod so no worry there.
If you have to reset the router we can help you with this

prettygirl9

Panda Bear wrote: »

Yep I had a look at this and it should connect regardless of wep wpa etc.
Not sure how to help you now on this one. Before I suggest you do the anything more perhaps you could do a reboot of the ipod touch.

1.Press and hold the power button and the square home button at the same time.
2.Wait some time it will reset eventually.
3.Be patient.

wep wpa etc all mean nothing to the Ipod so no worry there.
If you have to reset the router we can help you with this

i've done what you suggested but no joy
my itouch is a 16gb 2.2.1 (5H11a)
i dont seem to have this security option on the list of networks
there is the DCHP/BootP/Static option
but i have no idea if i should have anything entered...

Panda Bear

Not sure which was to point you now
The section you just listed is not important right now as this is automaticall filled when the connection is made.

Why not just go back into the router as you have and then into the wirless section and set it all to none encryption
this way you do not need any level of encryption any level of security until such time as you get a connection and then set up the security level once more with a new password later when you are happy it all works

do you have any IT savvy Friends or IT people in work that could help you out with this.

I apologise for saying this but I am not so sure you are following the posts here and jumping about a bit understandably thru fraustration

prettygirl9

OK there is some progress woppideedooo!!!
i did as u suggested and turned the security to none
and hooray i was able to connect using my itouch
happy days
but obv dont want to leave network open
so changed it back to what it was before security WPA etc
and gave it a password
and its the same thing - cant connect using itouch

but a step in the right direction mehopes!
thanx for your patience and help

prettygirl9

anyone with any further suggestions?

Thoie

prettygirl9 wrote: »

anyone with any further suggestions?

Well I've written a email to Apple telling them of my displeasure (which they won't read) and am about *this* close to fecking the thing in the bin.

prettygirl9

i understand ur frustration Thoie but as i have connected to other networks i am guessing the problem is not with the itouch but some glitch or something with how i had my wireless thingy set up

am wondering see if i go back into that website with the numbers and change the encryption to WEP and put in my own <i dunno how many digits code> might it work????????

and hopefully i wont lose my laptops ability to connect to the internet in the process :rolleyes:

Tom Dunne

prettygirl9 wrote: »

am wondering see if i go back into that website with the numbers and change the encryption to WEP and put in my own <i dunno how many digits code> might it work????????

and hopefully i wont lose my laptops ability to connect to the internet in the process :rolleyes:

If you change the WEP key, you will also have to update the laptop, as it will be using the old one.

Have you tried the other suggestions of shutting down the iPhone completely (i.e. holding down the power button, then "slide to power off")?

prettygirl9

Tom Dunne wrote: »

Have you tried the other suggestions of shutting down the iPhone completely (i.e. holding down the power button, then "slide to power off")?

yes - but it didnt make any difference

c the WEP key - u select 64 bit HEX does that mean your key has to have 64 charachters?????

Tom Dunne

prettygirl9 wrote: »

c the WEP key - u select 64 bit HEX does that mean your key has to have 64 charachters?????

No.

It's usually 10-16 characters log, depending on the router and a few other settings. The Hex bit means it can only be a combination of numbers and the letters A to F (if you are really interested, Google Hex number system - riveting stuff ).

prettygirl9

Tom Dunne wrote: »

No.

... The Hex bit means it can only be a combination of numbers and the letters A to F (if you are really interested, Google Hex number system - riveting stuff ).

haha yea right ....will get straight on it....:p

anyways THE MOST FANTASTIC NEWS!!!!!
I am connected to my internet with my itouch and my laptop (independantly!!) woopideedooooooo!!!

thanks to everyone who got me this far!

Tom Dunne

prettygirl9 wrote: »

anyways THE MOST FANTASTIC NEWS!!!!!
I am connected to my internet with my itouch and my laptop (independantly!!) woopideedooooooo!!!

thanks to everyone who got me this far!

So what did you do?

prettygirl9

Tom Dunne wrote: »

So what did you do?

went into the admin page of the router at 192.168.0.0 or whatever
and on the wireless link my security was set to WPA/PSK
so i changed it to WEP which had 4 keys so i made up one
and BINGO!

happy out

now if i could only figure out how to charge it
its been plugged into my laptop while i've been out
but its nearly outta charge
and what do i do when i am in the states - i'm not bringing my laptop at all.....and i dont think theres a plug.... hmmm... ideas??

Panda Bear

Hi again glad to knpw you did actually connect eventually and hopefully connected to Itune and able to get you favourite sounds or even listen to some sample and use your browser on the internet.

Obv you do as you said want to restore some level of security to you wirless lan agreed. I feel sure you have the feature you need on the Itouch so I captured a couple of screen shots from a mate's Itouch to try and see if you could continue with some level of security/encryption.

here is the first screen on your Itouch as you can see it shows the current wifi connection this device has but if you look below you will see
OTHER .....Tap this....
screenshot 1.jpg
you will the see the next screen as you can see it shows Name which will be the name of your wirless
and Security
Enter your wirelesss network name and then tap security
screenshot2.jpg
you will now see the various levels of security you can select from so select the same security level you choose in the router
tap it
screenshot3.jpg
I have also found that thru this screen I simply choose the security level and went back to scree 1 and select join and enter password and it still worked.

please give this a go..if all this fails........afetr this I dont know waht to say so best of luck with this
Make the iPod touch forget a network, so that the device doesn't join it automatically.
Choose Wi-Fi and tap the arrow next to a network you've joined before.
tap "Forget this Network."
Connect to a closed Wi-Fi network (an available Wi-Fi network that isn't
shown in the list of scanned networks).
Choose Wi-Fi, then tap Other and enter the network name. If the network
requires a password, choose Security, tap the type of security the network uses, and enter the password.
You must already know the network name, password, and security type to connect to a closed network. Some Wi-Fi networks may require you to enter or adjust additional settings, such as a client ID or static IP address.

if you are going to the States you will be using what are called closed networks where you will have to be told the network name password and security. On the other hand if you are with relatives of friend it will be pretty much like hoe you will see that the Itouch will scan and list available networks you will selct the one you wish enter the password and it should all work just like it did at home.

Panda Bear

prettygirl9 wrote: »

went into the admin page of the router at 192.168.0.0 or whatever
and on the wireless link my security was set to WPA/PSK
so i changed it to WEP which had 4 keys so i made up one
and BINGO!

happy out

now if i could only figure out how to charge it
its been plugged into my laptop while i've been out
but its nearly outta charge
and what do i do when i am in the states - i'm not bringing my laptop at all.....and i dont think theres a plug.... hmmm... ideas??

See my post for my solution..........cover myself asnd my wife with one plug

Panda Bear

I use my charger for my Blackberry as it has A removable usb charger and my wife simply plugs in her USB for the Itouch. One plug for use both to travel. The bb plug/charger also comes with slip on adapters for fifferent countries. But I am sure you couold get an independent charger for your Itouch ina sore but it could cost 40/50 euro so try the net.