Apple 12 month warranty illegal?

Nonoperational

Hi guys, just some info on warranties for people outside the 12 month period. Under EU law and therefore Irish law all products sold must now have a minimum 24 month warranty. The 12 months apple offer does not apply for Ireland we are entitled to 24. Handy if you are tied into an 18month contract... surely apple should just give the warranty as 24 months and avoid any potential hasle?

here is the source:

If an item that you have purchased is faulty, you have the right to return the item to the retailer who should be able to repair or replace the item or refund you the cost of the item. Under the EU Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC), which was passed into law in January 2003 (S.I. 11 of 2003) in Ireland, all consumers purchasing goods have a right to a minimum guarantee of two years on products. The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which becomes apparent within the period of 2 years. The consumer is entitled to ask that the goods be repaired or replaced free of charge. These rights are known as your statutory rights.

King Ian

That's most interesting.....

Can anyone verify this?

NiSmO

This post has been deleted.

Nonoperational

betafrog wrote: »

That law states that the product must be free of defects from manufacturing for 2 years, not that it must last for at least 2 years.

There is a difference, that is why the XBOX has a 3 year warranty for RROD errors but only 1 year for any other faults. While the RROD was an obvious flaw in the design of the product you cannot say that your DVD Drive must be covered beyond 1 year as it's a manufacturing fault.


While I'm all up for consumer rights I wish people would learn to understand what they read first. There is nothing worse than an irate customer shouting about rights that they think they have when in fact they haven't got a clue what they're talking about and read somewhere that something should be covered against something for so long.


So in short, no their 12 month warranty is not illegal. If that were the case 90% of all companies would be breaking the law and I'm sure a wide eyed Lawyer would have made a fortune dragging them all through the courts by now.

Complete nonsense. Are you trying to say that a 600 euro phone should only last a year. What a clown. Its obviously a defect in the component if some iphones last 3 years + yet yours becomes faulty after a year after a component failing.

Perhaps illegal is a bit strong but its just manufacturers trying to avoid their obligations. To be more correct you have statutory rights, the apple 12 month warranty is on top of those. But up to two years the product should be of merchantable quality.

Nonoperational

Enough time spent on this thread. You are using quotes which contradict the very point you are (trying) to make. If you are seriously trying to argue that a product such as an iPhone would break down within 2 years if it was free of manufacturing defects then I have no more to say to you. You may not have the ability to understand what I am saying so good lad move along and be content in thinking whatever keeps you happy...:rolleyes:

King Ian

My first gen Iphone has a small but bizarre glitch which can only be due to some kind of manufacturing error (ie. it couldn't conceivably have been caused by me dropping it, etc.)

more fool me for not bringing it in to get fixed before the 1 year expired!!

Tom Dunne

Ladies, can we calm it down a bit, please and keep the personal attacks out of it.

Kintarō Hattori

Folks this 2 year warranty isn't applicable in Ireland. When the legislation was created it was up to various countries to sign up to it, something Ireland never did. They did this because they felt that our own legislation was better for the customer overall.

Ireland never sign up to this EU legislation therefore a 12 month warranty in Ireland is correct and legal unless the manufacturer/shop offers longer.

anoble66

betafrog is 100% correct....you can read a simple breakdown of the directive here with an example.

http://www.valueireland.com/tag/faulty-goods/

Nonoperational

"It is assumed in legislation that any fault found in the first 6 months is assumed to have existed at the time of purchase. However, there is a burden of proof on either side subsequently to prove that any fault that becomes visible actually existed at purchase, and didn’t develop because of use, age, maintenance, storage issues etc."

Easily prooved by demonstrating a working model of the same age... Anyway was just drawing this to ye're attention as I recently got a Macbook replaced (main board failure) after 18 months when I mentioned this to the apple service centre. It is also the reason why Nokia (and many other mobile companies) now offer 24 month warranties.

Ireland did sign up to this (S.I. 11 of 2003).