If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Cancelling Setanta Package - €10 per channel fee!

Mountjoy Mugger · 2009-07-13 16:11:25

A friend just got off the phone to UPC asking them to switch off the Setanta package - remember last week there was no fee for downgrading? Well, he was advised by Customer care that he'd be charged €10 per channel that they would switch off - a total of €40 to be added on the next bill! What on earth is going on? In his…

13-07-2009 4:11pm

#1

Mountjoy Mugger

Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭

Join Date: December 1999

Posts: 4035

A friend just got off the phone to UPC asking them to switch off the Setanta package - remember last week there was no fee for downgrading?

Well, he was advised by Customer care that he'd be charged €10 per channel that they would switch off - a total of €40 to be added on the next bill!

What on earth is going on?

In his frustration he total them to switch off all but the Setanta Digital basic with effect from the date his bill is due i.e. 21st July.

They cut them off immediately.

Ding-Dong - can you assist?

0

Comments

#2 13-07-2009 5:58pm

jesusofnaz

Registered Users, Registered Users 2 Posts: 43 ✭

Join Date: June 2008

Posts: 38

sounds like you got through to a moron, ask him to call back and there will be no charge.

0