Irish channels don't work.

Pj!

I have the full sky package, movies, sport etc. but none of the irish channels work. RTE 1, RTE 2, TV3 and TG4 show as "This programme is unavailable".

Actually rang sky before and they didn't have a clue!

Any help!!?

gtg60

Is this a new install? Have you just switched cards?

More information is always good, help us to help you...

DeadSkin

Forky wrote: »

I have the full sky package, movies, sport etc. but none of the irish channels work. RTE 1, RTE 2, TV3 and TG4 show as "This programme is unavailable".

Actually rang sky before and they didn't have a clue!

Any help!!?

I'm in the same boat, except I don't have the movie & sports packages. Got it installed last week.

Have got onto Sky three times and have been told that they've sent a booster signal and to wait for anything from 2 mins to 4 hours. Another guy told me it can take up to 72 hours.

I rang today, after the 72 hours expired, was told they sent the wrong signals and they have now sent the correct 'free-to-air' signal. My understanding is that these are not 'free-to-air' on satellite

Anywho, I made him promise me that I'll have the channels within 4 hours, that was 2 hours ago.
I have absolutely no confidence that they'll appear.

Pj!

No the Sky has been installed a couple of years.
Got a new card today in the post and installed it, but still no joy.

Sky are absolutely useless at helping. Just thought I'd give it a go posting it here. You'd never know, some smart folk about!

gtg60

Stick the Blue one back in for 24 hours then switch again.

John mac

Forky wrote: »

No the Sky has been installed a couple of years.
Got a new card today in the post and installed it, but still no joy.

Sky are absolutely useless at helping. Just thought I'd give it a go posting it here. You'd never know, some smart folk about!

have you tried to reboot? switch off power (disconnect the mains lead ) then wait 2mins then plug in again.

might work

steveon

Sky are a complete waste of time when it comes to dealing with any technical calls lately. Since the introduction of the White cards, any manual card activations I have done have resulted in the RTEs appearing with Channel Not available.

After countless calls to get the problem sorted and getting the run around, I rang the technical department to ask why the problem is occuring, the operator couldnt answer why so I waited a further ten minutes to get a supervisor whom was extremely rude and would not warrant that the problem lay at skys end.

Her answer to me when I told her I was an Independant installer was to get retraining as the problem was because the software was an old editon and needed to be updated, I told her I updated it and it was now BO7 the latest edition for thompson Sky+ now bo2 which they came with, She then said it was because the dish was offline, I told her I put in my own blue card and it worked fine in the same box...no matter what I did or told her she still told me the problem was at my end and not theres. I told her it hasnt happened on any card enablements using a phoneline.

After 3 days of calling and 6 different card signals being sent the RTES finally came in.

It is simply about time in my opinion that a proper Irish call centre or a proper tech centre is setup as if they cant talk properly to installers Id hate to see what they tell the ordinary customer and all this rubbish is continously causing endless amounts of time wasting...

DeadSkin

steveon wrote: »

Sky are a complete waste of time when it comes to dealing with any technical calls lately. Since the introduction of the White cards, any manual card activations I have done have resulted in the RTEs appearing with Channel Not available.

After countless calls to get the problem sorted and getting the run around, I rang the technical department to ask why the problem is occuring, the operator couldnt answer why so I waited a further ten minutes to get a supervisor whom was extremely rude and would not warrant that the problem lay at skys end.

Her answer to me when I told her I was an Independant installer was to get retraining as the problem was because the software was an old editon and needed to be updated, I told her I updated it and it was now BO7 the latest edition for thompson Sky+ now bo2 which they came with, She then said it was because the dish was offline, I told her I put in my own blue card and it worked fine in the same box...no matter what I did or told her she still told me the problem was at my end and not theres. I told her it hasnt happened on any card enablements using a phoneline.
After 3 days of calling and 6 different card signals being sent the RTES finally came in.

It is simply about time in my opinion that a proper Irish call centre or a proper tech centre is setup as if they cant talk properly to installers Id hate to see what they tell the ordinary customer and all this rubbish is continously causing endless amounts of time wasting...

As expected, channels still missing.

Hey steveon, you say it hasn't happened using a phoneline.
When I ordered I had no phoneline, but when the engineer came to install it, my line was activated, so he just ran a cable loosely to the phone connection to activate the signal for about 10 mins.

He then disconnected it and said that RTE/TV3/TG4 would update in less than 4 hours.
Is it worth getting Sky to send a signal again and run a cable from the Sky+ box to the phone connection, and leaving that for up to 4 hours to update?

dlambirl

I;ve my sky+ installed 2 weeks now and i had the same problem - no irish channels (manual activation).
I rang sky 2 days after the install and they sent it again and when i got home the channels were there

DeadSkin

dlambirl wrote: »

I;ve my sky+ installed 2 weeks now and i had the same problem - no irish channels (manual activation).
I rang sky 2 days after the install and they sent it again and when i got home the channels were there

Is your Sky+ box connected to a phone line at all times?

dlambirl

no - havent got a phoneline (hence manual activation)

A simple phonecall to sky sorted out my case

DeadSkin

Bah!! Rang them again this evening and this dude says he has paired the viewing card to a new signal and to wait 10-24 hours.

steveon

Ring Sky up and dont take any crap off them, as I have previously said they will deny it is there fault and it is, also tell them that you have waited 3 or 4 times for them to send the signal and refuse to hang up as they can activate them immediately despite what they say....

kbell

Have you noticed that they are getting increasingly harder to get through to.
I have 3 numbers that i use and each one is getting worse than the next boo.

steveon

kbell wrote: »

Have you noticed that they are getting increasingly harder to get through to.
I have 3 numbers that i use and each one is getting worse than the next boo.

Completely agree KBELL, worse thing is if they done their job properly the first time they'd save countless re-calling and therefore not be so busy...

DeadSkin

steveon wrote: »

Ring Sky up and dont take any crap off them, as I have previously said they will deny it is there fault and it is, also tell them that you have waited 3 or 4 times for them to send the signal and refuse to hang up as they can activate them immediately despite what they say....

Aye, I'm gonna let the rage build up today and sort this out when I get home after work.

kbell wrote: »

Have you noticed that they are getting increasingly harder to get through to.
I have 3 numbers that i use and each one is getting worse than the next boo.

Being honest, I've had no problem getting through to them, maybe it's the time of day I'm ringing them usually around 5pm-5:30pm. It's the shite they've being spouting to me about wrong signal sent, pairing the card with the signal blah blah blah.

DeadSkin

Update.....................


Today they tell me they have sent out a new viewing card, which I won't receive until Monday at the earliest.
I was told that my current card could be deactivated over the period until I get my card.
Well, minutes later they fcukin' go ahead and deactivate it, motherfckers :mad:

DeadSkin

Got the new card today and it did the trick.

Also in the enevelope came a stamped addressed envelope to their Quality Dept, think I'll be using that, as using their online & telephone support has only gievn me 3 weeks of grief.