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3 Online NBS sales system.

  • 05-07-2009 10:22pm
    #1
    clohamon
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭


    The 3 NBS online sales system is up and running.

    Some notes

    I had a look at three EDs. It doesn't seem to matter where you are located, i.e. you will be accepted as a customer regardless of whether you currently have indoor, outdoor or no coverage at all (according to their maps)

    The 'Device' is a Huawei E 180 '(NBS)'.

    My queries for all coverage areas (indoor,outdoor and none) in the EDs, advised that a CPE repeater would be required and that an engineer would make an arrangement to come out and fit it. (Reasonable access must be provided for the engineer)

    but......

    The terms and conditions state that the repeater will only be fitted where 3 deem it necessary.

    Service Level

    There is some talk of satellite but no protocol on how to get it. The Service Level Agreement (SLA) is also set out, but the penalty for non-performance is capped at a token 25% discount of monthly service charge.( You could speculate that it might be cheaper for 3 to take the 25% penalty in perpetuity rather than to install a satellite alternative.)

    Main features

    131.49 hours allowable downtime in a calendar year.

    25% rebate for non-performance of SLA, assessed quarterly and payable within 60 days.

    Installation and Fault repair delays incur a sliding penalty up to 100% and 20% respectively of the "Connection charge" and monthly service charge.

    The Small Print also describes conditions where the service guarantee may not apply.

    Disruption to 3 Services
    5.15 There may be situations when 3 Services are not
    continuously available or the quality is affected
    and so we cannot guarantee a continuous fault-
    free Service.
    For instance:
    (a) when we need to perform upgrading, maintenance or other work on the 3 network or 3 Services;
    (b) because of other factors outside our control,
    such as the features or functionality of your
    Device or Equipment, regulatory requirements,
    technical restrictions, lack of capacity,
    interruptions to services from other suppliers,
    faults in other communication networks, the
    weather or radio interference caused by hills,
    tunnels or other physical obstructions.


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