Zooplus.ie

daingeanrob

Just looking for a bit of advice, i made a purchase on zooplus.ie that arrived last friday, one of the items i ordered however was not in the box so i logged into their website and left a message to let them know. on monday i recieved an email telling me they could not investigate my claim untill i signed a declaration and faxed/e-mailed it to them. i printed the form and tried to fax it to their number that was in their email (a british 0870 number) but it constantly refused to send saying user busy. i then borrowed a scanner and scanned the sheets and emailed it to their email address i was given (service@zooplus.ie) but after two days got a delivery failure alert on gmail. i am now left without this item so i logged in again and the only advice they gave me is to try and send it again, i think its very poor customer service if you put the onus on the customer when you make a mistake but i am stuck now in a bind regardless. any advice on my next course of action?

mcaul

Ridiculous that they won't accept e-mail claims and insist on faxing a form. Many companies don't have fax machines these days - they're near to obsolete!

They have their number incorrectly issued on the website
their website = +44 0870 964 0011

What it should be
00 44 870 964 0011 (the zero before the 8 needs to be dropped)

daingeanrob

thanks a million mcaul, after leaving a few messages on their website, zooplus have emailed me to say they are giving a refund, although i really would prefer the item their customer service was so poor i think i'll just take my money and run.