O2 - YOU ARE A DISGRACE

Nonoperational

After reading the talk2O2 forums for weeks waiting to port from meteor to O2 fot the 3Gs I called into the O2 store in Patrick street and was told it was very unlikely Id get an iPhone tomorrow as most were pre ordered and gone already. What a joke. Ye categorically stated many times on ye're own forum that ye wouldnt take pre orders. I would have pre ordered no problem buy ye lied through ye're teeth and said it wasnt going on. Not a hope in hell will I move to O2 after this sham. Shame on ye.

Dades

There's a big difference between lies and intra-O2 miscommunication. It's a bit of shambles, but no need to so personal. It's only a frickin' phone.

feylya

http://forums.o2online.ie/forums/showpost.php?p=58700&postcount=200 Seems that list isn't a pre-order list, just a registration of interest

Nonoperational

Nah this was going on for ages. People saying stores were doing pre orders and those clowns saying NO its only an express your interest thing. Typical or the half assed approach of so many Irish companies. Not bothered about the phone Ill buy one sim free on ebay no way Id move to this shower now.

Nonoperational

feylya wrote: »

http://forums.o2online.ie/forums/showpost.php?p=58700&postcount=200 Seems that list isn't a pre-order list, just a registration of interest

The girl in the O2 shop in patrick st just now said majority were gone to pre order.



Lads, the iPhone devices are going on sale tomorrow on a first come first served basis. Any current customer lists in stores are expressions of interest only and not a pre-order of a device.

As you may know, for first time connection to O2, customers need to bring with them a valid drivers licence or passport, a utility bill, bank statement or letter (dated in the last 3 months), to complete their application in store, which could take up to 2 hours, arrange to meet a mate for a coffee.

Existing O2 customers wishing to upgrade can check their upgrade status online, in store, or on talk2O2

Above:
A complete load of crap posted on their own forums by O2 staff today.

feylya

gpf101 wrote: »

The girl in the O2 shop in patrick st just now said majority were gone to pre order.



Lads, the iPhone devices are going on sale tomorrow on a first come first served basis. Any current customer lists in stores are expressions of interest only and not a pre-order of a device.

As you may know, for first time connection to O2, customers need to bring with them a valid drivers licence or passport, a utility bill, bank statement or letter (dated in the last 3 months), to complete their application in store, which could take up to 2 hours, arrange to meet a mate for a coffee.

Existing O2 customers wishing to upgrade can check their upgrade status online, in store, or on talk2O2

Above:
A complete load of crap posted on their own forums by O2 staff today.

A girl in a shop vs an official rep... I know who I'd believe tbh.

PCPhoto

feylya wrote: »

A girl in a shop vs an official rep... I know who I'd believe tbh.

YES ! the person that will be selling them !!! :rolleyes:

a girl in a shop will have no choice but to do what her boss tells her .... an O2 Rep will give the "official" version - :rolleyes::rolleyes:

officially they are not doing pre-order, but if you ask in a shop they will ask you to pre-register your interest and one will be put aside - as you have already told them you want to purchase it.

I guess time will tell !!! - I wont be getting one ....not until they put a decent camera with a decent flash and turn it into a digital camera that can make calls. (thats just my personal preference)

mad muffin

I'm with gpf101 on this one. retail staff in Ireland are the dregs of pond scum and wouldn't know their elbow from their arsehole.

The majority of people wouldn't be visiting forums and get their info from shop staff. If the staff don't know what the hell they are talking about (99.99999% of the time), customers get shafted.

jd83

mad muffin wrote: »

I'm with gpf101 on this one. retail staff in Ireland are the dregs of pond scum and wouldn't know their elbow from their arsehole.

The majority of people wouldn't be visiting forums and get their info from shop staff. If the staff don't know what the hell they are talking about (99.99999% of the time), customers get shafted.

Thats a bit harse its not the staffs fault and even the store managers fault. Its higher up the food chain in o2. They have planned all of this for a little bit of publicity and hype. Im going the factory unlocked route myself and its more the restrictions and locking that annoys me about o2. However people should vote with there feet. They should just boycott o2 and try get an iphone someplace else.

JoeA3

Yeah, the OP went a bit OTT, but he's got a point.

It's the salespeople in the O2 shops around the country that people will have to deal with tomorrow morning, not Daryll and co... And I can just imagine the glazed reaction any of us would get if we go "But but but Daryll on boards.ie said...." !!!

Whether its official O2 policy or not is irrelevant, its clear the vast majority of shops are operating on a pre-order list... so why they're even bothering to open at 8am beggars belief!

lilyaddison

any feedback on the option of 18 month contract? im thinking of moving from pay as you go to bill phone

Rex Manning

JoeA3 wrote: »

Yeah, the OP went a bit OTT, but he's got a point.

It's the salespeople in the O2 shops around the country that people will have to deal with tomorrow morning, not Daryll and co... And I can just imagine the glazed reaction any of us would get if we go "But but but Daryll on boards.ie said...." !!!

Whether its official O2 policy or not is irrelevant, its clear the vast majority of shops are operating on a pre-order list... so why they're even bothering to open at 8am beggars belief!

Probably just want to get a big queue outside their shops tomorrow and make the 6 o clock news and saturday's papers - a bit of free publicity. could blow back in their faces tho if there's loads of people saying on the telly they were promised one adn never got one. On the upside, if they open at 8 instead of 9 you don't have to be late into work :rolleyes:

anoble66

O2 customer service is appalling in my experience. I went into the Limerick store to try and buy an iphone 3g a few weeks ago. After waiting 25mins to speak to someone, they finally managed to check their stock and confirm they did in fact have 2 Iphone 3g's available. Started to fill in the paper work and I was then told....actually they only had 1 phone left and it was reserved for bill pay customers only.

So even though I was there willing to spend 450 odd euro, they wouldn't take the money. It was a blessing in disguise though, bought direct from apple in the UK and unlocked.......I will never go on the O2 network.

Tom Dunne

Guys, I'll say it once and I'll say it clearly - knock off the personal attacks or there will be repercussions. Keep it factual and non-personal.

Tom Dunne

lilyaddison wrote: »

any feedback on the option of 18 month contract? im thinking of moving from pay as you go to bill phone

You are better off starting your own thread, this is not really the place for your question.

Nonoperational

Ok sorry, remove daryll's name from the thread tite and change it to something less inflammatory. Just pretty annoying.

Lumi

Has anyone who's on a list in either of the Galway shops been contacted by the shop to say that their phone will be available tomorrow?

BrookieD

i dont know lads who you guys are talking to but i have spoken to a number of dublin based O2 stores and CPW and all told me that it is first come first served with no stock being held for anyone!!!

Purple Gorilla

The Swords O2 Store has a pre-order list and was told I wouldn't be getting one tomorrow.

partyatmygaff

ROAR!!!1!!! Me want iPhone 3Gs NOW!!!111!!!1



If it isn't really a pre-order list as was once said, its no harm to go down to the carphone warehouse or any o2 store etc and chance it. You may just be lucky.

Never seen anyone pre-ordering a phone though.

BrookieD

as far as i see it folks it is quite simple, Tomorrow you MAY get your shiny new iPhone 3Gs, you may not and have to wait a few days but its a phone. Its not life or death and there are much bigger issues to worry about.

BTW i am also in the hunt for a new iPhone but if that is tomrrow or next week so be it. life goes on. Just relax take a breather and read a book or something

Tom Dunne

BrookieD wrote: »

as far as i see it folks it is quite simple, Tomorrow you MAY get your shiny new iPhone 3Gs, you may not and have to wait a few days but its a phone. Its not life or death and there are much bigger issues to worry about.

BTW i am also in the hunt for a new iPhone but if that is tomrrow or next week so be it. life goes on. Just relax take a breather and read a book or something

Couldn't have put it better myself.

It's a phone, FFS. Get over it.

jpfahy

We know it's just a phone, that's not the point.
The point is that O2 repeatedly gave the wrong information to their most eager customers - those that were on their forums. They insisted time and again that there was loads of stock and no pre-order list. This was completely wrong.
Meanwhile Joe soap who casually strolled into an O2 shop now has his name on a list and will get his phone in the morning.
And like everything in this country there is no comeback or accountability.
The incompetence and lack of joined-up thinking at O2 Ireland is unbelievable.

feylya

Some shops in Dublin are refusing to take pre-orders so it would appear that it's on a per shop basis

Nonoperational

ya seems that way. well im well calmed down now I know its just a phone, was holding off for a few months for it (using a dodgey samsung brick since my nokia broke) and I would have happily pre ordered but was told not to!

Ok my rant over anyway,

pixma123

it not a phone its a life

philiporeilly

gpf101 wrote: »

After reading the talk2O2 forums for weeks waiting to port from meteor to O2 fot the 3Gs I called into the O2 store in Patrick street and was told it was very unlikely Id get an iPhone tomorrow as most were pre ordered and gone already. What a joke. Ye categorically stated many times on ye're own forum that ye wouldnt take pre orders. I would have pre ordered no problem buy ye lied through ye're teeth and said it wasnt going on. Not a hope in hell will I move to O2 after this sham. Shame on ye.

Realistically they probably only get relatively small quantities of phones per store and those "pre orders" are more than likely to be taken up by staff or their friends.

Eire Go Brach

""We’re not anticipating any issues with stock for either pre pay or post pay. ""

Thats a quote from the Stock Thread on the 02 Forums.

This is what I have came to realise trying to get an iPhone. Lets be honest there 02 employees there just doing there job. What they say "MUST BE TAKEN WITH A GRAIN OF SALT" I for one will know the next time. The 02 forums and there employees have big time shot themselves in the foot with what they have said. But I accept its there job to do that.

What I know is that each store is doing things differentially. Some are taking pre orders, some are not. Tallaght the square were taking pre orders. They rang people on there list telling them they either have one or don't. Why waste peoples time coming up etc. when stock levels are so low. They have 7 black 32 gigs. Others types i don't know. Carphone warehouse the square has 1 black 32 gig.

So tomorrow I most likely wont be getting one.

copacetic

Thats probably the real issue, stock levels.

They said there would be plenty for everyone and that there would be no preorders.

It turns out there isn't plenty by the looks of it so some shops started list for preordering. It just shows as you menioned you can't trust much that O2 say, but thats not really a surprise based on how they mess up all their announcements and launch information.

Owen

I had a completely different buying experience to the OP with the o2 store on Patrick's Street in Cork. I phoned them wednesday to put my name on the list, they phoned me wednesday evening to say that the list meant diddlysquat and to come in and sign a contract to be one of the first to get my phone. Did that yesterday, and I'm collecting my 3gs in about an hour. Very professional all round I think.

jpfahy

Was third in the queue in Grafton Street this morning, called manager to the door before they opened and asked about stock. He said there was a list and only people on it would be accomodated. We fought our case with him and insisted we weren't going away and asked him to contact his superior. In fairness he did that and we were let in at 7.50 and given phones (32Gb in my case).
Moral of the story is insist that there is no official list/ preorder.

AOR

jpfahy wrote: »

Was third in the queue in Grafton Street this morning, called manager to the door before they opened and asked about stock. He said there was a list and only people on it would be accomodated. We fought our case with him and insisted we weren't going away and asked him to contact his superior. In fairness he did that and we were let in at 7.50 and given phones (32Gb in my case).
Moral of the story is insist that there is no official list/ preorder.

You must have been at the experience store? Up at the top of Grafton St store the lists didn't seem to count for much, I was 5th in the Q, not on the list and left at 8.10 with 3G S intact.

Seems to be a different story depending on which store you go to

feylya

Strolled down to the Carphone Warehouse in Carrickmines this morning, apparently the list meant absolutely nothing and I'll be get my 3GS this evening (hopefully)

copacetic

CPW stores didn't run any lists afaik, they were much better at this than the O2 stores by all accounts.

O2_Daryll

Just reiterating what was being said all morning and for the last couple of weeks. There was no preorder lists and those stores that were claiming to have a list were working on a "first come first served" basis this morning.

pixma123

in my local store there was a list :mad:

Tom Dunne

pixma123 wrote: »

in my local store there was a list :mad:

Where was that?

Bluefoam

Talk some sense... that paragraph is gibberish... read it back to yourself and see if you can understand what you just wrote.

And as for your previous comments about lists/first come first served... it really was a load of crap. Either you were lying or O2 have no effective management structure in place to control their retail outlets...

If O2 are to be allowed to have a presence on these boards, they should really get their act together...

TBH at the moment they are just pissing people off by telling them one thing and doing another...

cpu-dude

Tom Dunne wrote: »

Where was that?

I remember this from when the 3G was out - the only point of this "list" was to generate how much interest there was so they could tell approximately how much stock they needed - no reserves, always first come first serve.

Tom Dunne

Bluefoam wrote: »

Talk some sense... that paragraph is gibberish... read it back to yourself and see if you can understand what you just wrote.

And as for your previous comments about lists/first come first served... it really was a load of crap. Either you were lying or O2 have no effective management structure in place to control their retail outlets...

If O2 are to be allowed to have a presence on these boards, they should really get their act together...

TBH at the moment they are just pissing people off by telling them one thing and doing another...

Bluefoam - tone it down please. Attack the post, not the poster. If you have a problem with a post and/or a poster, report it.

You are free to voice your opinions on O2, however strong they are, but please keep them civil and non-personal.

Bluefoam

Let me break this down:

Talk some sense... that paragraph is gibberish... read it back to yourself and see if you can understand what you just wrote. sorry, i didn't understand the wording. was a strong reaction

And as for your previous comments about lists/first come first served... it really was a load of crap. Either you were lying or O2 have no effective management structure in place to control their retail outlets... I was trying to state that o2 are incapable of managing their operation effectively rather than suggest you are a lier. I do realise you are doing a good job

If O2 are to be allowed to have a presence on these boards, they should really get their act together... I do believe that if commercial oranisations are allowed to have a presence here (which benefits their business) they have a responsibility to the other users

TBH at the moment they are just pissing people off by telling them one thing and doing another... this statement speaks for itself

O2_Daryll

Bluefoam wrote: »

Let me break this down:

I have edited the post. Apologies for the bad grammer, I was typing in a hurry and I am sorry you have had a bad experience if there is anything I can do (withing reason) please pm me

JoeA3

Daryll - my local O2 store have told me they're having a hard time getting through to head office to get contracts approved... she even said it might not get done today at all :eek:

What are the chances that things will ease down in the afternoon?!

vinnycoyne

I'm still waiting on approval (even though I specifically went in yesterday so that it would be done before today). Talk about a pain in the arse.

Vinny.

O2_Daryll

JoeA3 wrote: »

Daryll - my local O2 store have told me they're having a hard time getting through to head office to get contracts approved... she even said it might not get done today at all :eek:

What are the chances that things will ease down in the afternoon?!

As you might appreciate there are a lot of applications going through at once. Give it time, I predict all applications will be settled by this afternoon.

JoeA3

Thanks Daryll, yeah I'd be surprised if I wasn't sorted by late afternoon anyway. It's no biggie cos it'll be after work before I can set it up anyhow.

copacetic

Talk2O2: Daryll wrote: »

Just reiterating what was being said all morning and for the last couple of weeks. There was no preorder lists and those stores that were claiming to have a list were working on a "first come first served" basis this morning.

Thats just spin, your next line clearly says that stores were running pre oders lists, saying the weren't really pre order lists is transparently rubbish. Judging from feedback on the O2 forum, plenty of stores were running preorder lists and arguments with managers calls from head office etc were required this morning to get a phone, if they weren't already gone. This required people to know in advance by reading the O2 forums that the staff in O2 stores were lying.

It's pretty simple, some O2 staff (in the shops) said there were pre order lists and worked off them, some said there were no pre order lists. You saying it for the last couple of weeks is worse that useless, O2 should have spent that time telling their own staff.

This is apart from the fact that there appear to be massive problems with stock levels after promises from O2 that there would be no issues.

vinnysixx

I'm on my way to get mine now, pre ordered. i got a call yesterday from the manager i'd assume, that i should come in at half 12 today and not to worry that it was being held for me. O2 are all over the place on this one and hope that I'm not in for a surprise when i get there.

dubb

Talk2O2: Daryll wrote: »

Just reiterating what was being said all morning and for the last couple of weeks. There was no preorder lists and those stores that were claiming to have a list were working on a "first come first served" basis this morning.

In fairness Daryll, many shops switched from the "list system" to the "first come first served" system only after punters were turned away, contacted you, and you called the store. I'd say you had your hands full this morning juggling all this, and did a good job, but if O2 management had done their job right you shouldn't have had to, and today could have been a much better day for all you O2 reps/mods.

dubb

Eire Go Brach wrote: »

"We’re not anticipating any issues with stock for either pre pay or post pay. "
Thats a quote from the Stock Thread on the 02 Forums.

Would you believe that banner is still up on every page of the forum?

Eire Go Brach wrote:

This is what I have came to realise trying to get an iPhone. Lets be honest there 02 employees there just doing there job. What they say "MUST BE TAKEN WITH A GRAIN OF SALT" I for one will know the next time. The 02 forums and there employees have big time shot themselves in the foot with what they have said. But I accept its there job to do that.

Well said.

And to take a more cynical view, the forums are cheaper to run than the 1909 hotline, and customers are more prepared to wait longer for an answer from the forum. They're a handy way of placating lots of customers in one go, but being helpful is a secondary goal. Saving O2 money in call-centre staff is the primary one.

Purple Gorilla

Getting impatient! Went in and paid for it and everything in CPW this morning at 10AM. Waited 2 hours for their approval process and went back up to CPW where they told me O2's systems were slow so they'd ring me back when I can take home the iPhone I've already paid for and that I may get it today...