Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Sky stopped billing me - w00t

  • 24-06-2009 9:18pm
    #1
    zagmund
    Registered Users, Registered Users 2 Posts: 2,501 ✭✭✭


    Trust me here, I'm not losing any sleep over this, but I just noticed that Sky haven't direct debited me since April. I signed up last December, so I'm still in contract. I'm sure someone would have been on here about this before if this was a general issue, but I'm wondering if this is a 'regular' type of event with Sky ? Do I have anything to worry about ?

    z


Comments

  • #2
    themadchef
    Closed Accounts Posts: 5,813 ✭✭✭themadchef


    Well worry wouldint be the word i'd use.

    Think it's wise to put the money aside in case you get a whopper of a bill though. Be prepared to pay up if it arrives. You are using the service after all.


  • #3
    Tonio
    Registered Users, Registered Users 2 Posts: 354 ✭✭Tonio


    I noticed my most recent direct debit was 14.75 lower than normal. Then I noticed that my multiroom sub was inactive. I had to ring them to reinstate it. They could not tell me why or how it was cancelled......weird. Maybe they have changed their billing system.


  • #4
    Brolly
    Subscribers Posts: 2,163 ✭✭✭Brolly


    zagmund wrote: »
    Trust me here, I'm not losing any sleep over this, but I just noticed that Sky haven't direct debited me since April. I signed up last December, so I'm still in contract. I'm sure someone would have been on here about this before if this was a general issue, but I'm wondering if this is a 'regular' type of event with Sky ? Do I have anything to worry about ?

    z

    Log on to your Sky.com account and you can check the bills online and if they appear as paid on their system.


  • #5
    zagmund
    Registered Users, Registered Users 2 Posts: 2,501 ✭✭✭zagmund


    I checked the online bill yokie and it turns out that they credited me with my €75 refer-a-friend back in May, so I'm still working my way through that.

    Problem solved.

    Saves me the trouble of getting all hot and bothered on the phone with them again trying to chase down the refer-a-friend amount that (I thought) was still outstanding. They had paid it to me but since I don't get any paper invoices from them (or email or anything for that matter) I didn't realise this. I was still waiting for the cheque.

    z


  • #6
    norbert64
    Registered Users, Registered Users 2 Posts: 1,192 ✭✭✭norbert64


    Might be worth clarifying this for future reference though.

    In such an event for any company, could we just ride this out, or is the onus on the consumer to make sure they're paying.
    Or say it was a smiliar situation where you were instead, being ''undercharged'' for a service.

    Could we legally get away with saying, you guys screwed up, it's not our problem, lol.


  • Advertisement
  • #7
    Liam Byrne
    Closed Accounts Posts: 18,163 ✭✭✭✭Liam Byrne


    norbert64 wrote: »
    Could we legally get away with saying, you guys screwed up, it's not our problem, lol.

    Doubt it. The contract says "you use our service, we bill you €XX per month".

    While they'd be expected to take the money out every month, I don't think the fact that they don't would exclude you from being liable.

    If they hit you with a sudden bill for a few hundred, you'd probably be entitled to some leeway to pay, but you'd still be liable for the amount.


Advertisement