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booked in wrong surname

  • 18-06-2009 8:59pm
    #1
    snowdaze
    Registered Users, Registered Users 2 Posts: 338 ✭✭


    have a flight booked for Tues with Ryanair - planned to use my drive licence with my new old name....
    I now see on online check - in that driv licence can't be used. My passport has my old name on.

    What to do? check in online with passport in other name and bring birth and marriage cert?

    Buy another ticket in passport name? - will be very expensive!!!!

    Get local politician to rush me a passport through on Monday!!!!

    do name change - pay big fee!!!!

    check in at airport and pay big fee!!!!

    any other cheap and easy options??


Comments

  • #2
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    From what I have read before (Cant remember where!) but what you have described is one of the only name change situations which Ryanair dont charge for. Ring their "Customer Service" and they should sort it out.


  • #3
    snowdaze
    Registered Users, Registered Users 2 Posts: 338 ✭✭snowdaze


    wow! that would be great!!! THanks a million:D


  • #4
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    Couldn't find where exactly I read it but theres a thread about this another site. Ive put the link below.

    http://www.askaboutmoney.com/showthread.php?t=110319


  • #5
    Cruisy
    Closed Accounts Posts: 62 ✭✭Cruisy


    Was travelling a couple of years ago to Italy and my friend had same problem, she had to buy another ticket - sorry.... They were so so strict about it, that being said she didnt realise it till she arrived at airport, so maybe if you can tell them beforehand you'll be ok.


  • #6
    snowdaze
    Registered Users, Registered Users 2 Posts: 338 ✭✭snowdaze


    spoke to cust serv who first of all wanted to charge me for a name change - but when I explained I am not transferring the ticket, it is still for me! ...they said I must fax a request and marriage cert!!!!! They have a huge back log of faxes to deal with so I may or may not have my request dealt with in time!!!! I spoke since to another cust serv assistant and he advised me to take the marriage cert with me to the airport:)

    Will let you know the outcome when I get back next week:D


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  • #7
    Cruisy
    Closed Accounts Posts: 62 ✭✭Cruisy


    Flip...good luck, it's a bit dependent on who you get on the phone/desk isnt it? Scary..


  • #8
    snowdaze
    Registered Users, Registered Users 2 Posts: 338 ✭✭snowdaze


    here is how it worked out...

    in Knock, I went to the Ryanair info desk before the flight, showed them all my documents and explained and they were very helpful and gave me a boarding card and wrote the surname on it to match my passport

    in Stansted, did the same, went to desk and explained and showed docs, they then made the necessary changes on the computer and I then had to go to one of the check-in self service machines to print my new boarding card - no charges at all!

    It worked out well - the fax never got dealt with, but at the airports the Ryanair staff were all excellent and accomodating:)


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