Toolin Travel Cease Trading What Now?

big dar

With the closure of toolin travel yesterday are booked holidays safe or not. My parents are due to travel in 4 weeks and have paid in full over 2000 euro so they are in limbo . Any advice wpold be great Thanks

big dar

Ok just got a call from the parents who say they rang panarama who toolin used to book and panarama say the holiday is safe. Panic over fingers crossed

mikedragon32

I guess it would be useful for everyone to know that if you book a holiday using a member of ITAA that your money at least is safe as they are all bonded, but in most instances the holiday itself is secure.

You can get more info at www.itaa.ie

navankells

All will be fine with their holilday. As they are a bonded travel agent your money and holiday are safe. Thats one of the advantages in booking your holidays with a travel agent. Online operators are often not bonded whereas traditional travel agents are.

navankells

Just a point of fact. All travel agents are bonded. In order to trade we have to be licensed and bonded. The correct website address for a list of all licensed and bonded agents is www.aviationreg.ie. The ITAA is not the bonding body - it is just the travel agents association. An agent does not have to be a member of The ITAA to be bonded. So booking your holiday with any traditional travel agent insures your money is secure. Your holiday will most likely be secure also.

carra1

I have a travel voucher from Toolin travel which is worth a considerable amount, does anyone know where i stand with this?

Salome

I'm not sure if vouchers are included in the bond - speak to the CAR on Monday, they'll be able to advise you.

For anyone who has booked a package holiday and has a receipt to show they paid in full, the CAR will deal with the tour operator - your holiday will be safe.

If you haven't paid in full, your holiday company will still keep the booking and arrange for you to pay the remainder of your holiday cost to them directly or through another travel agent who may want to take over the booking.

Speak to CAR on Monday if you've any concerns - but don't panic!

veruca salt

Hi, we have booked our honeymoon with Toolin, not a traditional package deal, flights, tranfers, rental car, hotels etc all booked through Toolin. Does anyone have any idea where we stand? And what is CAR please? Thanks

lasno

CAR= commission for aviation regulation.

www.aviationreg.ie/Toolin_Travel_Ltd_has_ceased_trading_with_immediate_effect/Default.409.html

westdub

carra1 wrote: »

I have a travel voucher from Toolin travel which is worth a considerable amount, does anyone know where i stand with this?

Vouchers are only eligible for refund from the Bond in instances where the voucher has been furnished by Toolin Travel
Limited, and exchanged for full or part payment for overseas travel contracts departing from the Republic of Ireland.
In such instances, evidence of the booking must be supplied together with evidence of payment. A charge back should
be sought, in instances where the voucher has been paid for by credit card and monies have not been passed on to the
provider.
Vouchers are ineligible for refund from the Bond where they have been obtained from a Third Party (e.g. retailer) by way
of a loyalty/rewards scheme

carra1

Thanks for that,
The voucher has originated from Toolin travel directly but i had not made an attempt to purchase a holiday with it as i was deciding where to go. It looks like i will have to join the list of creditors and hope for a positive outcome.

Berty

http://www.aviationreg.ie/Toolin_Travel_Ltd_has_ceased_trading_with_immediate_effect/Default.409.html

Says it all really. Calling them will surely present you with the same response.

shiv123

I booked accommodation only with Tooin Travel in March .It was nearly 2000e .I have just been told by the CAR that im not going to get any of my money back because i didnt book travel with them .We booked the ferry ourselves like we do every year .
Just wondering does anyone know is there anyway i can claim any of the money back .Been onto our holidays insurance and they told me im not covered by them either .. Holiday was paid in cash to Toolin Travel .

Thanks

Berty

shiv123 wrote: »

I booked accommodation only with Tooin Travel in March .It was nearly 2000e .I have just been told by the CAR that im not going to get any of my money back because i didnt book travel with them .We booked the ferry ourselves like we do every year .
Just wondering does anyone know is there anyway i can claim any of the money back .Been onto our holidays insurance and they told me im not covered by them either .. Holiday was paid in cash to Toolin Travel.

Thanks

I went out of my way for you and spoke to the NCA(National Consumer Agency).

They do say that the NAR have the final say on these matters.

However, they did say that you should check your booking confirmation and find out which agency Toolin Travel used to book your accomodation through.

Example, 1800hotels sell hotels room but make their booking through an intermediary somewhere in Eastern Europe.

In your case, check your invoice, find the booking agent, google them and then phone and/or e-mail them.

Your booking should still be active(in place) if this is the case.

Best of luck.

shiv123

Hi thanks for that ...but we have been onto who we have our accomadation with which is Canvas . The only money they have recieved from Toolin on our behalf is the deposit . They have told us if we want to keep the holiday we have to pay again . So the booking is still in place we just have to pay again .

Berty wrote: »

I went out of my way for you and spoke to the NCA(National Consumer Agency).

They do say that the NAR have the final say on these matters.

However, they did say that you should check your booking confirmation and find out which agency Toolin Travel used to book your accomodation through.

Example, 1800hotels sell hotels room but make their booking through an intermediary somewhere in Eastern Europe.

In your case, check your invoice, find the booking agent, google them and then phone and/or e-mail them.

Your booking should still be active(in place) if this is the case.

Best of luck.

Berty

shiv123 wrote: »

Hi thanks for that ...but we have been onto who we have our accomadation with which is Canvas . The only money they have recieved from Toolin on our behalf is the deposit . They have told us if we want to keep the holiday we have to pay again . So the booking is still in place we just have to pay again .

You are better trying to access free legal aid in the form of a Citizens Information Board.

http://www.citizensinformationboard.ie/

shiv123

thanks

Berty wrote: »

You are better trying to access free legal aid in the form of a Citizens Information Board.

http://www.citizensinformationboard.ie/

bigspec

Im in the same boat, 850 euro,have to pay again,i feel like some one has just robbed me i know where mr toolin lives i feel like going up to his house and takin the wheels off his car and getting the money back from selling them.

shiv123

Hey give me a shout and i will go and help u ! but the way im feeling right now it wud b more than his wheels id b taken ...
Mayb u should tell us all where he lives and we can keep sending im letters and hounding him till he acutally does something about this .
We booked and paid for our hols n good faith we are not at fault here he is and surly there has to b something we can do about it ....

bigspec wrote: »

Im in the same boat, 850 euro,have to pay again,i feel like some one has just robbed me i know where mr toolin lives i feel like going up to his house and takin the wheels off his car and getting the money back from selling them.

bigspec

Do you think thats bad hes knows me by name i feel like some one came into my house and robbed the money,dont know if i can pay the money again,

bigspec

just found this can someone make with a good head read it

http://www.citizensinformation.ie/categories/consumer-affairs/travel/package_holidays

There has to be some way of getting the money back,

Berty

bigspec wrote: »

just found this can someone make with a good head read it

http://www.citizensinformation.ie/categories/consumer-affairs/travel/package_holidays

There has to be some way of getting the money back,

I took the time to read through the statue book, AKA the LAW of Ireland

and found that the CAR(those who operate the Insurance Bond) only have to provide compensation when the claim involves at least of the following

Transport

Accomodation

Ancillary bookings like excursions, tickets etc.

This is a link to the Irish Statue book on the bond section

http://www.irishstatutebook.ie/1995/en/act/pub/0017/sec0023.html#zza17y1995s23

This is a link to the Interpretation page where you can find out what every big word means

http://www.irishstatutebook.ie/1995/en/act/pub/0017/sec0002.html#zza17y1995s2

Enjoy reading.

Sorry to report but in conclusion I think the CAR will refuse to pay if you only have a hotel booked. If you could prove you have an excursion booked, theme park tickets booked. However, these must account for a significant proportion of the booking.

Victor

Both CAR notices

http://www.aviationreg.ie/Toolin_Travel_Limited__Ceased_trading_Friday_12_June_2009/Default.410.html

http://www.aviationreg.ie/Toolin_Travel_Ltd_has_ceased_trading_with_immediate_effect/Default.409.html

Berty wrote: »

and found that the CAR(those who operate the Insurance Bond) only have to provide compensation when the claim involves at least of the following

Transport

Accomodation

Ancillary bookings like excursions, tickets etc.

Isn't it when two of them are provided?

Berty

Victor wrote: »

Both CAR notices

http://www.aviationreg.ie/Toolin_Travel_Limited__Ceased_trading_Friday_12_June_2009/Default.410.html

http://www.aviationreg.ie/Toolin_Travel_Ltd_has_ceased_trading_with_immediate_effect/Default.409.html

Isn't it when two of them are provided?

Ooops major typo.

If you look at my post again and this should be at the end of it:

when the claim involves at least of TWO the following