Fixing Printer

thesecretforme

Can someone help me!

I've been looking for places that will fix my printer but I can't find any.

I have a Copier-Scanner-Printer Brother DCP135.

I am using a new Brother cartridge but for whatever reason.

I did everything the guy on customer care said I should do, he thought thus that the sensor was broken and not picking up the cartridge.

Could anyone possibly offer me some advice as how I myself might go about repairing it?

I don't have enough money to get a brand new printer, and I need to use a printer soon.

BoB_BoT

where abouts are you? A couple of the Recharge shops do printer repair.

thesecretforme

I'm in Cork. My local Recharge shop doesn't perform Printer Repairs.

This is really annoying!

BaconZombie

It will be a HELL of a lot cheaper to buy and new printer then get it repaired.

BoB_BoT

bah, that's a pitty.

BOFH_139, recycling and all that, plus why waste valuable monies

Humm thesecretforme did the customer care guy tell you to clean off the contacts on the cartridges and where you slide them in? Could be ink, dirt, dust etc... preventing contact. No harm to give it a try, couple of cotton swabs, make sure it's powered off when you're messing about with it. I don't know your printer that well, if the cartridge holders slide out when you lift the lid, or if you can see them to put them in. but if they slide out (when powered on) disconnect the power for your own safety.

thesecretforme

Sugar, I don't have the money for a new one like the one I have crap.

MunsterCycling

What are the exact details of what is happening? Is it printing anything?

Might be able to help you out if you give some more details.

MC

Deliverance

thesecretforme wrote: »

I'm in Cork. My local Recharge shop doesn't perform Printer Repairs.

This is really annoying!

Does it seem to be printing as normal but shooting out blank sheets?

thesecretforme

It's not printing. It won't print because it thinks it's missing a black cartridge but it's not.

The cartridge is in and it's brand new the right cartridge but for whatever reason it just register this.

MunsterCycling

Hmm, that is weird, will have a dig around and see if I can come up with anything.

Sent a PM for you, hopefully you'll get a result.


MC

Antar Bolaeisk

Daft question but it coudn't be the cartridge at fault could it?

BrookieD

@thesecretforme
Can you pm me your details and i can look after this for you.

My name is Darren Brooks I am the Head of Customer support for Brother Int in Ireland and would like to see what we can offer here.

I will need your Phone number, name, email & serial number (to see if there is any warranty left) can you also advise as to when you purcahsed the machine.

I "might" be in a position to do something

The fault more than likely is a sensor and it might need replacing.

PM sent to OP for same information

thesecretforme

Thanks for replying, much appreciated.

Can I replace the Sensor myself?

I think it has to be the sensor I have tried everything else.

I'll get the serial number and get it back to you, but I am fairly sure it's out of warranty. I bought it about 2 years ago now just before Christmas.

Thanks
Frank

kaizersoze

thesecretforme wrote: »

Thanks for replying, much appreciated.

Can I replace the Sensor myself?
Thanks
Frank

thesecretforme, don't post your contact details in an open forum like that.
Edit your post and pm him the details.

BrookieD

I was just about to say please PM dont post your details.

in any case one of my team will be calling you soon.

Please PM me going forward.

Regards
Darren

AlmightyCushion

@thesecretforme - It really isn't a good idea to post up your contact details. You should really use the pm function.

Drumpot

BrookieD wrote: »

I was just about to say please PM dont post your details.

in any case one of my team will be calling you soon.

Please PM me going forward.

Regards
Darren

Can you please help me Darren,

I have the exact same printer and the exact same problem. I have tried several differant black carteridges. The only time I can printoff black is by changing the black color to slightly off black (which somebody told me is actually using the other colors).

I have tried cleaning it several times (as manual states) with the ink management function. Sometimes it prints off half decent but never satisfactory. Its like theres a near empty black ink cartridge in the machine.

Bought my ink off inkjet.ie and have no trouble with the other colors!!