Eircom Billing Problem

foggy_lad

i signed up for eircoms 3mb broadband bundled with talktime friends in april which should cost €50.11 monthly, in the shop i was told that the connection was free due to an eircom offer and also that i would have to pay for the modem upfront but i would get a credit on my 2nd bill for the amount of €29.99

this has not happened and now when i ring every rep tells a totally different tale! i was told last month that i was due to get the credit on my current bill, i had rang to enquire about a credit that appeared on that bill as i thought it was the "modem credit" but it was too low if it was. the woman i spoke with assured me that the credit on aprils bill was due to the switchover onto the bundle from a normal landline as there was an overlap, and that the other credit for the modem would appear on may's bill:(

i have been told there are no managers available and they will tell me the same etc etc and have sent a complaint email off to eircom billing@eircom but i expect they will take their time replying?

has anyone else had similar billing issues with eircom and do they act quickly to fix their own faults?

tbh if it is a case that i have been mis-sold a product by the local 3g store i will be looking to have this contract voided and get refund for the modem and get my phone and broadband elsewhere!

Random

No real experience with them myself but if I wasn't having any luck on the phones and I felt that the emails weren't gonna be answered I would write to them.

Send it registered post. Address it to the customer care manager (find out what the name is) and mark it "private + confirdental". Then the usual state your problem, your expected resolution, etc.

Boggles

Eircom for some reason cannot amend their bills. (Convienent)

I received some interesting charges on my usual 50 euro bill this month, 2 connection charges a disconnection charge and some other thing, bringing the bill up to €155.

I rang them, took me about 20 minutes of convincing them that they had made a mistake.

Outcome I had to pay the full (wrong) bill and next month the difference will be credited to my account. :eek:

There won't be a sign of anything credited to my account of course and I will have to go chasing again.

I have been dealing with shower for years so it didn't surprise me.

Imagine the scene if I billed one of my clients 3 times more, and I responded oh yeah just pay it and I will get you back next month buddy. Jail?

How can a telecom company that has a monoply hit the wall, one of the reasons is above. Jokers!!

foggy_lad

still no reply from eircom billing department not even an acknowledgment of my email!

Davy

foggy_lad wrote: »

still no reply from eircom billing department not even an acknowledgment of my email!

A lot of companies just don't seem to care about email when its any problematic situation. Just to easy to ignore :mad: