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NTL rip off?

  • 26-05-2009 2:54pm
    #1
    Guill
    Registered Users, Registered Users 2 Posts: 3,332 ✭✭✭


    im cancellin ntl.. hasnt been workin last 4 weeks or so, 2 people have fixed it but still not working.. they're after ringin and tellin me i have to give them 30 days writen notice and pay a cancellation fee of 100e but next bill wil be out in 2 weeks so will have to pay that to..
    can they make me pay it????????


Comments

  • #2
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Tell them it hasn't worked for 4 weeks so they are not living up to their end of the contract. Send them a letter to cancel and make sure to explain they are not providing a service so you will not pay them.


  • #3
    com7
    Registered Users, Registered Users 2 Posts: 246 ✭✭com7


    how could they have fixed it and its still not working ? whoever was supposed to fix it can be traced and if ve you ve signed a contract with them , they ll enforce that as they probably think the issue is fixed !!!!!!


  • #4
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    Guill wrote: »
    im cancellin ntl.. hasnt been workin last 4 weeks or so, 2 people have fixed it but still not working.. they're after ringin and tellin me i have to give them 30 days writen notice and pay a cancellation fee of 100e but next bill wil be out in 2 weeks so will have to pay that to..
    can they make me pay it????????

    Ring them and demand that it be fixed within five working days, also demand a refund of the rental for the period it was not working.

    Tell them that if at the end of the five day, they still have not provide a service, you will consider the contract terminited from the first day the fault was reported and you expect a full refund of the rental for the period.

    Also when cancelling, insist that they collect the equipement within five days.


  • #5
    johnfás
    Registered Users, Registered Users 2 Posts: 1,342 ✭✭✭johnfás


    They charge 100 euro to cancel???? I'm just about to cancel our (analogue) subscription because I am installing Sky into the other room - we currently had both coming into the house.


  • #6
    fj1200
    Registered Users, Registered Users 2 Posts: 125 ✭✭fj1200


    I've just cancelled mine and there was no €100 fee. They expect 30 days notice in writing though.


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  • #7
    dunworth1
    Registered Users, Registered Users 2 Posts: 5,359 ✭✭✭dunworth1


    johnfás wrote: »
    They charge 100 euro to cancel???? I'm just about to cancel our (analogue) subscription because I am installing Sky into the other room - we currently had both coming into the house.

    he is probably still under contract


  • #8
    Guill
    Registered Users, Registered Users 2 Posts: 3,332 ✭✭✭Guill


    Yea, no-one 'fixed' it but two people tried, im going to ring them and tell them that i'm not paying, i have reported the fact that the boxes stil dont work but they are not interested they just say 'if you want to cancel that will be 100E' I am only cancelling because of the bad service i recieved!


  • #9
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    Read this article and in particular the Sales of Goods and Services Act 1980:
    http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland

    and quote this act to them if they give you any hassle.

    If they still don't play ball, tell them you will write a letter of complaint to the National Consumer Agency and bring the complaint to the Small Claims Court.

    At this stage they should cancel the contract without issue.


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