Cancelling 3's mobile broadband

kaji

Hi. I got 3's mobile broadband in Sept 2008 when I was in college, and I'm finished now. i found it to be fine, didn't have many problems with it. However, the broadband doesn't work at home, so I'm wondering if I can cancel with 3 because of this? Vodafone works where I live, and if I could cancel with 3, I would get this (although it's way more expensive-€30 isn't it?). Will 3 let me cancel my contract?

Lushed1

Vodafone is the same price as three. 19.99 per month. Why not give them a ring and find out?

Walkman

Lushed1 wrote: »

Vodafone is the same price as three. 19.99 per month. Why not give them a ring and find out?

Vodafone is 19.99 for 5GB 3 is 19.99 for 15GB, hardly the same price.

ArseBurger

kaji wrote: »

Will 3 let me cancel my contract?

Have you asked them? They're 'probably' in a better position to answer your question than some random opinion spouter on the Internet...

If you're out of coverage, that can be a useful bargaining position for early cancellation without penalty.

ttm

Walkman wrote: »

Vodafone is 19.99 for 5GB 3 is 19.99 for 15GB, hardly the same price.

Great comparison seems OP can pay Vodafone 19.99 for 5GB or '3' 19.99 for NOTHING, as you say hardly the same price :rolleyes:

@ kaji spend some time and read through the whole of the Three Mobile Broadband -THE PROBLEMS M-M-MEGATHREAD! theirs lots of out of date stuff there now and it will take a while but you'll see what others have had to do in the same situation to get out of a contract with '3'.

kaji

Does anyone know the number I should ring to cancel it? I'll give it a try tomorrow

Sam Vimes

I wouldn't do it over the phone if I were you, they're notorious for "forgetting" people have cancelled. I'd do it by email first and then confirm with a registered letter

Or maybe call them but record the call and let them know you're recording it.

Firetrap

Customer "care" is 083 333 3333. I cancelled with them last year by phone and it was OK. One thing to be aware of though - you do have to give them a month's notice.

Special K

OH MY GOD good luck trying to cancel with 3! You have to give them 30 days notice!! Don't do what I did and just cancel your direct debit [I was unaware I had to give 30 days notice!] as I have been hounded and harassed by phone calls - foreigners I can't understand who insist on phoning me during work and leaving voicemails saying it's "urgent" they speak with me. They're really pissing me off this week or 18.00 that I've stated on Tuesday [after they phoned me no less than 4 times during the day] that I will forward by cheque. Then I get 2 more calls yesterday, so I ended up getting ratty on the phone, and then received TWO more calls today, which I ignored and then cancelled the latter.

They're persistent I'll give them that, but they're pushy and I'd advise anyone I'd meet in the future to never sign up to them in the first place. They did all they could to persuade me to stay, despite me telling them I'd already found another broadband provider. They wouldn't take no for an answer. They tried to sell me a phone I didn't want, and got quite offended and thick when I stated I wasn't interested "Do you know how cool this phone is" type of attitude.

Oh my god if only I could turn back the clock now..... the sooner this cheque arrives in their post box the better! Never again!!

Special K

1913 is the freephone number to ring btw if you're not a 3 mobile customer.

Lambsbread

Special K wrote: »

OH MY GOD good luck trying to cancel with 3! You have to give them 30 days notice!! Don't do what I did and just cancel your direct debit [I was unaware I had to give 30 days notice!] as I have been hounded and harassed by phone calls - foreigners I can't understand who insist on phoning me during work and leaving voicemails saying it's "urgent" they speak with me. They're really pissing me off this week or 18.00 that I've stated on Tuesday [after they phoned me no less than 4 times during the day] that I will forward by cheque. Then I get 2 more calls yesterday, so I ended up getting ratty on the phone, and then received TWO more calls today, which I ignored and then cancelled the latter.

They're persistent I'll give them that, but they're pushy and I'd advise anyone I'd meet in the future to never sign up to them in the first place. They did all they could to persuade me to stay, despite me telling them I'd already found another broadband provider. They wouldn't take no for an answer. They tried to sell me a phone I didn't want, and got quite offended and thick when I stated I wasn't interested "Do you know how cool this phone is" type of attitude.

Oh my god if only I could turn back the clock now..... the sooner this cheque arrives in their post box the better! Never again!!

In all fairness, by just cancelling your direct debit, how are they to know you want to cancel their service?? For all they knew, you could have still been using it and just not paying.

ttm

Lambsbread wrote: »

In all fairness, by just cancelling your direct debit, how are they to know you want to cancel their service?? For all they knew, you could have still been using it and just not paying.

:rolleyes: It would only take one call from 3 to determine the customer no longer required their "service". But no they choose to hassel the customer and not believe the customer had sent them a cheque.

Lambsbread

ttm wrote: »

:rolleyes: It would only take one call from 3 to determine the customer no longer required their "service". But no they choose to hassel the customer and not believe the customer had sent them a cheque.

Yes i understand that and i am not defending 3. but don't let that situation a rise in the first place by just cancelling a direct debit.

jor el

ttm wrote: »

:rolleyes: It would only take one call from 3 to determine the customer no longer required their "service". But no they choose to hassel the customer and not believe the customer had sent them a cheque.

And it would only have taken one call from the customer to Three to let them know they were canceling, but didn't. Maybe Three didn't have the customers phone number.

When people sign up to a service, they should read the terms of what they are signing, instead of making blind assumptions based on how they think it should work.

Firetrap

To the best of my understanding, if you have a direct debit that doesn't have a pre-defined end date (car loan being an example), you can't just tell your bank to cancel it. You can with a standing order as far as I know.

muntijaqi

Hi!
I didnt want to open a new thread because I'm in a similar situation.

The problem is, my girlfriend bought this 19.99 euro/month 3G Huawei 169g one year ago, but as always, she does not know what did she sign for or when does her contract end. Now we are living together and we are gonna sign contract with Chorus 10MB broadband so we dont need anymore her usb modem.

I have been reading probably her contract is this 18 months (She has direct debit too).

So, I wonder if is there any possibility to cancel this contract (maybe giving this one month notice) or how much would it cost to cancel it.

I know I should contact 3.ie directly (I did by email without answer yet) but has anybody had any similar experience appart from this cancelling direct debit which I wouldnt do?

I sent another email to Three asking for the contract conditions she has currently, but Im not sure if they will give us the details to read it. Should they inform us which contract does my girlfriend have with them? Or due to my girlfriend lost this contract we will not know the conditions?

Sorry for my English by the way and thanks in advance!!

Walkman

They will not discuss your girlfriends account with anyone only her. All she needs to do is call them and they will tell her

laoisman88

Hi everyone. 1 Month ago i signed a contract with 3 for the mobile broadband dongle thing. It was fine for the 14 days then it just died, i was told in the shop id get up to 7.2 Mbps but everyone knows you don't get even close to that. So i was happy with my 3 Mbps download and 1.2 upload. Now after 1 month the speed has dropped to 1.2 average download and upload was 768kbps last time i checked. I've just rang technical support, they said its normal, i asked them for a signal booster, they said no that im not under a national scheme or something so i asked them what now? They said nothing, basically deal with it. I rang customer support, explained to them that the speed has died dramatically and im not paying for a service im not getting. They want €400 of an early cancellation fee. I told them i have no problem paying any outstanding monthly charge up to the end of the month/30 days notice, whatever, but i wont be paying €400 for the rest of the contract. €400!!!?? are they joking. For what?? Anyway has anyone had this problem before? Can they follow me for the money? As in bring me to court? Any help would be great thanks.