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Amount reserved but seller has no record of purchase?

  • 07-05-2009 8:50pm
    #1
    Gloria Fierce Poppycock
    Posts: 0 ✭ Gloria Fierce Poppycock


    On Tuesday I was trying to buy a cdrom of ComputerActive back issues. I entered my details but got "card payment declined". I tried several more times just to be sure but kept getting the error message.

    I then checked my online banking and the cost of the cdrom has been reserved since Tuesday. I sent two emails to the website concerned but got nothing. I checked with my bank today and its definitely them that has the amount reserved. I rang the website phone number tonight (twice!) and they have no record of an order from my address.

    Am I going to end up out of pocket with no cdrom and lose the cash as well?!?!? I'm tearing my hair out with this. Nobody wants to know. Can I stop the payment somehow? Is there anything I can do? :mad::mad::mad:


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Ring your bank and tell them what's happened. Get them to stop the payment.


  • #3
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    Reserved doesn't necessarily mean the money will be taken from your account. The money is usually held for a period of 2-3 days and if no further request is made, it's refunded back to your card.


  • #4
    Gloria Fierce Poppycock
    Posts: 0 ✭ Gloria Fierce Poppycock


    Thanks guys. It's still reserved at the moment. Two PayPal payments I made at the same time last Tuesday have gone through so maybe it will be returned eventually.

    I managed to get in touch with ComputerActive through their forums and they're looking into it. I was about to head to my bank to try and get the payment stopped but I think I will wait and see.


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