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Royal & SunAlliance house insurance.

  • 05-05-2009 3:01pm
    #1
    NUTLEY BOY
    Registered Users, Registered Users 2 Posts: 2,345 ✭✭✭


    Does anyone know what the story is with RSA and the AA Insurance ?

    An elderly relative of mine has her house insured with RSA as a direct customer. She has no broker/agent.

    She got a "marketing speak" type letter from RSA last year. She did nothing about it then as she didn't understand it and neither do I having read it recently !!

    The RSA letter seems to suggest that the administration work for household insurance policies has been outsourced to AA Insurance. Also, it looks like RSA have actually placed my relative into a contractual situation with AA whereby they are now her insurance brokers. If the latter is correct I regard that as presumptive and high handed...

    She queried the situation twice with RSA but has been ignored.

    Any insights please ??


Comments

  • #2
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,957 Admin ✭✭✭✭✭Toots


    Submit a query in writing to RSA, they are obliged to respond. It might be an idea to get in touch with the AA also, and see if they can shed any light on it.


  • #3
    broker2008
    Registered Users, Registered Users 2 Posts: 750 ✭✭✭broker2008


    It could have something to do with the RSA transferring its Irish Branch business into its Irish regulated entity, Europa General Insurance Company Ltd, EGI although the link that they originally issued back in October 2008 no longer works.

    They also recently purchased Benchmark Underwriting. All part of the global insurance consolidation as each insurer aims to survive.


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