New Betfred account problem, opinions needed

JonnyC

Long story but will try to make it short.

I layed Nadal on my betdaq account for 1000 euro at 1.12 on Thursday match with del porto.

My plan was to back Nadal at around 1.15 and make around 30eruo for my trouble.

Look up oddschecker and betfred were offer 1/7 so i signed up.

I placed my bet of 1000 on nadal to win at the 1/7 odds. The bet was accepted and then my brozer froze. I then got a email (email at end of post)from betfred saying the following on my MSN account and then i read it. I then tried to log back into my account but it was locked.

I read the email which contained the following line so i taught the bet was not accepted. So i then went away and placed the bet with another company.

Until the above documents have been received, you will not be able to place a bet on your account. I had no intention of emailing them a copy of my passport/debit card etc for obvious reasons

So basically instead of making mu approx 20 profit I end up losing 980euro as they say the bet stand. Any one have any advise on this? Do I have a leg to stand on?

---

Dear Sir

As part of a routine security check on all customers, we need you to provide us with further identification.

Please could you either fax (01925 285 060), e-mail (accounts@betfred.com) or post the following information:

A copy of the front and back of your debit/credit card
A copy of your passport or other photographic I.D
A debit/credit card statement
A recent utility bill in your name

Please find below the address which any written correspondence should be sent to

Customer Service Manager
Betfred
Spectrum Arena
56-58 Benson Rd
Birchwood
Warrington
WA3 7PQ

Until the above documents have been received, you will not be able to place a bet on your account.

If you have any questions, please contact me on 0800 032 0878.

Kind Regards

Betfred Customer Services

timaaaaay

Have you phoned them?

PCPhoto

thats a perfectly normal request from some credit card companies - but not an online betting site.

myflipflops

Actually, it's very standard procedure for boomakers in England dealing with irish customers. I've had to provide proof to Hills, Ladbrokes, Extra Bet and Bluesquare. In each i had no problem doing so. You'll find these companies have excellent security procedures in place. Their rules do differ in terms of bets already placed on the account. With Hills, the bet i had already placed stood but with Bluesquare i had 48 hours to provide documents or bets would be void. Betfred obvioulsy have a different procedure.

As an arber, you get zero sympathy anyway.


EDIT: Mis read your post. Difficult scenario but with the evidence of the above email, i would suggest you have a very strong case to get the bet voided if you went to IBAS. Contact Betfred and request a void and state your case clearly. You have very definite evidence that no bet should be take on the account. I would comb the Betfred rules first though.

JonnyC

timaaaaay wrote: »

Have you phoned them?

Yeah on to the Deputy operations manager for about an hour twas like talking to a brick wall. She said the bet was struck...

Have online accounts with 4 other comapnies at the moment and only thing I got was a phone call from one after I signed up

I asked here was she having a laugh asking to email a copy of my passport/credit card to a email address like that. She says it standard practise.

Dabko

afraid its standard at most online bookies. I opened 30 accounts a couple of months back, alot of them yank books and i have being plagued sending documentation ever since. Identity theft - im just asking for it!

JonnyC

Anyone else have any help on this one?

JonnyC

I went down the IBAS route what a waste of time.

They said it was unfortunate situation to arise but they said the line only should be read as only future bets will not be taken.

Thet have advised betfred to change there email so that this situation would not arise again.

I think that IBAS think is a load of b****x now. Why did they ask betfred to change the email if they were no problems with it?

altor

if that is the case they should void your bet. normally they do ask for id which is standard. i have betfair and could bet away untill i went to withdraw money from them.

Mezcita

JonnyC wrote: »

I went down the IBAS route what a waste of time.

They said it was unfortunate situation to arise but they said the line only should be read as only future bets will not be taken.

Thet have advised betfred to change there email so that this situation would not arise again.

I think that IBAS think is a load of b****x now. Why did they ask betfred to change the email if they were no problems with it?

Have a had my share of run ins with bookies over the years Jonny so hopefully I may be able to help.

What I don't understand is did Betfred actually accept the bet on your account or not? Meaning are they saying that the bet was voided because you did not provide the proof of id as soon as you signed up?