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Problem with new sky box

  • 31-03-2009 11:49pm
    #1
    nellie07
    Registered Users, Registered Users 2 Posts: 438 ✭✭


    Hi guys,

    got a sky plus box thats only a year or so old, tonight it was making a really loud whirring noise and then when I turned on the tv it said no signal being received. I have it upstairs in the other rooms so it has to be the box, whats the position with this, do I have to take the hit on the box? the guy that I got it from the local sky guy is a total gangster and Im worried he sold me something dodgy, I could be wronging him but I've heard of a few stories...

    Anyway just wondering if sky replaces faulty products or what - could do with out the extra expense at the moment.

    thanks


Comments

  • #2
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    If its under 12 months then your covered by warranty if not then you are responsible for the box yourself. A few things to try.. Unplug the box for a few minutes this sometimes fixes most problems and then plug back in.

    Secondly try te planner rebuild option which is accessed by the following.

    Press services
    press no 4
    press 0,1 then select in quick sucession

    Now select option 7 and follow on screen message.

    Box will swich into standby when finished.

    I somehow doubt your local independant sold you something dodgy as if he did it would hardly have lasted this long...


  • #3
    nellie07
    Registered Users, Registered Users 2 Posts: 438 ✭✭nellie07


    Hey Steve,

    thanks for the reply, but was just on the phone to sky, they said that alot of Irish customers had been on to them yesterday and today - some problem with the frequency settings, so she directed me to change some settings and its fine! delighted I dont need a call out and that the sky plus box is ok!

    phew!


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