Big ole Ryanair Crank Fest super merge

Carlotta

Did anyone see that guy who on the RTE news who was verbally abuse via his blog by a Ryanair customer service rep? Then the head of customer relations came on to smugly defend what happened, no apology, nothing.

Sorry I have no link.

The list of public grievances against Ryanair grows.
- Paying for check in luggage
- Paying for wheelchairs
- Penalties for having too much carry on
- Crap customer service (more like customer abuse)
etc.....

That's on top of Michael O'Leary's increasingly frequent rants in the media on issues that have nothing to do with him.

Is it time the public voted with their feet?

mike65

If you did that they'd be no competition and Aer Lingus would charge 200 for flying to London.

http://www.jason-roe.com/blog/free-ryanair-free-flight-bug/

Biggins

Read it. It was something I'd expect from someone crawling up from a gutter.

For a company trying to project a professional image - they have just fallen further down into the drain!

Budget airline Ryanair has become embroiled in a web row after it described a blogger as a "lunatic" and admitted an employee left abusive comments on his site.

Customer Jason Roe said he was shocked when a blog post he wrote received negative personal comments from an employee.
Ryanair's official spokesman confirmed the staffer called Mr Roe an "idiot and a liar" but dismissed the blogger as a "lunatic".
The web developer had written wrote a post describing how a bug on Ryanair's site appeared to make his flights free.

He was not able to actually book the tickets, but published screenshots explaining how he got the surprising result.
Within hours abusive posts appeared in the comments section from people calling themselves Ryanair employees.

"You're an idiot and a liar," someone called Ryanair Staff #1 wrote.
Another added: "Don't post b******s".

The web row quickly spread across the microblog siteTwitter as users described the indicident as a "social media disaster" for Ryanair.
Mr Roe has said he was "shocked" by the comments.
"I sat back for 10 minutes just to compose myself, did a little research and found that the IP address they used was from their HQ," he told the Joe Blogs site.
A spokesman for Ryanair confirmed a staff member did write on the site but dismissed Mr Roe as a lunatic and an idiot.
He said: "It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.

"Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel," he added.

Site: CLICK HERE

AckwelFoley

Link or gtfo.

Anyhow.. no to the boycott thanks.

- Paying for check in luggage DONT FLY WITH THEM.. NO ONE IS FORCING YOU TO USE THEM

- Paying for wheelchairs SO??? NOTHING IN LIFE IS FREE

- Penalties for having too much carry on.. DONT CARRY IT ON.. YOU DONT NEED 6 BARS OF TOBLERONE

- Crap customer service (more like customer abuse) - FOR A 1 EURO FLIGHT WHAT DO YOU WANT? A PERSON ASSISTANT FOR EACH PASSENGER?

Carlotta

snyper wrote: »

Link or gtfo.

Anyhow.. no to the boycott thanks.

- Paying for check in luggage DONT FLY WITH THEM.. NO ONE IS FORCING YOU TO USE THEM

- Paying for wheelchairs SO??? NOTHING IN LIFE IS FREE

- Penalties for having too much carry on.. DONT CARRY IT ON.. YOU DONT NEED 6 BARS OF TOBLERONE

- Crap customer service (more like customer abuse) - FOR A 1 EURO FLIGHT WHAT DO YOU WANT? A PERSON ASSISTANT FOR EACH PASSENGER?

Didn't take you long to find this, Mr. O'Leary.

I'll take option 5 - I won't fly with Ryanair.

Carlotta

mike65 wrote: »

If you did that they'd be no competition and Aer Lingus would charge 200 for flying to London.

http://www.jason-roe.com/blog/free-ryanair-free-flight-bug/

To be honest, so what. Maybe another airline would enter the market, maybe not. The point is the public do not have to put up with such a despicable company.
I'm not a huge fan of Aer Lingus either.

JC 2K3

Ryanair sell really cheap flights in return for a lack of luxuries. Why on earth would I boycott them for not providing these luxuries that I understand I'm not going to get without paying a lot extra?

The only good reason to boycott a company would be if they were being unethical in some way, not because you don't like their business model....

What's so despicible about them anyway? "How dare they offer a less than luxurious service to people who will pay for it!"?

byhookorbycrook

snyper wrote: »

- Paying for wheelchairs SO??? NOTHING IN LIFE IS FREE

Hope it stays fine for you and you never need to use one. Go away, Mr O' Leary, take your poison elsewhere

spurious

I try to avoid Ryanair but last weekend flew with them as they were the only option from where I was.

Mid-flight, someone spewed into the back of the head of the person in the row ahead. It was all over the place. The unfortunate man was given a small bundle of those tissues from the toilet and left to get on with it.

Of course people can get sick on any airline, but at a minimum you'd think there would be some procedure for cleaning up such an incident, rather than leave the man sitting in it. I last saw him near the baggage hall, where I could see it had reached his waist down the back of his shirt. I hope they sent in cleaners during their quick turn around.

Carlotta

Carlotta wrote: »

Did anyone see that guy who on the RTE news who was verbally abuse via his blog by a Ryanair customer service rep? Then the head of customer relations came on to smugly defend what happened, no apology, nothing.

Sorry I have no link.

The list of public grievances against Ryanair grows.
- Paying for check in luggage
- Paying for wheelchairs
- Penalties for having too much carry on
- Crap customer service (more like customer abuse)
etc.....

That's on top of Michael O'Leary's increasingly frequent rants in the media on issues that have nothing to do with him.

Is it time the public voted with their feet?

here

cooperla

I don't mind most of the charges....

I factor in the extras and if it's still cheap enough I'll book with them.
I don't always need to check in a bag so I'm happy when I don't have to pay for it.
It does bother me the card charges as it's pretty much impossible to avoid them (why doesn't Ryanair accept laser and not charge extra for it).


In fairness to their customer service, I fly back from France recently and this guy checking in decided he didn't want to check in a bag (despite having three, which he probably could have reduced to 2). The guy behind the desk put up with a load of abuse from him for 15-20 minutes (including swearing, verbal abuse) without raising his voice. In this case the customer acted completely out of order IMO, and I would have said it was fair play if Ryanair had simply said sorry mate, you're not flying with Ryanair - go fly with another airline.

As for Michael O'Leary, he's a great business man. I don't agree with everything he says but I think we could use a couple like him in politics.

AckwelFoley

JC 2K3 wrote: »

Ryanair sell really cheap flights in return for a lack of luxuries. Why on earth would I boycott them for not providing these luxuries that I understand I'm not going to get without paying a lot extra?

The only good reason to boycott a company would be if they were being unethical in some way, not because you don't like their business model....

What's so despicible about them anyway? "How dare they offer a less than luxurious service to people who will pay for it!"?

Yes indeed

I thought the concept was pretty apparent

mumhaabu

Drop nasty comments on fat bloggers site, get media attention around the world for free, including 5mins on RTÉ...... RESULT!!!

Gotta Love Mick, he probably wrote it himself, the result is tonnes of free publicity and as they say there is no thing as bad publicity.

If people really want to win against Mick, then the best thing is to ignore it, I didn't see RTÉ running with the story the time Servis Air screwed around with Damien Mulley a much more well known blogger of IOFFL fame.

homerjay2005

ryanair are excellent IMO. they get me from a-b and back. i travel alot,over a 100 times in the past year and a half and about 60 with them. not once have i had a reason to give out about them. ive got flight to all sorts of places for €20 return in the past 6 months. it cost that for me to get a taxi home after a nite on the p*ss. the restrictions they have are there for a reason. to charge passengers who think that flying allows them to take half their wardrobe and the kitchen sink with them.

they are a no frills airline who get you to where you want to go. if you like paying more, then off to aerlingus you go. flights have come down with economic downturn and lowing fuel charges. ryanair have done excellent work at keeping the air industry alive in europe and michael o leary is a legend. if he ran the country, wed be in alot better position now.

AckwelFoley

byhookorbycrook wrote: »

Hope it stays fine for you and you never need to use one. Go away, Mr O' Leary, take your poison elsewhere

Since when are wheelchairs free? Who provides them?

JC 2K3

spurious wrote: »

I try to avoid Ryanair but last weekend flew with them as they were the only option from where I was.

Mid-flight, someone spewed into the back of the head of the person in the row ahead. It was all over the place. The unfortunate man was given a small bundle of those tissues from the toilet and left to get on with it.

Of course people can get sick on any airline, but at a minimum you'd think there would be some procedure for cleaning up such an incident, rather than leave the man sitting in it. I last saw him near the baggage hall, where I could see it had reached his waist down the back of his shirt. I hope they sent in cleaners during their quick turn around.

Would you expect the same on a bus?

Biggins

I posted the actual story up above and included a source link.

The chap involved actually proved visible proof for what he was claiming and Ryanair INCLUDING THEIR SPOKESMAN still turned around and called him a lunatic and an idiot (besides agreeing with the other insults!).

Remember that the next time you or a member of your family are put out by Ryan Air.
You will be able to tell just how much they value you and what they REALLY think of you!

Not exactly a professional way to run a business is it?

Richard

I travel Ryanair because they're cheap, but I find their spokespeople arrogant. They seemed to have stopped that irritating fanfare when they land on time, however.

DublinWriter

mike65 wrote: »

If you did that they'd be no competition and Aer Lingus would charge 200 500 for flying to London.

Fixed it for you Mike.

Seriously, I hope a happy medium is struck one day soon between olde-worlde Aer Lingus and Southwest Airlines (the airline on which Matt Ryan ordered O'Leary to travel out to the states to model).

Of course, as spurious pointed out, it's our god-given right as Irish to drink too much, travel, vomit, and then expect others to clean up after us.

homerjay2005

Richard wrote: »

I travel Ryanair because they're cheap, but I find their spokespeople arrogant. They seemed to have stopped that irritating fanfare when they land on time, however.

nope its still there. jeez, people complain when there on time now eh? i bet youd be more irrated if the flight was late and there was no jingle....

spurious

spurious wrote: »

I try to avoid Ryanair but last weekend flew with them as they were the only option from where I was.

Mid-flight, someone spewed into the back of the head of the person in the row ahead. It was all over the place. The unfortunate man was given a small bundle of those tissues from the toilet and left to get on with it.

Of course people can get sick on any airline, but at a minimum you'd think there would be some procedure for cleaning up such an incident, rather than leave the man sitting in it. I last saw him near the baggage hall, where I could see it had reached his waist down the back of his shirt. I hope they sent in cleaners during their quick turn around.

any link to that? its fcuking hilarious:pac:

AckwelFoley

DublinWriter wrote: »

Of course, as spurious pointed out, it's our god-given right as Irish to drink too much, travel, vomit, and then expect others to clean up after us.

Yes, with that €1 you spent to travel 1000 miles

Carlotta

JC 2K3 wrote: »

Ryanair sell really cheap flights in return for a lack of luxuries. Why on earth would I boycott them for not providing these luxuries that I understand I'm not going to get without paying a lot extra?

The only good reason to boycott a company would be if they were being unethical in some way, not because you don't like their business model....

What's so despicible about them anyway? "How dare they offer a less than luxurious service to people who will pay for it!"?

Don't need luxuries when I fly thanks, never said I did. I don't agree that Ryanair should be allowed to treat passengers with utter contempt.

byhookorbycrook wrote: »

Hope it stays fine for you and you never need to use one. Go away, Mr O' Leary, take your poison elsewhere

+1. Anyone who thinks an elderly or disabled person should pay anything to use a wheelchair at an airport is beneath contempt.

snyper wrote: »

Yes indeed

I thought the concept was pretty apparent

Very apparent. No frills, keep prices down. Got it. They are not the only low-cost carrier in the world, just the most unprofessional and amoral.
In this case cheap is certainly not cheerful.

AckwelFoley

rarnes1 wrote: »

any link to that? its fcuking hilarious:pac:

i Seen it happen on a virgin atlantic flight.

An woman threw up on the way into boston all over the passanger beside her. Luckily he was sudaneese, and instead of getting upset about it, he scooped it up and put it into a food saver.


And they say theres no such thing as a free Lunch.

jhegarty

Is it the "no" or the "frills" you don't understand ?

mike65

DublinWriter wrote: »

Fixed it for you Mike.

Ah inflation (not to mention euro/punt adjustment) I forgot. 500 to London could the kids imagine such a thing?

thelordofcheese

homerjay2005 wrote: »

Ryanair are excellent IMO. they get me from a to b. Usually via point F.

Fix'd

CiaranC

I love Ryanair, I flown maybe 12 times with them this year already. To all the whiners, piss of and use someone else if you dont like them.

OP doesn't understand the good Ryanair has done for all of Europe. Jobs, Ease of travel for tourists and boosted the economies of areas with Secondary Airports.


He just doesn't understand anything about how the world works and how ridiculous it would be to boycott said company over one employee.


bless. he can go enjoy his aer lingus cause it's been managed so well.

Carlotta

jhegarty wrote: »

Is it the "no" or the "frills" you don't understand ?

Ok, so if they are going to be honest about their "no frills" policy why don't they scrap their customer service department. Why even bother having one? Harping on about them being "no frills" is not much of an argument tbh.

Or they should at least warn people that when they phone customer services they will under no circumstances be helped and will most likely get abuse.

If they just stated in their T&Cs that they offered no free extras AND their staff may decide to insult and abuse passengers when they felt like.

dvpower

Carlotta wrote: »

The list of public grievances against Ryanair grows.
- Paying for check in luggage

As Ryanair argue, there is a direct cost to them in carrying check-in luggage and they want to encourage people to make do with carry-on only. I wonder what percentage of passengers have check-in luggage. Maybe they could include the cost in the ticket price and offer a discount to people who only have carry-on.

Carlotta wrote: »

- Paying for wheelchairs

Not sure why Ryanair should cover this cost. If anyone should provide wheelchairs, it should be the airport authorities.

Carlotta wrote: »

- Penalties for having too much carry on

You think there should be no penalty for having too much carry on?

galwayrush

mike65 wrote: »

If you did that they'd be no competition and Aer Lingus would charge 200 for flying to London.

http://www.jason-roe.com/blog/free-ryanair-free-flight-bug/

I remember when they charged £700 to £900.old money:rolleyes:

JC 2K3

Carlotta wrote: »

Don't need luxuries when I fly thanks, never said I did. I don't agree that Ryanair should be allowed to treat passengers with utter contempt.

How do they treat customers with contempt?

I don't know why you are calling on everyone to boycott them just because you don't like their service....

MySelf56

If you Boycott Ryanair how are going attend 5000 miles round trip former soviet republic for stag party get plastered? How our young kids are going enjoy bit sun shine after living cert in Caneries? How we are going to enjoy Weekend continental city trip?

Go Ryan air!! Pay it or leave it!!

luckat

Am I wrong in thinking that Ryanair had to back down on the wheelchairs thing?

I've flown with them a lot in recent years, and found them pretty courteous but just absolutely exhausted the whole time, and stressed out.

Carlotta

Deleted User wrote: »

OP doesn't understand the good Ryanair has done for all of Europe. Jobs, Ease of travel for tourists and boosted the economies of areas with Secondary Airports.


He just doesn't understand anything about how the world works and how ridiculous it would be to boycott said company over one employee.


bless. he can go enjoy his aer lingus cause it's been managed so well.

Not because of one employee. This incident is just one in a very long list of indefensible policy and behaviour by Ryanair and its employees. Don't forget that Ryanair air management had a chance to apologise for what happened and didn't. how much does an apology cost exactly?

Nothing anyone says about them being cheap, making air travel affordable, creating jobs etc NOT ONE THING excuses Ryanair's policies and behaviour. It isn't that they lack luxuries or have additional charges its that they do not treat people with respect. What does that cost?

Carlotta

Carlotta wrote: »

Ok, so if they are going to be honest about their "no frills" policy why don't they scrap their customer service department. Why even bother having one? Harping on about them being "no frills" is not much of an argument tbh.

Or they should at least warn people that when they phone customer services they will under no circumstances be helped and will most likely get abuse.

If they just stated in their T&Cs that they offered no free extras AND their staff may decide to insult and abuse passengers when they felt like.

Here go fly with someone else. You're choosing to sign up to them, they're not a monopoly.

Understand?

jaggeh

for anyone that missed the story on rte news, it was also covered on newstalk and fm104.

https://www.youtube.com/watch?v=vAXnb-taeUU

CiaranC

Carlotta wrote: »

Not because of one employee. This incident is just one in a very long list of indefensible policy and behaviour by Ryanair and its employees. Don't forget that Ryanair air management had a chance to apologise for what happened and didn't. how much does an apology cost exactly?

Nothing anyone says about them being cheap, making air travel affordable, creating jobs etc NOT ONE THING excuses Ryanair's policies and behaviour. It isn't that they lack luxuries or have additional charges its that they do not treat people with respect. What does that cost?

Jesus, stfu. If they are that bad, they will go out of business. Unfortunately for you, that doesnt isnt going to happen any time soon. Which is fortunate for people who like cheap, efficient, punctual air travel. Like me.

JUST FLY WITH SOMEONE ELSE

Carlotta

Carlotta wrote: »

Not because of one employee. This incident is just one in a very long list of indefensible policy and behaviour by Ryanair and its employees. Don't forget that Ryanair air management had a chance to apologise for what happened and didn't. how much does an apology cost exactly?

Nothing anyone says about them being cheap, making air travel affordable, creating jobs etc NOT ONE THING excuses Ryanair's policies and behaviour. It isn't that they lack luxuries or have additional charges its that they do not treat people with respect. What does that cost?

Are you never going to fly with them again?

Honestly, stop your internet rant for a second and think. Will you pay 200euro on Aer Lingus or 60euro on Ryanair to goto London?

JC 2K3

Carlotta wrote: »

If they just stated in their T&Cs that they offered no free extras AND their staff may decide to insult and abuse passengers when they felt like.

It's kind of implicit that companies don't give away free extras... Ryanair will get you from A to B. That's ALL you'll get for the price of your flight. Is that so hard to understand? I think it's great personally. It means that when I want to go somewhere and not bring any luggage, I get my flight for slightly cheaper than when I want to. What's so wrong with that?

And I've never been abused by Ryanair staff, and I don't think methods are abuse are part of their training, so I wouldn't consider it to be Ryanair's fault if I happened to be abused by one of its staff....

Heisenberg.

This post has been deleted.

Carlotta

JC 2K3 wrote: »

How do they treat customers with contempt?

I don't know why you are calling on everyone to boycott them just because you don't like their service....

I'm not calling for a boycott, there's a question mark in the thread title! I wanted to know what other people think, now I know. Ryanair will continue as long as people are willing to fly with them. People will except any amount of crap as long as they get a cheap flight. Even if none of you have never had a negative experience with Ryanair, you are well aware of how they have treated and continue to treat other people. I guess that bothers me more than it bothers any of you.

MySelf56 wrote: »

If you Boycott Ryanair how are going attend 5000 miles round trip former soviet republic for stag party get plastered? How our young kids are going enjoy bit sun shine after living cert in Caneries? How we are going to enjoy Weekend continental city trip?

Go Ryan air!! Pay it or leave it!!

I'll leave it thanks.

Deleted User wrote: »

Here go fly with someone else. You're choosing to sign up to them, they're not a monopoly.

Understand?

Umm, no, could you expalin it agian slowly.
It seems talking about Ryanair brings out the "O' Leary" factor in you people.

Its amazing how many Ryanair employees are on here.....
I mean do you people have a Ryanair fetish? Does getting a bargain turn you on?
I bet your the same people who delight in telling people you bought your jacket in Penny's for 2 euro.

NickNolte

I've flown with Ryanair plenty of times and I've rarely had an experience that I would call *really bad*. I've been treated shabbily on a few occasions but you can't really complain when you consider how cheap they are a lot of the time.

Having said this, I will never fly with them again if I can help it. The way they treat their staff is crazy. Whatever about the underpaid, overworked cabin crew, the fact that they've taken so much in-flight authority away from their (also overworked) pilots sets an incredibly dangerous precident in my opinion.

Ryanair are a 'race to the bottom' company. If many people are prepared to accept a 'no frills' service to save money, then that's entirely their own prerogative. Although I do feel that patronising a company like Ryanair makes its customers guilty, albeit unknowingly, of taking advantage of the explotation of its employees.

JC 2K3

Carlotta wrote: »

Nothing anyone says about them being cheap, making air travel affordable, creating jobs etc NOT ONE THING excuses Ryanair's policies and behaviour. It isn't that they lack luxuries or have additional charges its that they do not treat people with respect. What does that cost?

2 or 3 times what Ryanair charge, it seems.

Am I going to pay extra because another company gives off an image of "respecting" me? Eh...no.

Although, I must say, having flown once or twice with them for €0.01 without taxes, I think giving free flights away is a much greater indication of respect than bullsiht "professional conduct".

I'm not sure OP realised the masses love Ryanair.

When we think of weekends away that were possible cause of cheap flights, we don't think "i wish I had food on that flight".. or "that hostess looked tired"..

or "that story about the internet blogger ruined my weekend in italy"..

people like OP on the other hand dwell on the little annoyances in life and choose to hate something that doesn't in any way effect them. fun. the snobbery and lack of any understanding with regards their business model is ridiculous.

i'll take my cheap flights thank you and leave the cynical bitching to OP. shall we boycott Ryanair and cause so many more job losses OP?

dvpower

JC 2K3 wrote: »

And I've never been abused by Ryanair staff, and I don't think methods are abuse are part of their training, so I wouldn't consider it to be Ryanair's fault if I happened to be abused by one of its staff....

I've never had any problems with Ryanair staff either, but Michael O'Leary does come accross as an arrogant git, so it is to be expected that some of his staff might follow his example.

OctavarIan

Wait wait wait...

So customer service staff hate their customers?

Gummy Panda

JC 2K3 wrote: »

And I've never been abused by Ryanair staff, and I don't think methods are abuse are part of their training, so I wouldn't consider it to be Ryanair's fault if I happened to be abused by one of its staff....

But if they did abuse you, would you not expect Ryanair to punish the staff member?

Irish Ryanair staff seem okay to me. UK Ryanair staff are f*ckwits!

Stupid english bitch in stansted knowing we were running late and trying to refuse us entry. Funny thing was, the flight was 30 mins late and she knew it. Also she made security keep x-raying my bags. 4 times through it. Ugly cow, hope she got flap rot!

Carlotta

OctavarIan wrote: »

Wait wait wait...

So customer service staff hate their customers?

Yeah, its a great place to work if your have been in the customer service business for years. You get to take out all that frustration on the customer and your employer condones it. Good times.

Melted M&M

snyper wrote: »

Link or gtfo.

Anyhow.. no to the boycott thanks.

- Paying for check in luggage DONT FLY WITH THEM.. NO ONE IS FORCING YOU TO USE THEM

- Paying for wheelchairs SO??? NOTHING IN LIFE IS FREE

- Penalties for having too much carry on.. DONT CARRY IT ON.. YOU DONT NEED 6 BARS OF TOBLERONE

- Crap customer service (more like customer abuse) - FOR A 1 EURO FLIGHT WHAT DO YOU WANT? A PERSON ASSISTANT FOR EACH PASSENGER?

Just to say when I was in Nice airport Ryanair did not charge for a wheelchair I was bringing on a return flight (the person I was traveling with had an accident over there) they were very helpful reserved seats for us near the top and toilets and got a bus to bring us right up to the exit at Dublin airport we could not have been treated better that day.

When the wheelchair was brought over to us on Aer Lingus by a family member they did in fact charge 20 euro

I do not work for Ryanair but just that I had a positive experience with them and because of this I would travel with them again