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Cancelling BT Broadband

  • 13-02-2009 12:11pm
    #1
    pf85
    Registered Users, Registered Users 2 Posts: 156 ✭✭


    I was wandering if anyone knows any 'get out' clauses to cancel BT Broadband. I have the broadband for about 3 or 4 months now but am moving houses and want to cancel it but the contract was for 1 year..

    Will they allow me to cancel it if i'm moving to an area they don't cover eg. Northern Ireland or or somewhere further afield?


Comments

  • #2
    EKRIUQ
    Registered Users, Registered Users 2 Posts: 4,387 ✭✭✭EKRIUQ


    Depends how they want to do it as they have a contract, they could bill you for the remainder of the contract or they may let you move the contract to another number. Either way the ball is in their court, wouldn’t hurt to ring them up and explain the situation but a lot of companies consider this as payback for people being rude to the customer service.


  • #3
    cianr
    Registered Users, Registered Users 2 Posts: 339 ✭✭cianr


    people being rude to the customer service.

    My experience of BT customer service is the other way around!


  • #4
    rymus
    Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭rymus


    cianr wrote: »
    My experience of BT customer service is the other way around!

    Wouldn't say rude exactly, but they do have the old incompetent, useless, unhelpful, lazy thing down to a fine art.


  • #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    pf85 wrote: »
    Will they allow me to cancel it if i'm moving to an area they don't cover eg. Northern Ireland or or somewhere further afield?

    No. You will have to pay out the remainder of the contract. As shit as BT are, this is not their problem.


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