Pixmania RMA's.

Gadgetman496

I don't know if any of you have ever had the misfortune to need to return a defective product to Pixmania before?

I had to RMA a Hiper Power Supply which was only 5 months old because it up and died out of the blue.

I contacted Pixmania & they responded with the necessary paperwork authorising me to return the faulty Power Supply to a workshop in France so they could effect a repair :mad:

Below it the time they stated it could take to resolve:

We wish to inform you that your product has been sent to the manufacturer for technical testing. The results of which will be sent to you within 21 working days.

OK, I thought that was a bit rich as the only experience I've ever had with RMA's was with Komplett & never had a wait longer than 12 days Max.

Time passed on without any further word from Pixmania so I decided to contact them to see what the hell was holding up the process & this is the response I received:

Thank you for your e-mail.

We would like to inform you that your product has been sent to an authorised workshop to complete the necessary repairs.

We will be contacting the workshop regularly to obtain a fixed date for the return of your repaired product.

However, I would like to inform you that the treatment times depend on the workshops and noted faults, this period can extend up to 40 days. If the item is not repaired with in this time, we will then be able to close your case and offer you a replacement.

You will of course be kept updated by email.

When the product is returned to our After Sales Department you will receive notification by email, once the item is repaired the item will be returned to you as soon as possible.

Please don't hesitate to contact us for all further information.

Best regards,



Team Pixmania

Jes#s, the great flood only lasted 40 days!

That's a 6 week turn around on a returned defective product. Absolutely dreadful service & I could never ever recommend them to anyone.

It is now day 37 since they notified me of receipt of the returned item and still no power supply :mad: :mad:

End of rant!

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pwd

I had a hard drive fail within a couple of months. It had a one year warranty.
Their response was this:

Dear____,

Thank you for your e-mail.


We invite you to contact Maxtor on 01923 712 448 for technical issues. Notice that the return time frame for refund or exchange is over ( 15 working days after reciept of your order)

We apologise for the inconvenience and if you have any further questions, please contact again.

Best regards,
Team Pixmania

At least in your case they handled it for you

Gadgetman496

pwd wrote: »

I had a hard drive fail within a couple of months. It had a one year warranty.
Their response was this:



At least in your case they handled it for you

I take your point pwd but in both cases I think the service is appalling & totally unacceptable in this day and age.

I certainly won't be using them again.

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pwd

yeah i agree

TerrorFirmer

Wow, I can't believe they actually took it back in the first place. I was told I had to contact Gigabyte directly to return a faulty board, the page I was brought to said 'Please contact Gigabyte via one of the means below':

Phone: Blank
Fax: Blank
Email: Blank
Address: ...****ing blank.

I emailed them and got a load of automated emails back, followed by another statement that I had to send to the board to Gigabyte (they're based in Taiwan for gods sake...). I just left it eventually - something I assume they hope people do. I wouldn't ever buy from them again regardless of how good their prices are.

Gadgetman496

TerrorFirmer wrote: »

Wow, I can't believe they actually took it back in the first place. I was told I had to contact Gigabyte directly to return a faulty board, the page I was brought to said 'Please contact Gigabyte via one of the means below':

Phone: Blank
Fax: Blank
Email: Blank
Address: ...****ing blank.

I emailed them and got a load of automated emails back, followed by another statement that I had to send to the board to Gigabyte (they're based in Taiwan for gods sake...). I just left it eventually - something I assume they hope people do. I wouldn't ever buy from them again regardless of how good their prices are.

They didn't actually take my PSU back TerrorFirmer, what they did do was arrange for the Hiper Repair Centre in France to accept it from me as part of their(Pixmania's) agreement with Hiper.

I suppose they did arrange it at least but 38 days later I'm still none the wiser. We'll see how true to their word they are when it hits the 41 day mark on Monday? They did say in their 2nd reply to me(posted above) that if they hadn't it sorted within 40 days they would close the repair & issue a replacement.

While mine isn't the greatest horror story ever told by any means, it did necessitate me purchasing another PSU independently, as I couldn't be without the use of my PC for 6 weeks.

At the very best I will end up with a spare PSU I guess.

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Diddy Kong

I had to RMA an external hard-drive that died after 5 months of usage. I got the same crappy replies that you did....4 months later I still had no return...it was only after I threatened legal action with them that they sent me a brand new one.

Last time I ever use them for anything!!