A good sky story

120_Minutes

so, pi$$ed off that sky do nothing for their loyal customers, i rang up last week to cancel (under the guise that wife would then sign up for sky +)

I got the cancellations dept in cork and spoke to a nice girl who asked me why i was cancelling. i replied that sky wont give me plus for the same price as a new customer, which i thought was unfair. i told her if they would, i would stay. she then conferred with a supervisor who, rather than let me go, agreed to give me the offer price. i took this offer and told them i would call back to order it when i got paid.

Roll on today when i get paid and i call back to order. i spend a fair amount of time being passed from dept to dept (there seems to be no menu shortcut for people in my position) but when i finally get someone, there is no problem ordering. she then says that due to all the installation bookings the next date i can get is either march 13 or 14, but they will waive the installation fee due to the long wait. i tell her i will call back to confirm a date, and she debits my laser €24.90

after checking that march 14 suits me, i call back to confirm it. i get a different chap who suddenly tells me he has dates free in feb. so i opt for feb 14th, a full month closer.

so there you go, an existing sky customer, gets upgraded to plus for the special offer price, with no installation fee. and gets the date moved up.

a combination of luck and brass neck pays off sometimes!

tony1kenobi

......AND....Flash Gordon is alive........

von Smallhausen

You have to be one of the most luckiest people alive as most people dont get through to irish call center...mostly scottish and indian.

But fair play to ya for getting what you wanted!:D:D

Headshot

enjoy sky+

your life will never be the same again

its that good

Kristopherus

{(-_-)}HeadShoT** wrote: »

enjoy sky+

your life will never be the same again

its that good

And maybe that of wifey too, when she fills it up with the soaps she can't watch when they're on. :D:D

Joey the lips

120_Minutes wrote: »

so, pi$$ed off that sky do nothing for their loyal customers, i rang up last week to cancel (under the guise that wife would then sign up for sky +)

I got the cancellations dept in cork and spoke to a nice girl who asked me why i was cancelling. i replied that sky wont give me plus for the same price as a new customer, which i thought was unfair. i told her if they would, i would stay. she then conferred with a supervisor who, rather than let me go, agreed to give me the offer price. i took this offer and told them i would call back to order it when i got paid.

Roll on today when i get paid and i call back to order. i spend a fair amount of time being passed from dept to dept (there seems to be no menu shortcut for people in my position) but when i finally get someone, there is no problem ordering. she then says that due to all the installation bookings the next date i can get is either march 13 or 14, but they will waive the installation fee due to the long wait. i tell her i will call back to confirm a date, and she debits my laser €24.90

after checking that march 14 suits me, i call back to confirm it. i get a different chap who suddenly tells me he has dates free in feb. so i opt for feb 14th, a full month closer.

so there you go, an existing sky customer, gets upgraded to plus for the special offer price, with no installation fee. and gets the date moved up.

a combination of luck and brass neck pays off sometimes!

Fair played to you keep it to yourself and they might give it to a few more

siobhan.murphy

:Dwell done!
I rang to cancel as I said it was too dear ,they knocked down the monthly price for me,
you have to ask to get!

MisterAnarchy

Danny_B wrote: »

You have to be one of the most luckiest people alive as most people dont get through to irish call center...mostly scottish and indian.

But fair play to ya for getting what you wanted!:D:D

The Irish call centre are rubbish.
I've rang them a few times ,hopeless bunch,rude,unprofessional and ignorant.
The Scottish call centre are far superior although I cant seem to get through to them anymore.

so there you go, an existing sky customer, gets upgraded to plus for the special offer price, with no installation fee. and gets the date moved up.

They have you tied in for another 12 months now,automatic when you upgrade to Sky+
They dont give anything for nothing.;)

Gadfly

Well done! I got a free dish replacement recently but like you, I had to threaten to cancel my account. I have been with Sky since '03, so as a loyal customer I felt I deserved it :P I might get back on to them and push for the Sky plus too

120_Minutes

MisterAnarchy wrote: »

They have you tied in for another 12 months now,automatic when you upgrade to Sky+
They dont give anything for nothing.;)

oh i knew that before i picked up the phone.


and the wife doesnt watch soaps! hooray!

120_Minutes

120_Minutes wrote: »

so, pi$$ed off that sky do nothing for their loyal customers, i rang up last week to cancel (under the guise that wife would then sign up for sky +)

I got the cancellations dept in cork and spoke to a nice girl who asked me why i was cancelling. i replied that sky wont give me plus for the same price as a new customer, which i thought was unfair. i told her if they would, i would stay. she then conferred with a supervisor who, rather than let me go, agreed to give me the offer price. i took this offer and told them i would call back to order it when i got paid.

Roll on today when i get paid and i call back to order. i spend a fair amount of time being passed from dept to dept (there seems to be no menu shortcut for people in my position) but when i finally get someone, there is no problem ordering. she then says that due to all the installation bookings the next date i can get is either march 13 or 14, but they will waive the installation fee due to the long wait. i tell her i will call back to confirm a date, and she debits my laser €24.90

after checking that march 14 suits me, i call back to confirm it. i get a different chap who suddenly tells me he has dates free in feb. so i opt for feb 14th, a full month closer.

so there you go, an existing sky customer, gets upgraded to plus for the special offer price, with no installation fee. and gets the date moved up.

a combination of luck and brass neck pays off sometimes!

I've been with Sky since the Premier league started in 1992 and i tried that as well and it worked although i had to pay the installation,total cost €74.90.The install was 4 days after my call and i got a reference number in case there was any problems!