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UPC want to charge me a late fee for their mistake

  • 19-01-2009 12:14pm
    #1
    Elessar
    Registered Users, Registered Users 2 Posts: 5,267 ✭✭✭


    Just got a notice in the post saying they cannot activate a DD payment for my broadband account, and so they've now put a €8 late fee on it.

    That is despite me very clearly giving my account details to the CSR over the phone when I ordered. There is nothing wrong with my account. She also, conveniently, put down the wrong address...but they rang me to correct that. I never heard anything about them not being able to get money from my account until this letter.

    Im going to ring them now, can they charge me this fee?


Comments

  • #2
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    I've had the exact same problem. They've now charged me a second €8. I've given them the correct bank details 6 times over the phone and twice using their DD form. I've been into the Bank to ask them about it and no attempt has been made to set up a DD by UPC.

    I finally got fed up and sent them a letter. It was sent back to be with another DD form stapled to the back of it. :rolleyes:

    I have no intention of paying the €16.


  • #3
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,957 Admin ✭✭✭✭✭Toots


    I had a terrible time with them trying to set up the DD. I'm lucky in that I work in the branch my account is in so they couldn't fob me off by blaming the bank. I ended up threatening to report them to the consumer affairs crowd and *magically* the DD was set up and I was refunded the €32 in late fees they had charged me.


  • #4
    MunsterCycling
    Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Should of reported them to IPSO, oh yes the magical organisation that admins the DD system that never goes wrong or is abused by companies :rolleyes:


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