imagine problem

WillieDH

Folks see text of email i just sent to Imagine, what do you think is going on ?

Hi

once again I am having problems with my connection speed. ( username xxxxxxxx@imagine.ie )

Whist my connection according to Speedtest.net is 6.4MB down and 511kb up my average ping to a UK server has risen from 60ms to over 300ms

I play online games a lot and need a consistent ping service

If this issue perists I will be cancelling my contract with Imagine and reverting to Eircom, this never happened with my eircom connection and you a guys are advertising that its the "same" service for less.

Well it clearly isn't, please explain why this is happening and give me an assurance that it will stop or I will cancel my account

Below is a tracert to rte.ie

>tracert www.rte.ie
Tracing route to www.rte.ie [89.207.56.94]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.3
2 2 ms 2 ms 2 ms 192.168.1.254
3 52 ms 56 ms 52 ms lns1.net.imagine.ie [87.232.0.24]
4 50 ms 52 ms 51 ms ve5.core.net.imagine.ie [87.232.0.129]
5 49 ms 49 ms 49 ms ge0-0.border2.net.imagine.ie [87.232.0.2]
6 50 ms 49 ms 49 ms deg-gw-2.rte.ie [194.88.240.17]
7 50 ms 51 ms 51 ms 89.207.56.94
Trace complete.

Spider_Baby!

I seem to have trouble with imagine too... I play Xbox live alot, and everytime my house phone rings, i get disconnected!! Really want to change to eircom now myself tbh.

Spear

Spider_Baby! wrote: »

I seem to have trouble with imagine too... I play Xbox live alot, and everytime my house phone rings, i get disconnected!!

That means you need to replace the microfilters usually.

Hank Scorpio

OP im guessing you missed the many threads on the DSL upgrades.

50 ms to a irish website is normal on any package greater than 3MB. The only way to achieve low pings is to downgrade to 3MB.

Also changing to eircom wont change a thing as they have the exact same structure with pings.

Greater than 3MB Package = Irish dos pings of 45-50

3MB or less = Irish dos pings of around 20 or less

Imagine cant do a thing unless you downgrade

WillieDH

Yeah but I had eircom, and my pings to uk game servers were always 50 to 60ms, now on and off they go up to 300ms

Hank Scorpio

When you had Eircom did you have the same speeds , i.e 6MB down?

What you should do is post a tracert on the server(s) in question then post em here. Are the ping times bad all the time or just the evenings?

run/cmd/ tracert serveriphere

WillieDH

Hi

appreciate the help, yes i had same ups and downs on eircom.

See below tracert

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


C:\Users\>tracert 81.19.219.83

Tracing route to gameserver.killercreation.co.uk [81.19.219.83]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.2.3
2 2 ms 2 ms 2 ms 192.168.1.254
3 50 ms 49 ms 51 ms lns1.net.imagine.ie [87.232.0.24]
4 49 ms 49 ms 74 ms ve5.core.net.imagine.ie [87.232.0.129]
5 51 ms 52 ms 59 ms ge0-0.border1.net.imagine.ie [87.232.0.1]
6 50 ms 58 ms 51 ms xe-0-1-0-207.dub20.ip.tiscali.net [213.200.67.14
5]
7 60 ms 78 ms 63 ms xe-5-1-0.lon10.ip.tiscali.net [89.149.187.25]
8 300 ms 299 ms 298 ms ge-2-3-5-mpr1.lhr3.uk.above.net [213.200.77.78]

9 303 ms 299 ms 309 ms abovenet.killercreation.co.uk [79.141.38.132]
10 296 ms 301 ms 299 ms gameserver.killercreation.co.uk [81.19.219.83]

Trace complete.

C:\Users\>

Sponge Bob

That is congestion between Tiscali and Above Net out in west London somewhere !

WillieDH

Yeah but the rest of my web is slow too

Hank Scorpio

im on eircom 3MB atm and pinging 28ms to that server if it helps

Sponge Bob

Its pinging slow on an entirely different and equally congested route

web pages loading slow could be caused by the imagine proxy server all right , what browser do you use ??

WillieDH

Looks like i need to downgrade to 3mb

Grommet

nuxxx wrote: »

OP im guessing you missed the many threads on the DSL upgrades.

50 ms to a irish website is normal on any package greater than 3MB. The only way to achieve low pings is to downgrade to 3MB.

Also changing to eircom wont change a thing as they have the exact same structure with pings.

Greater than 3MB Package = Irish dos pings of 45-50

3MB or less = Irish dos pings of around 20 or less

Imagine cant do a thing unless you downgrade

Just a minor correction on the above - there is a 7Mbps consumer product that eircom launched in September (I think there's also a Bitstream equivalent that other operators offer), which has low interleaving on the upstream direction so ping times on that product should be much lower than on the 6Mbps or 7.6Mbps or higher products. Those products have high interleaving set in both directions because it helps with the stability of the service - but obviously is not optimised for gaming.

Hank Scorpio

Grommet wrote: »

Just a minor correction on the above - there is a 7Mbps consumer product that eircom launched in September (I think there's also a Bitstream equivalent that other operators offer), which has low interleaving on the upstream direction so ping times on that product should be much lower than on the 6Mbps or 7.6Mbps or higher products. Those products have high interleaving set in both directions because it helps with the stability of the service - but obviously is not optimised for gaming.

I have tested this "product" and the change in latency is almost non existent.