Blank screen when I turned on my laptop

Its So Easy · 23-12-2008 9:50am #1

Anybody help me on this as I'm stumped. I had to restore the laptop and the restore was finished and the laptop restarted the thing and started up and since then I can see the dell logo and process bar but once I get to where the desktop should appear nothing has.

kenco · 23-12-2008 9:54am

Could be the backlight. I had this problem on a DELL 6400 earlier in the year. DELL logo, etc showed up but faded to virtually nothing when Windows kicked in. It was one day within warrenty so I got lucky!

kitcaths · 23-12-2008 10:02am

Can you give a bit more information. What type of laptop do you have? Do the laptop restart after a while or do it just hang on a black screen. By the sounds of it graphics card if it does not restart. If you have an XPS type gaming laptop it that has an NVidia graphics card then this could be broken. On boot up the laptop uses the onboard graphics card and then changes to the "external" card. I have seen this issue with previous laptops and the Dell XPS 1330 is known to have an issue with the graphics card. If its still in warrenty get onto Dell. There support are really good, well for businesses they are good. Please could you provide some more information on the issue.
Thanks
Chris

Its So Easy · 23-12-2008 10:08am

Its a dell inspiron 1525 and I've only have it five days so surely it shouldnt have failed already. And when I had to shut it down it brings the safe mode screen so the lcd cant be broken IMO. And the screensaver appears on the screen after a few minutes without touching the mouse.

mick84 · 23-12-2008 10:45am

You mentioned you did a restore , what could of happened was that the NTFS file system never installed correctly this could cause the O/S not to load.
Try doing a chkdsk /r
http://support.microsoft.com/kb/315265

or

You said that this is a new laptop and you did a restore correct ?
If this is the case did the laptop come with Vista and did you downgraded it to XP Pro ? Let me know , as Dell have a policy on this that stops downgrading pc's to xp from vista. PM me if this is the case and ill tell you how to resolve this.

or

Worst case scenario one of the disks in the hard disk is damaged or the graphics card is damaged. To test this do have a look at a running a dell diagnostic's.
http://www.cs.utexas.edu/users/deke/laptopsupport/manuals/d600/diag.htm

Overheal · 23-12-2008 7:05pm

You've had it 5 days - **** that. Just send it back for repairs. Or if you have the service plan for it, they can arrange to have a technician call out to you for no charge.

JIZZLORD · 26-12-2008 11:41am

now that we're on screens, my laptops screen died last night. how much would a replacement set me back?

Overheal · 26-12-2008 12:28pm

if it died, thats likely the inverter, not the screen. its a much simpler replacement job iirc and should run you somewhere wildly within the 50-100 euro band.

JIZZLORD · 26-12-2008 6:08pm

it looks like it died a horrible death tbh. the lcd looks f*cked up altogether. would it be just as simple as ordering a new 15.4" lcd online and sticking it in?

Overheal · 26-12-2008 7:56pm

its cracked, bleeding ink? x_x

yeah you can order such things online. i dont know about availability in ireland though which might be your achilles heel. I used lcdsuper.com when mine cracked -$190 with shipping. Beats the hell out of that $600 maintenance fee your laptop manufacturer will charge you.

JIZZLORD · 26-12-2008 9:26pm

thanks for the link, unfortunatly i've already ordered a screen and all associated bits and pieces from getpartsonline.com. used them for a charger and was happy with their service.

i'd love to know what happened to my laptop. when i woke up this morning it was lying face down with a cracked screen.

that laptop had months to retirement too, and i can afford a new screen but not a new laptop

Blank screen when I turned on my laptop

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