I just want to say that...

Gyalist

There are few things in life as pleasurable as telling a particularly obnoxious customer to p*ss off and to stop annoying you. Even in these recessionary times some customers are just not worth the aggravation.

tony1kenobi

......did you though?

Gyalist

I certainly did and it felt very good.

biko

OP, report to the managers office...

Gyalist

biko wrote: »

OP, report to the managers office...

Thankfully, I'm my own boss and the only person I'm accountable to is myself. The staff member who originally took the brunt of the abuse was delighted too.

tony1kenobi

Gyalist wrote: »

Thankfully, I'm my own boss and the only person I'm accountable to is myself. The staff member who originally took the brunt of the abuse was delighted too.

Can you go into detail. I love tales where self righteous consumers realize their place in the food chain.

shellyboo

Oh, I do love those rare occurences.

Was there one of those gorgeous "I want to speak to the manager"..."I am the manager" moments? They're the best.

Gyalist

shellyboo wrote: »

Oh, I do love those rare occurences.

Was there one of those gorgeous "I want to speak to the manager"..."I am the manager" moments? They're the best.

Even better. She thought that I was the security guard.

neacy69

more details please!!

Gyalist

tony1kenobi wrote: »

Can you go into detail. I love tales where self righteous consumers realize their place in the food chain.

Two Thursdays ago a customer bought a top which she returned the following Saturday looking for a refund on the grounds "that she didn't quite like it when she tried it on at home." Normally, I'm quite relaxed about these things even though a customer isn't strictly allowed a refund on those grounds. I do it for the goodwill and the fact that a dissatisfied customer would probably tell all their friends... Anyway, on this occasion inside the neck of the top was covered in a thick brown gunk (looked like a combination of fake tan and makeup) and it reeked of deodorant and perfume yet the customer was insistent that she hadn't worn it. This went on for a while and some tears were shed but the manager still refused the refund.

I wasn't around last week but last Monday the customer's mother came in looking for a refund and she too was refused. She came back again during the busiest time in the shop last Saturday and created a racket (probably hoping that she'd embarass the manager into giving her the refund) but was again refused.

The manager was telling me about the incident this morning and no sooner had she finished than the mother arrived. I allowed the manager to deal with her but in the end the situation looked like it was going to get out of hand so I stepped in. She harangued me for a minute and told me that her sister was a solicitor and that she was going to take it further. Upon which I handed her my card. She then flipped completely so I had to tell her where to go. I reckon her daughter wasn't going to remain a customer any longer so there was no need for me to hold back as I had nothing to gain.

It sure felt good though.

ejmaztec

I think I can smell petrol. :eek:

calex71

thanks for that OP gave me a good chuckle