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Returning to Thomann?

  • 07-12-2008 1:42pm
    #1
    TelePaul
    Registered Users, Registered Users 2 Posts: 4,093 ✭✭✭


    Anyone had to do this? What's the procedure?


Comments

  • #2
    if6was9
    Registered Users, Registered Users 2 Posts: 180 ✭✭if6was9


    yeah I simply mailed the department with my order and personal info, stated what the problem was, a few emails later they had arranged for a courer back to germany that they paid for. It was very easy,


  • #3
    TelePaul
    Registered Users, Registered Users 2 Posts: 4,093 ✭✭✭TelePaul


    if6was9 wrote: »
    yeah I simply mailed the department with my order and personal info, stated what the problem was, a few emails later they had arranged for a courer back to germany that they paid for. It was very easy,

    Thanks man, have e-mailed them now. Was wondering, how long did it take for them to replace/repair and return the item?


  • #4
    if6was9
    Registered Users, Registered Users 2 Posts: 180 ✭✭if6was9


    I was doing the emailing for my sister, but in the end since I wasn't there to hand it to them she didn't bother and paid someone local to fix it so I can't answer how long it took! sorry


  • #5
    Seziertisch
    Registered Users, Registered Users 2 Posts: 1,180 ✭✭✭Seziertisch


    You should have gotten a return slip with the delivery (a yellow sheet of paper if I remember correctly). Should give you all the details.


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