Ryanair - Not refunding passenger fees?

Loco

Booked a flight for my girlfiend, but she doesn't need the below passenger fees. Tried calling Ryanair to cancel them and refund to credit card but they won't. Any idea how they can legally keep this?!

********20.00 EUR Passenger Fee: BAG

********10.00 EUR Passenger Fee: Airport Check in

robinph

You can get the "taxes" charged by the airport refunded as if you don't fly then Ryanair don't have to pay the airport, although the admin charge for the claim back is about the same as the airport charges themselves so it's pretty pointless to do.

Those charges that your looking to claim back though are just between you and Ryanair and are basically just part of the regular ticket price so why should they give you them back because you've since changed your mind?

you accepted the charges when you gave your cc number, and you accepted the t's & c's that state no refunds will be given.

Loco

robinph wrote: »

You can get the "taxes" charged by the airport refunded as if you don't fly then Ryanair don't have to pay the airport, although the admin charge for the claim back is about the same as the airport charges themselves so it's pretty pointless to do.

Those charges that your looking to claim back though are just between you and Ryanair and are basically just part of the regular ticket price so why should they give you them back because you've since changed your mind?

Because she won't be checking in at the airport, and won't be bringing a bag. How can they charge for this service if we don't want it? Changed my mind on what? She is still flying...?

Loco

Loco wrote: »

Because she won't be checking in at the airport, and won't be bringing a bag. How can they charge for this service if we don't want it? Changed my mind on what? She is still flying...?

you don't have to pay for these things, you can choose to select online checkin and no bags, but you didn't. You should have checked your booking before confirming. It's your mistake so you aren't entitled to any refund.

Loco

bet they make half their profit from this policy!

Loco

Loco wrote: »

bet they make half their profit from this policy!

It's hardly their fault if people don't check how much they're being charged for before confirming they accept.

P. Breathnach

Deleted User wrote: »

It's hardly their fault if people don't check how much they're being charged for before confirming they accept.

I disagree. It's an intentional ambush on the unwary and inexperienced.

It might be legal, but it's sharp practice.

P. Breathnach

P. Breathnach wrote: »

I disagree. It's an intentional ambush on the unwary and inexperienced.

It might be legal, but it's sharp practice.

so you think it's their fault that the OP was told exactly how much he was going to be charged - €30 more than he expected, and he accepted anyway. Yeh, it's definitely their fault. It's your responsibility to check your booking and to accept the payment being charged. Noone elses. I know it's difficult not to feel hard done by, but again, it's the customers responsibility, otherwise people wouldn't bother being thorough and they'd be ringing for refunds because of their own mistakes all the time.

ncmc

What really bugs me about Ryanairs fees is that if you a couple flying together and you want to check one bag, you can't chose online check in for the second person, you both have to pay for airport check in even though the person without the bag could very easily check in online. That's blatant money grabbing IMO.

ncmc

ncmc wrote: »

What really bugs me about Ryanairs fees is that if you a couple flying together and you want to check one bag, you can't chose online check in for the second person, you both have to pay for airport check in even though the person without the bag could very easily check in online. That's blatant money grabbing IMO.

yeh that's quite annoying - HOWEVER - you could do 2 separate bookings. Wouldn't make a difference price wise.

ViDuchie

I think W... has a point with this because it is Buyer beware. But have no doubt Ryanair engineer their website to capture as much revenue as possible. To deny this is to list yourself in the dictionary under D for Dumb. So a little sympathy for those who get caught out as not everyone is as Ryanair Savvy as you whoops...

Caveat emptor etc etc etc

yeh, that's fair enough, I just think with a company so well renowned for being a pain in the bum, people should be extra vigilant. And I think this applies to all online payments, you need to check what you're being charged for before you agree to it as trying to rectify a problem afterwards causes major hassle.

robinph

Loco wrote: »

Because she won't be checking in at the airport, and won't be bringing a bag. How can they charge for this service if we don't want it? Changed my mind on what? She is still flying...?

They can justify charging for it because you selected those options during booking and accepted their terms about not being able to cancel and claim back on those charges.

The only reasonable claim at Ryanair stealing your money is in the event of you not flying. They will still keep the ticket price and checking charges, but you are entitled to get back the money that Ryanair would have paid to the airport if you had flown. Good luck with actually getting that money back though, I've personally never bothered despite reguarly booking flight that I never actually take with them.

mikedragon32

Loco wrote: »

Because she won't be checking in at the airport, and won't be bringing a bag. How can they charge for this service if we don't want it? Changed my mind on what? She is still flying...?

She will be checking in at the airport.

If you opted to check in at the desk, you can't use the online service.

Ponster

Deleted User wrote: »

yeh that's quite annoying - HOWEVER - you could do 2 separate bookings. Wouldn't make a difference price wise.

Hmmm...wouldn't 2 separate bookings mean 2 separate credit card fees ?

Dodge

Ponster wrote: »

Hmmm...wouldn't 2 separate bookings mean 2 separate credit card fees ?

Ryanair charge €5 per flight per passenger regardless of whether they're booked independently or 6/7 flights for 5 people at a time

Others charge per transaction

Dodge

Dodge wrote: »

Ryanair charge €5 per flight per passenger regardless of whether they're booked independently or 6/7 flights for 5 people at a time

Others charge per transaction

what he said. 5 squids per passenger per leg of trip - regardless of how many people are on booking. So to avoid having to check two people in at airport - would be best to make two separate bookings.

northsidedave

hi does anyone know if i can travel on ryanair with only a driving licence(between ireland and england)???thanks

northsidedave

northsidedave wrote: »

hi does anyone know if i can travel on ryanair with only a driving licence(between ireland and england)???thanks

you can (as long as you're british or irish) but only if you choose airport check in. You have to have a passport to do online check in.

bucks73

Yes you can. Drivers licence or passport will suffice.

Blackjack

northsidedave wrote: »

hi does anyone know if i can travel on ryanair with only a driving licence(between ireland and england)???thanks

They will accept a Passport only.

Blackjack

Deleted User wrote: »

you can (as long as you're british or irish) but only if you choose airport check in. You have to have a passport to do online check in.

They check for passports at the gate.

Blackjack

Blackjack wrote: »

They check for passports at the gate.

No - you can check in with a drivers licence. They check for ID at the gate.

From their website

For British and Irish citizens who are travelling on flights to/from the United Kingdom, to/from the Republic of Ireland (Common Travel Area), a valid driving licence with photo is acceptable photo ID.

northsidedave

so basically if i go and book a ticket i am wasting my time???im in lodon and want to fly back to dublin without paying mad money with aerlingus

Benedict XVI

northsidedave wrote: »

hi does anyone know if i can travel on ryanair with only a driving licence(between ireland and england)???thanks

its all on their website, go read it

northsidedave

northsidedave wrote: »

so basically if i go and book a ticket i am wasting my time???im in lodon and want to fly back to dublin without paying mad money with aerlingus

no - you're not wasting your time at all. Just make very sure that you choose "airport checkin" when booking the flights. It will cost you extra for this privilege. Go to the FAQ's on the site to confirm this.

Blackjack

Deleted User wrote: »

No - you can check in with a drivers licence. They check for ID at the gate.

From their website

For British and Irish citizens who are travelling on flights to/from the United Kingdom, to/from the Republic of Ireland (Common Travel Area), a valid driving licence with photo is acceptable photo ID.

Well I've travelled from the UK to Ireland via Aer Lingus with my bus ticket ID and it worked but I do know people who refused the use of a Drivers Licence as ID by Ryanair.

I stand corrected if this has changed.

Benedict XVI

Blackjack wrote: »

Well I've travelled from the UK to Ireland via Aer Lingus with my bus ticket ID and it worked but I do know people who refused the use of a Drivers Licence as ID by Ryanair.

I stand corrected if this has changed.

A Drivers License has always been valid if using airport checkin http://www.ryanair.com/site/EN/faqs.php?sect=pid&quest=photoid

Blackjack

Blackjack wrote: »

Well I've travelled from the UK to Ireland via Aer Lingus with my bus ticket ID and it worked but I do know people who refused the use of a Drivers Licence as ID by Ryanair.

I stand corrected if this has changed.

I wonder if they tried checking in with an online boarding pass? if so then that would explain it - although it's still silly that you can't use it online?

All of my sales guys used to travel to UK every week with their drivers licences without any hassle. Could be a Ryanair staff problem too, I was coming back from Paris on Saturday with my husband, his passport name is Pól but his birth cert name of Paul is also listed on the passport, this caused major problems as the girl had no clue what to do she nearly wasn't letting him on the flight, she got a manager who told her she was being stupid basically. They don't all seem to know the rules.

northsidedave

cheers lads i'll chance it

robinph

The reason for only being able to use a passport when using the online checkin is becasue for travel between the UK and Ireland (but only for citizens of either country) no ID is needed at all. However, it is Ryanairs responsibility to ensure that only the people that are supposed to be able to make use of that agreement do. The only way they can do that is by checking you personally at the checkin desk and it's a combination of that and the fact you need some kind of photo ID for entry airside in an airport that it has to be done by a real person.

Blackjack

this was probably prior to their online check in, but the Customs and Immigration rules have not changed.

Good to see they are now making some sense with their policy.