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Problem uninstalling iTunes

  • 12-11-2008 8:12pm
    #1
    Richard
    Registered Users, Registered Users 2 Posts: 2,439 ✭✭✭


    Hi Folks,

    Hope you can help.

    I'm running Windows XP SP3 on a Mac Mini. I had a problem with iTunes in that I couldn't install the latest version using Apple Software Update. Apple Software Update reported:

    "The feature you are trying to use is on a network resource that is unavailable"

    "Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"

    The path was C:\Documents and Settings\<user>\Local Settings\Application Data\Apple\Apple Software Update\

    iTunes.msi was in that folder, but the installer doesn't seem to recognise. I tried to uninstall iTunes using Add/Remove programs, but that failed with the same error, so I tried to uninstall iTunes manually by deleting the files and deleting references to it in the Uninstall part of the registry which Add/Remove programs uses.

    Now I am left with iTunes still in Add/Remove Programs, except that there are no longer any Change or Remove buttons there. I can't find any references to iTunes in the Unistall section of the registry so I don't know how it still says it in Add/Remove Programs.

    Installing iTunes from scratch using the download from apple.com still fails with the same error as before.

    Any thoughts? Any help most appreciated.


Comments

  • #2
    Feelgood
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭Feelgood


    Theres a way to clear the windows installer cache, it may help. >>>>

    http://support.microsoft.com/kb/290301

    Try and then try to install itunes again, I would actually download a fresh version of itunes from the Apple website again too just in case the .msi is fooked.


  • #3
    Richard
    Registered Users, Registered Users 2 Posts: 2,439 ✭✭✭Richard


    Feelgood wrote: »
    Theres a way to clear the windows installer cache, it may help. >>>>

    http://support.microsoft.com/kb/290301

    Try and then try to install itunes again, I would actually download a fresh version of itunes from the Apple website again too just in case the .msi is fooked.

    Thanks for the reply. I tried this and iTunes was still listed in Add Rem Prog. I tried with iTunes again and it still gave the same error.

    Hmm...


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