Mobile phone bill....whats going on.

not yet

Have a job phone at the moment, got a call from my boss that the bill for oct is 1000 euro.....

On average its 60-80 euro. o2 tell me that 100mb was downloaded in oct.

My question is, is it possible to clone a chip etc....

I was on google and you tube on and off for 10 min here or there and friends say its only buttons to use these, o2 say its impossible to use that amount of mb unless you have a i phone or blackberry etc.

Please move if in the wrong place.

Cookie_Monster

not yet wrote: »

100mb was downloaded in oct.

, o2 say its impossible to use that amount of mb unless you have a i phone or blackberry etc.

Sounds like they've made a mistake then...

not yet

Fcuking hope so or my boss will strangle me.

seamus

Do you have an iPhone or blackberry? If you're popping in and out of youtube I can see 100MB totting up quite quickly over the course of a month.

O2 should be able to provide a list of the dates and amounts of the downloads.

not yet

02 are insisting the data was downloaded from the chip, but do say its a huge amount of mb which would equal movies,games and huge file etc.

Ste.phen

100mb is really NOT a lot of data, but it sure costs a lot if you don't have an appropriate plan.
An average youtube video would be about 4mb i think.

It's fairly likely that you did indeed run up the bill, maybe O2 will waive the higher bill as it's the first month it's been like that, but good luck asking for it!

not yet

**** it sound like its possible then, and there's me thinking goggle or you tube were only buttons.

neacy69

Its not possible to clone a chip.

Sounds possibly like a billing error but possibly not. What type of phone do you have? Check the call details for when they say you used the data and see if this corresponds with you accessing youtube and the like?

not yet

Sony ericsson k800i.

Didn't realise you tube used so much mb. but said this to the girl in 02 and she said it sound very unlikey just using you tube.

CreepingDeath

not yet wrote: »

Have a job phone at the moment, got a call from my boss that the bill for oct is 1000 euro.....

On average its 60-80 euro. o2 tell me that 100mb was downloaded in oct.

My question is, is it possible to clone a chip etc....

Do you constantly have bluetooth enabled ?
Maybe someone on a bus/train/neighbour is accidently/intentionally connecting to it somehow ?

Gummy Panda

not yet wrote: »

**** it sound like its possible then, and there's me thinking goggle or you tube were only buttons.

its 1c per kb (without data add-on) so thats 10 euro per meg. so 1000euro for 100megs seems right.

not yet

Looks like I'm in the sh*t then...cheers lads.

BaconZombie

Youtube & 3G can use up 100Mb of data very fast, also remember is 100Mb from both uploads and downloads
Your bill should list all data calls detailing the date/time and rate of data used.

MagicMarker

not yet wrote: »

**** it sound like its possible then, and there's me thinking goggle or you tube were only buttons.

aidan_walsh

Gummy Panda wrote: »

its 1c per kb (without data add-on) so thats 10 euro per meg. so 1000euro for 100megs seems right.

Recently changed, btw, to a more convoluted 1c/Kb up to 99c, then free for 50MB, then 0.5c/Kb.

aidan_walsh

CreepingDeath wrote: »

Do you constantly have bluetooth enabled ?
Maybe someone on a bus/train/neighbour is accidently/intentionally connecting to it somehow ?

The k800i is certainly capable of being used as a Bluetooth modem, so this may be a possibility.

Dave!

Can you not ask for an itemised bill and see if it matches your usage?

Gummy Panda

aidan_walsh wrote: »

Recently changed, btw, to a more convoluted 1c/Kb up to 99c, then free for 50MB, then 0.5c/Kb.

Thats prepay. Unless you have a data add-on on postpay it reverts to the base cost of 1c per kb.

not yet

Went over some of it with a 02 rep. she said there a patterns to the useage. seems to be all in 10mb blocks, I can't fu*king believe you tube uses that amount of mb.

seamus

What kind of patterns? Is it all at particular times of the day? Such as when you're on the way into work?

conZ

This happened me, i'll point you in the direction of a reply I put up here a while back...
http://www.boards.ie/vbulletin/showthread.php?t=2055263954 Reply #8.

This happened me recently. Recieved a bill for over €1100 from O2. I am quite a large customer though.

I, firstly, composed myself. Then I wrote down a list of things I was going to say to the Customer Service rep, notably :

I was misguided when purchasing the phone, wasn't told about data pricing tarriffs, wasn't told about price or options when I was setting up GPRS or whatever it's called. Basically implied that it was their fault for not pointing me towards the data pricing plans and was left on the ****ty overpriced per mb tarriff even though it was implied when purchasing the phone and setting up the GPRS over the phone with O2 that I would be quite a large user of mobile internet. Then I told them to sort it out, or else my custom would be taken elsewhere.

So I rang up, ranted away for about 2 minutes. The customer service girl was quite sympathetic, noted my points and told me her manager/supervisor would look at my bill and get back to me. This was 5pm.

Her manager rang me back at 7pm, but I missed the call and she left quite a sympathetic message on my phone and told me to ring whenever I got the chance and ask to be put through to a Supervisor.

The following day, I rang again. Got speaking to a different supervisor. She looked at my file and told me I could be put on a data pricing tarriff and it would be applied to my last bill (reducing the bill to €414 (for 2 months)). My bill was updated by the time I got home to €414 (online).
I was put on the monthly rate of €20 for up to, I dunno, maybe 25mb or so per month.

Generally though, my bill would be €250 or so.

Quazzie

I have an iPhone and usually use about 700-800mb a month so it is very easy to run up a bill of that size, in particular if the OP was using regular full net google rather than resized mobile google.

Nehaxak

Got billed recently for 45 Euro for sending a single email while I was away in Geneva working.
Took issue with it with O2 and done a bit of investigation myself, luckily enough having access to the server side of my email account and thankfully also BCC'ing all emails to myself let me find out that the fking 3G provider I was using in Geneva (Sunrise 3g) had made the email which was initially 7Kb, rise in size to over 3Mb !
They did this by copy/pasting the actual contents of the email multiple (hundreds) of times, so that one small email drove itself up in size. Whether they did this intentionally or by accident I couldn't care less and there was no way in hell I was paying 45 Euro for sending a single email.

After O2 investigated then came back to me eventually and said it wasn't their fault, I cancelled my direct debit to them with AIB and told them to shove their iphone and service. They agreed to refund me the cost of the email (which again was not a cost incurred by me) and all is sweet again.

Complain dude, complain complain complain !

O2 are fine if you have an actual data plan but if you don't, or if you are roaming at all, be prepared to pay massive costs. I wouldn't ever even bother data roaming with O2 ever again. In fact, thankfully I was using wireless mostly in Geneva and didn't even incurr much of a cost in regards calls as I was using my blueface.ie home VOIP phone on the wireless on the iphone instead, which worked perfectly fine.

dilallio

Youtube is the likely culprit.

Warning from 1st page from Youtube for Mobiles (m.youtube.com)

---

Information:


YouTube Mobile is a data intensive application. We highly recommend that you upgrade to an unlimited data plan with your mobile service provider to avoid additional charges.

---

I would imagine that the regular youtube site is even more data intensive

Bob the Builder

not yet wrote: »

My question is, is it possible to clone a chip etc....

Each sim card as a unique identity on the network. If you come into the o2 shop where i work, i can give you a new sim card with the same number on it, but this is irreversable and cancels out the old sim card within a few minutes, and is only possible in an o2 dealer store, so ultimately no, you cannot clone a sim card and get away with it.

O2 Customer Care will try to lower your bill as much as they can in line with the offers that were on at that time. The CC at o2 can backdate an offer to your account to reduce your bill, but they are very rarely ever able to reduce your bill without seeking permission of head of customer care, so it'll be tough, but they will lower it for you somehow.

Yes, Youtube is a data intensive service, and it is quite easy to clock up 100mb in data, especially when the videos are viewed in the high quality version.

Overheal

doesnt it just reek of extortion though? these phone providers are getting away like bandits with this ****.

oeb

Overheal wrote: »

doesnt it just reek of extortion though? these phone providers are getting away like bandits with this ****.

They are out to get you!

Or else it's mentioned in your service agreement, and again on the youtube site.

cormie

You weren't up north or anything? €8 per mb :eek:

I've a K800i, you can't watch youtube vids on it, can you? OR were you connecting it to a laptop?

flyingdagger

OP something similar happened to me about 2 years back,using my nokia as a modem.Went to make a call one evening and a blocked message popped up.Called customer care who told me i might want to sit down as my current balance was €2200 (for 2 weeks usage,just checking emails,youtube etc) :eek:

Same as Conz, when i purchased the phone none of the tarriffs were explained nor was i given any info.I tried to explain that if i had known it was that expensive to use there is no way i would have used it and ran up a bill for that amount. Customer care were really unhelpful and basically told me tough s***, you've used it,you have to pay it.I had to pay €500 upfront straight away to 02 to unlock my phone so i could use it again.And then paid the balance in chunks.

Needless to say i'm no longer with 02.

Kinda scary how quickly you can run up a huge bill on very little

Gummy Panda

flyingdagger wrote: »

OP something similar happened to me about 2 years back,using my nokia as a modem.Went to make a call one evening and a blocked message popped up.Called customer care who told me i might want to sit down as my current balance was €2200 (for 2 weeks usage,just checking emails,youtube etc) :eek:

Same as Conz, when i purchased the phone none of the tarriffs were explained nor was i given any info.I tried to explain that if i had known it was that expensive to use there is no way i would have used it and ran up a bill for that amount. Customer care were really unhelpful and basically told me tough s***, you've used it,you have to pay it.I had to pay €500 upfront straight away to 02 to unlock my phone so i could use it again.And then paid the balance in chunks.

so you signed a contract with a network without checking the details of the tarrif and just assumed a price for data?

conZ

Well, my claim was that I was never told about the Data packages.

And it worked.

Gummy Panda

Actually this thread might be better in mobile forum.

Few lads there work for the networks. Not sure if they're store or head office level. Might be able to help the OP out.

nogoodnamesleft

nevf wrote: »

Each sim card as a unique identity on the network. If you come into the o2 shop where i work, i can give you a new sim card with the same number on it, but this is irreversable and cancels out the old sim card within a few minutes, and is only possible in an o2 dealer store, so ultimately no, you cannot clone a sim card and get away with it.

O2 Customer Care will try to lower your bill as much as they can in line with the offers that were on at that time. The CC at o2 can backdate an offer to your account to reduce your bill, but they are very rarely ever able to reduce your bill without seeking permission of head of customer care, so it'll be tough, but they will lower it for you somehow.

Yes, Youtube is a data intensive service, and it is quite easy to clock up 100mb in data, especially when the videos are viewed in the high quality version.

The SIM has a number called the IMSI (international Mobile Subscriber Identity) and it is possible to clone someones subscriber profile using this number. Mobile Operators dont release this info to any customers for that very reason. Very hard to do though as they would need specialist telecoms knowledge,have some way to monitor the traffic on the Abis link (Network Providers Antenna to Phone) as well as the ciphering security encoding. I know of one county it occured in (not ireland) in the last year or so.

Guy:Incognito

flyingdagger wrote: »

OP something similar happened to me about 2 years back,using my nokia as a modem.Went to make a call one evening and a blocked message popped up.Called customer care who told me i might want to sit down as my current balance was €2200 (for 2 weeks usage,just checking emails,youtube etc) :eek:

Same as Conz, when i purchased the phone none of the tarriffs were explained nor was i given any info.I tried to explain that if i had known it was that expensive to use there is no way i would have used it and ran up a bill for that amount. Customer care were really unhelpful and basically told me tough s***, you've used it,you have to pay it.I had to pay €500 upfront straight away to 02 to unlock my phone so i could use it again.And then paid the balance in chunks.

Needless to say i'm no longer with 02.

Kinda scary how quickly you can run up a huge bill on very little

Ho wmany other thigns have you blindly signed up for without asking prices?

Theres only 1 person at fault for things like that: You.

Danbo!

This has come up loads of times in the consumer issues forum and the Mobiles and PDA forum.

Sorry OP, but you should really have checked, mobile data costs a lot unless you purchase a data add-on. These figures arent up to date, but as an example-

500Mb addon with vodafone= €9.99 a month
or, with no data add on, 1c per kb.
500Mb= 500,000Kb= 500,000c= €5,000 without a data addon. Its no scam, the prices are available to you if you want them.

Would you go into a petrol station and pump 60 litres of fuel into your car without checking the price? No.

flyingdagger

Stekelly wrote: »

Ho wmany other thigns have you blindly signed up for without asking prices?

Theres only 1 person at fault for things like that: You.

Get off your high horse. I didn't 'blindly' sign up, i got call and text cost info clearly explained to me at the point of purchase but was not provided with the internet data costs. I was in a similar situation to the OP in which i didn't realise just how expensive mobile data would be. I'm aware i'm at fault but i paid the bill and am merely stating my experience. I'm reiterating how easy it is to run up an insanely expensive bill for very little.

Danbo!

Stekelly wrote: »

Theres only 1 person at fault for things like that: You.

flyingdagger wrote: »

I'm aware i'm at fault

Sorted lads. Can't we all just get along?

Guy:Incognito

flyingdagger wrote: »

Get off your high horse. I didn't 'blindly' sign up, i got call and text cost info clearly explained to me at the point of purchase but was not provided with the internet data costs. I was in a similar situation to the OP in which i didn't realise just how expensive mobile data would be. I'm aware i'm at fault but i paid the bill and am merely stating my experience. I'm reiterating how easy it is to run up an insanely expensive bill for very little.

I'm not on any high horse. I also have never ended up with a massive phone bill because I dont blindly enter into things.

So you knew they didnt explain the tariffs to you, then you knew you were using the internet , but at no point decided to check what it cost.

Why didnt you ask if they didnt tell you?

Maybe you should let your mother handle any legal documents for you in future.

krudler

noblestee wrote: »

This has come up loads of times in the consumer issues forum and the Mobiles and PDA forum.

Sorry OP, but you should really have checked, mobile data costs a lot unless you purchase a data add-on. These figures arent up to date, but as an example-

500Mb addon with vodafone= €9.99 a month
or, with no data add on, 1c per kb.
500Mb= 500,000Kb= 500,000c= €5,000 without a data addon. Its no scam, the prices are available to you if you want them.

Would you go into a petrol station and pump 60 litres of fuel into your car without checking the price? No.

It absolutely baffles me how people assume its the phone companies fault for not telling them the charges in the first place, if you want to know, ask, or go on the website, i had a woman run up roaring at me once that her bill was over 500 quid for ringing South Africa, as nobody told her how much it was when she bought the phone, I asked if she asked the shop assistant or made it clear she'd be making international calls and said no, so i said are we to expect all our customers are going to be ringing foreign countries and tell them charges for something they may not use and wont remember just in case?

if you're not sure of a charge, check, if you use it and are liable for it, tough ****

not yet

not yet wrote: »

Went over some of it with a 02 rep. she said there a patterns to the useage. seems to be all in 10mb blocks, I can't fu*king believe you tube uses that amount of mb.

why? a song is 4mb. a song plus video will be at least that..

P.C.

aidan_walsh wrote: »

Recently changed, btw, to a more convoluted 1c/Kb up to 99c, then free for 50MB, then 0.5c/Kb.

Thats for pre pay. You pay 99c per day.

On Bill pay, it is very expensive to dowload data.

About two weeks ago, I saw that I had Google maps on my phone, so thought I would check it out. Cost me €2.00 just to open the application, and look at it for about a minute. :eek:

robinph

Didn't realise that you HAD to have an iPhone to be able to use that much data?

I managed to get through only 800M in the last two weeks before I got my last bill through and I only have a mere Nokia. I'm going to see if I can manage to clock up 1.5G this month, and hopefully a big chunk of that will be whilst roaming as well. Hope I don't get too much of a shock when my bill comes through saying 20 on it.

Boskowski

Gummy Panda wrote: »

its 1c per kb (without data add-on) so thats 10 euro per meg. so 1000euro for 100megs seems right.

****. me. they're taking the piss right?