Toshiba Laptop Wi-Fi Problem

niginator

OK Here is the problem , My Brother bought himself a Laptop today the model is Toshiba L300 11v.
The Problem is that he tries to setup a wireless network for it tells him this laptop does not have a network adapter installed .... Is This a hardware or driver related-software probelm??

Any help appreciated??
Thanks in advance

encryptix

it could be software related. if its running windows (xp anyway) check in the device manager for anything with a yellow question mark beside it. if there is something there then it means that the component hasnt been installed. [ Start -> Run -> devmgmt.msc -> OK ] or [ 1. Right-click My Computer then select Properties 2. Select the Hardware tab 3. Click the Device Manager button]

niginator

Its vista I'll get him to try this in a second ,anyway, thanks for the help!

niginator

Theres an unknown device with a yellow exclamation mark it says drivers are not installed and then we searched but nothing came up so we are kinda stuck.....
any other ideas?

encryptix

try finding drivers for the adapter and then install them. if you got a cd with the laptop they could be on that or try searching the net on a different computer. im not really sure what to do so i think you should wait for someone else to come along with advice

niginator

Yeh thanks anyway lets hope we find em'!

encryptix

niginator wrote: »

Yeh thanks anyway lets hope we find em'!

ive decided to try one more time! try installing this (try check if its the right card first) http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2753 edit : nevermind (try below)

AlmightyCushion

niginator wrote: »

Theres an unknown device with a yellow exclamation mark it says drivers are not installed and then we searched but nothing came up so we are kinda stuck.....
any other ideas?

When searching it should give you the option to select a folder. Tell it to search c:\toshiba\drivers (at least I think that's what it is, it might be just c:\toshiba) leave it for a while (it could take a few minutes) and it should find the driver and install it.

TestTransmission

If your mate only got the laptop today,I would suggest just doing a complete recovery...no point in beating around the bush.

if it doesnt work after that,you got a hardware issue.

niginator

I'll try again tommorrow he's gone to bed now ....... Thanks for all the help again:cool:

Fuzzy Clam

niginator wrote: »

OK Here is the problem , My Brother bought himself a Laptop today the model is Toshiba L300 11v.
The Problem is that he tries to setup a wireless network for it tells him this laptop does not have a network adapter installed .... Is This a hardware or driver related-software probelm??

Any help appreciated??
Thanks in advance

Its probably a driver not installed. The driver may not be o present on the computer at all. Some Toshibas are shipped like this.

Connect, if you can, to the net via ethernet. Does the message ask to search for a driver? If it does, then let it search the net for the driver. If not, check in device manager - network adaptors. It will a "unknown device" (or something like that) and re-install driver. Let it search the net.

I had to sort out a brand new Toshiba with the same problem tonight. It found the driver in a couple of minutes on the net.

niginator

Ok my brother got it sorted out by giving Pc world tech support a call, probably should have done so in the first place without hassling all of you:rolleyes:
It was as you all expected a problem with the drivers.
Thanks to all who contributed.

AlmightyCushion

niginator wrote: »

Ok my brother got it sorted out by giving Pc world tech support a call, probably should have done so in the first place without hassling all of you:rolleyes:

Meh, 'tis no hassle. Glad you got it sorted.

haddock22

ive just bought this toshiba today from currys with exactly the same problem.Why are they allowed to be shipped out like this as its just so frustrating particularly if you dont know what to do.perhaps its to gain money for help lines?