Eircom 1mb Problem

Hannibal Lecter

ok guys i have a problem i am paying for 1mb broadband and i am getting these speeds

Downloadspeed= 175kbps
Uploadspeed = 79kbps
and ping = 397ms

yes i am going to get another broadband company as im sick of EIRCOM as they are terrible and ignorant when phoned.

what good companies are there out there reliable ones

i live in the arse end of no where so its hard for me to get anything.

i play counter strike source and cant continue to do so untill i get another broadband or Eircom fixs there little problem (big problem)

PogMoThoin

Log in2 your router and check the line stats and post them here. Where exactly are You and how far are You from Your exchange?

You do know that Eircom own the phone lines and that if You change to another provider for Dsl that You'll still have to wait for Eircon to fix the problem? Other Dsl providers like BT, Perlico, Vodafone, Digiweb just resell Eircon, (there are exceptions to this in LLU area's but your exchange name is needed to determine if LLU is available)

steamjetjoe

PogMoThoin wrote: »

Log in2 your router and check the line stats and post them here. Where exactly are You and how far are You from Your exchange?

You do know that Eircom own the phone lines and that if You change to another provider for Dsl that You'll still have to wait for Eircon to fix the problem? Other Dsl providers like BT, Perlico, Vodafone, Digiweb just resell Eircon, (there are exceptions to this in LLU area's but your exchange name is needed to determine if LLU is available)

Sorry for hijacking this thread but I have the same prob for the last 3 days.
I have 3mb BB but im only getting D/L 142kps U/L 172kps Ping 382.

What line stats would you need from the router page ??????

PogMoThoin

Log in2 your router on 192.168.1.254, click to enter expert mode-> statistics-> dsl, paste results here or use this dsl checker to check the status of your line.

Troubleshooter here

steamjetjoe

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 18.50 15.00
Line Attenuation (dB) 15.00 7.50
CRC Errors 0 1


Is this what you needed ?????????

Jonathan

steamjetjoe wrote: »

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 18.50 15.00
Line Attenuation (dB) 15.00 7.50
CRC Errors 0 1


Is this what you needed ?????????

Your modem is synced up with the exchange correctly.

Try downloading this file and see what speed it averages out at.

PogMoThoin

Nothing wrong with your line, maybe its an Eircom problem

steamjetjoe

It wouls take 11 hours & 9 mis to download that file.

Averaged out at 18.9KB/sec

Its been like this for the last 3 days.

PogMoThoin

Actually my own connection has been crappy lately, gets very slow in the evenings, like its over-contended, just now i'm only getting this on upto 7.6 Mbit which used never go below 2-3 a few weeks ago.

steamjetjoe

PogMoThoin wrote: »

Actually my own connection has been crappy lately, gets very slow in the evenings, like its over-contended, just now i'm only getting this on upto 7.6 Mbit which used never go below 2-3 a few weeks ago.

I think ill turn the router off now for the night and see what its like in the morning. If its still bad i guess il be ringing Eircom on monday morning. Thanks for the help lads. cheers

andyeire

Just looking on this thread i am in Kinnegad and having exactly the same issues .

It is a 3 mb eircom line so maybe it is an exchange problem

steamjetjoe

andyeire wrote: »

Just looking on this thread i am in Kinnegad and having exactly the same issues .

It is a 3 mb eircom line so maybe it is an exchange problem

kinnegad myself. just turned the router back on, I was off all night. Speed still terrible. Ill ring eircom tomorrow and post info back.

wingnut32

Kinnegad here aswell, my speed is an absolute joke and has been since the upgrade

steamjetjoe

I rang Eircom earlier today and explained the problem. He asked me to do a speed test on www.eircom.net/speedtest which resulted in a d/l speed of 142kbp/s. I asked if any work was been carried out on the local exchange but he said no. He then asked if I would do the speed test again but not with the wireless router, he wanted me to unplug the cable from the wall that goes to the filter that connects to the wireless router and the house phone. So I carried out his instructions to the full and guess what, When I unplugged the cable I lost the phone connection. I hadn't got the patience or heart to ring back. Guess ill be chancing another call again tomorrow, Fingers crossed:(

AlmightyCushion

I'm having the same problems in Sligo. I'm on the 3Mb package but only getting about 500/600Kb on speedtest. Rapidshare gives me about 60KBps download.

andyeire

I have an Imagine 1 mb connection in a business in Kinnegad and a 3 mb connection at home (in Kinnegad aswell )And both have crap speeds at the mo.

I know of a couple of other people around here having the same trouble.

steamjetjoe

OK, Ive just done a speedtest and to my amazement im getting a d/l 2644kb/s
u/l 157kb/s & ping 83ms. Now i have done nothing to fix the prob. Just hope it stays like this. What about the rest of the posters from Kinnegad area.

andyeire

Tried earlier on and got similar results as joe but the ping was 1278ms.

Tried now and am getting about 1600 on speed and 981ms on ping .

How come my ping is so high (is that good or bad) sorry complete novice on this stuff.

I am only about 400 mtrs from exchange my son uses it for xbox and he says its not great for that.

steamjetjoe

No expert myself but as far as I know the lower the ping the better.

steamjetjoe

I spoke too soon speed stats now are

d/l 1395kb/s
u/l 289 kb/s
ping 110ms

:mad::(:eek:mad::mad::mad::mad:

wingnut32

For those in Kinnegad, after 3 weeks of nonstop phone calls to eircom I think Im getting somewhere.

For the first time ever I am getting d/l 5550kps u/l 450 and a ping of 107.

The ping still makes online gaming a bit shhite, will be ringing about this tomorrow.

sz_danii

Ok as i promised i got the list so :

Compare this to the diagnostics page on your router and DIY.

1st one "attenuation" of the line, measures how much the signal has degraded between the exchange and the modem. The lower the dB better.
<20 dB Excellent
20-30dB very good
30dB-40dB good
40dB-50dB not so good
50dB-60dB poor ( intermittent signal sometimes )
> 60dB BAD ( connectivity problems ).

2nd one "noise margin" difference between ADSL signal and background noise. Higher is better.

<6 dB BAD
7dB-10dB not so good ( might be intermittent signal)
11 dB-20dB is good
20 dB-28dB excellent
> 29 dB outstanding

The second one is caused by missing, defective or incorrectly connected splitters/filters, faulty phone equipment, halogen lamps and stereo equipment.

Now please stop bitching that Eircom is not good ,your line is.

MOST OF YOU HAVE PROBLEMS BECOUSE YOUR DON`T USE THE MAIN PHONE SOCKET !!!!!!

andyeire

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 31.00 10.00
Line Attenuation (dB) 21.50 12.00
CRC Errors 0

Are these the stats ?





Thats the kind of figures i am getting from a 3MB line in Kinnegad

The modem is on the main socket it is an old style Netopia router

sz_danii

yes

sz_danii

sz_danii wrote: »

Ok as i promised i got the list so :

Compare this to the diagnostics page on your router and DIY.

What do you make of this, 3MB BT:

sz_danii

the line is not too bad .... call them and see whats going on ? make sure your on LAN not WLAN , no firewalls & messanger & sharing programs and run the test again .... try http://home.eircom.net/speedtest ... good luck !

sz_danii

sz_danii wrote: »

the line is not too bad .... call them and see whats going on ? make sure your on LAN not WLAN , no firewalls & messanger & sharing programs and run the test again .... try http://home.eircom.net/speedtest ... good luck !

According to Eircom there is no fault on the line :rolleyes:, mate of mine up the road his broadband (3MB Eircom) is the same as mine since the upgrades.

I'm connected via LAN, WLAN is disable, only router connected no phone or skybox, router is 5 feet away from main phone faceplate and no programs running. I have tried three other makes of routers and all the same results.

I've been told by an engineer that works for Eircom that the only fix is to get their outdated equipment in the exchange upgraded and their lines and sub exchanges sorted out but thats not likely to happen anytime soon. He also said the answer I will get from Eircom Tech support if I ring will be that all is fine and the slow speed is caused by congestion and that there is nothing they can do :rolleyes:, even an idiot could tell you the right answer.

steamjetjoe

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 15.50 14.00
Line Attenuation (dB) 15.00 7.50
CRC Errors 0 1


So would I be correct in saying that Line Attenuation = 15 is very good but Noise Margin = 7 is bad.

Fair play for info SZ danii

sz_danii

give me your lanline no. on private ... i`ll test your line tomorrow and then i can tell you whats going on there !

sz_danii

sz_danii wrote: »

give me your lanline no. on private ... i`ll test your line tomorrow and then i can tell you whats going on there !

Would you be able to check my line also please ?

AlmightyCushion

I sent eircom an email last night. No abuse just said I was only getting a sixth of the speed I am supposed to be getting and it isn't acceptable. My connection seems to be back to normal now. Happy days!

seanybiker

My internet is fairly slow aswell.


this is what it says in me 192.168.1.254

Speed 1024/128 (kbps)
Line Attenuation 47/31 dB ( dunno what that means. )







Highest I normally get is about 110kbps.

AlmightyCushion

Your speeds look about right for a 1meg connection.

seanybiker

AlmightyCushion wrote: »

Your speeds look about right for a 1meg connection.

Oh right, well thats the end of me going to give out then lol.


holy mother of god why did one of your mates dress up as the joker in a nurses outfit lol.

AlmightyCushion

seanybiker wrote: »

holy mother of god why did one of your mates dress up as the joker in a nurses outfit lol.

Probably to sexually confuse drunken guys.

sz_danii

Neah ... concidence!

AlmightyCushion wrote: »

I sent eircom an email last night. No abuse just said I was only getting a sixth of the speed I am supposed to be getting and it isn't acceptable. My connection seems to be back to normal now. Happy days!

steamjetjoe

I contacted Eircom today and ordered the Home advanced 7mb package. I was told that it would take affect at around midday tomorrow. So ill post speed tests tomorrow. As for the rest of the Kinnegad heads, my present 3mb package has been fine over the last 2 days. It was very bad at the start of the week.

sz_danii

cool .............if you have any troble give me a msg !

steamjetjoe wrote: »

I contacted Eircom today and ordered the Home advanced 7mb package. I was told that it would take affect at around midday tomorrow. So ill post speed tests tomorrow. As for the rest of the Kinnegad heads, my present 3mb package has been fine over the last 2 days. It was very bad at the start of the week.

steamjetjoe

sz_danii wrote: »

cool .............if you have any troble give me a msg !

No probs, Thanks for earlier info & help

steamjetjoe

Ok looks like my upgrade came early. Below are speeds from the 7mb home advanced package.

D/L = 1389 kb/s
U/L = 106 kb/s
Ping = 115ms

sz_danii

ping is a bit high ... i`ll make sure tomorrow your not on high interleaving !

steamjetjoe

sz_danii wrote: »

ping is a bit high ... i`ll make sure tomorrow your not on high interleaving !

Cheers, but so far so good.

Hellrazer

AlmightyCushion wrote: »

I sent eircom an email last night. No abuse just said I was only getting a sixth of the speed I am supposed to be getting and it isn't acceptable. My connection seems to be back to normal now. Happy days!

Any chance you`d pm me the email address you sent the complaint to.Im getting speedtests of between 1500 and 2000 on a supposed 7.6 meg connection for the last 2 weeks now and no one in tech support can give me an update on the problems.
Just spent another hour on the phone with them tonight trying to get though to a team leader.

If this keeps up its UPC from Monday.

uturnin6weeks

Right i rang Eircom Broadband today re my broadband speed. Over the past 3 weeks the my 1MB service is so crap- I did a test there on eircom site = Result: 132kbps



What a joke!!!!!!!



Eircom said they will look into it

AlmightyCushion

Hellrazer wrote: »

Any chance you`d pm me the email address you sent the complaint to.Im getting speedtests of between 1500 and 2000 on a supposed 7.6 meg connection for the last 2 weeks now and no one in tech support can give me an update on the problems.
Just spent another hour on the phone with them tonight trying to get though to a team leader.

If this keeps up its UPC from Monday.

You have to do it through their site. Go to eircom.ie > Customer services > Log a complaint. All I got back was an email saying to contact their tech support line. No need to now.

Oh and ditto on upc. The moment I can get it the eircom is gone. It wasn't too bad when my eircom connection was solid but lately I've been having lots of downtime and this latest incident has left a sour taste in my mouth.

Irlbo

You probably have an amber line,which means that the line you have is a carrier line so it can facilitate phone calls,broadband is not advised on an amber line and if it works you wont be able to achieve speeds any higher then 1mg,other companies cant do any better as they are just selling you eircoms broadband wholesale,your just stuck for the moment

lucernarian

No offence, but that's just not true.

If someone already gets broadband, they are not on a carrier or pairgain as have been used on the eircom network for over a decade. There's a chance that eircom use special DSL-only pairgains or multiple-connection repeaters but I've no info about that, or what speeds it can achieve.

If a digital carrier line is present, no DSL connection is possible. When it's removed, whatever speed the line is inherently capable of doing is the limit.

I have an amber line (6.5km long) with stable 1024/128 kbps and margin of 16/18 as of a week or so ago. "Amber" just means that the line is very long and and mightn't work with DSL. I also think they use interleave or something as the ping times on my first hop are always slightly over 50ms.

celticbhoy27

just looking through the later posts about the guys who've upgraded to 7mbps because im thinking of doing the same. thing is i tested my connection and got download speed of 2666 kb/s and upload of 307 kb/s ping was 53 ms.. these are better results than the guys with 7mbs are getting?? im with eircom and have the 3mb speed! question is should i bother upgrading and how much faster do you reckon it'l be.. cheers

lucernarian

If you want extra download speed, where the website can supply it, go with 7.6mbits.

If you want to game, pay less, or don't want to run the risk of getting upgraded to a level less than 7.6 mbps (eg 4096 or 6120 kbps), then go with 3 mbps.

Ping times are worse on 7.6 mbps, though you can get a package off eircom I hear, which allows for no interleaving on the upload side. I think it reduces ping times by nearly 10 ms, but they'd still be high enough and higher than for 3 meg.

sz_danii

Neah ... thats home professional , but you can go for home advanced (not on website, yet !) and it has all kind of profiles ... so thats not true i`m afraid...

To_be_confirmed wrote: »

If you want extra download speed, where the website can supply it, go with 7.6mbits.

If you want to game, pay less, or don't want to run the risk of getting upgraded to a level less than 7.6 mbps (eg 4096 or 6120 kbps), then go with 3 mbps.

Ping times are worse on 7.6 mbps, though you can get a package off eircom I hear, which allows for no interleaving on the upload side. I think it reduces ping times by nearly 10 ms, but they'd still be high enough and higher than for 3 meg.

Irlbo

No offence to be confirmed,but I be straight with you, I work for Eircom in the broadband development department,and amber means split line with minimum BB capibilties,alot of you are making up fancy terms here that you seem be pulling out of thin air,that you think allows you get perfect broadband,amber lines are carriers,lines installed in rural areas,and awkward landscapes,to facilitate calls(eircom by law are only obliged to provide lines for calls and basic internet ala dial up),1mb possibly 1 and half max,but Eircom will only supply 1mg on on amber be on safe side,BB is unfortunately a blackspot in alot of areas in the country