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Booking your car service online???

  • 13-10-2008 6:03pm
    #1
    Darragh29
    Closed Accounts Posts: 7,097 ✭✭✭


    Simple question, has anyone ever booked their car service online, if yes, how was it, if no, why not?


Comments

  • #2
    Bandara
    Registered Users, Registered Users 2 Posts: 3,282 ✭✭✭Bandara


    Darragh29 wrote: »
    Simple question, has anyone ever booked their car service online, if yes, how was it, if no, why not?

    no

    I never knew you could.

    :o


  • #3
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    Darragh29 wrote: »
    Simple question, has anyone ever booked their car service online, if yes, how was it, if no, why not?

    Market research?;)


  • #4
    Darragh29
    Closed Accounts Posts: 7,097 ✭✭✭Darragh29


    Stekelly wrote: »
    Market research?;)

    No, just you can do everything else online these days. Book holidays, do your banking, etc, etc, etc. Motor industry seems hopelessly behind on this front...


  • #5
    245
    Closed Accounts Posts: 760 ✭✭✭245


    My sister did twice with a VW main dealer. First time they rang her to tell her that wasn't due a service as her mileage was low. The second time they never confirmed the appointment so she had to phone them to make sure that they were expecting her....

    I think that its a good idea - the service people are always the hardest to reach by phone so it saves all that waiting on hold and being phoned back etc etc. Probably makes life much easier for the service staff too as they can concentrate on other things which might be more urgent.


  • #6
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    245 wrote: »
    My sister did twice with a VW main dealer. First time they rang her to tell her that wasn't due a service as her mileage was low. The second time they never confirmed the appointment so she had to phone them to make sure that they were expecting her....
    .

    Thats like Apache pizza. You order online then they ring you 5 mins later to confirm your order and details. All a bit pointless.


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  • #7
    245
    Closed Accounts Posts: 760 ✭✭✭245


    An email back would have done the trick


  • #8
    -Chris-
    Closed Accounts Posts: 12,035 ✭✭✭✭-Chris-


    You'd need to link the website booking front-end into a workshop loading system so that you had the ability to see what times/days were free.
    To do this, the workshop would have to be properly using a proper computerised workshop loading system - at the moment they just use them to generate invoices and allow mechanics to clock on and off.

    You'd also need to know how long your service/repairs will take so you knew how much time to book yourself in for.

    I think it should be automated and online, but I'm not sure if it could!


  • #9
    legend1981
    Registered Users, Registered Users 2 Posts: 49 ✭legend1981


    it sounds good to be able to organsie it online but id do it the simple way and actually talk to the peson some things get lost in transit..like what you need done to you car


  • #10
    DublinDilbert
    Registered Users, Registered Users 2 Posts: 5,401 ✭✭✭DublinDilbert


    it works well for the NCT, so can't see why it wouldn't work well for servicing...

    I guess it could probably help the garages have the correct parts available at the right time too...


  • #11
    L1011
    Registered Users, Registered Users 2 Posts: 71,142 ✭✭✭✭L1011


    I've asked if a slot was available by email and confirmed it; if that counts?


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  • #12
    -Chris-
    Closed Accounts Posts: 12,035 ✭✭✭✭-Chris-


    DublinDilbert wrote: »
    it works well for the NCT, so can't see why it wouldn't work well for servicing...

    An NCT test takes the same amount of time, everytime, servicing rarely does - that's the fundamental flaw I'd see with it.


  • #13
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    Where I work, people eMail in a request for service, the eMail is logged in CRM, passed to Service People, followed up, and in case it isn't, the CRM system reminds me to check it again in 3 hours just in case.

    It's a lot more cost effective then actually setting a booking rota line. Especially when you consider a customer might see an hours slot, book a service, nor realising how long their service might be.

    Sometimes simple is better, once there's a concrete followup process to make sure no one slips through the net.


  • #14
    golfpaul
    Registered Users, Registered Users 2 Posts: 187 ✭✭golfpaul


    AudiChris wrote: »
    You'd need to link the website booking front-end into a workshop loading system so that you had the ability to see what times/days were free.
    To do this, the workshop would have to be properly using a proper computerised workshop loading system - at the moment they just use them to generate invoices and allow mechanics to clock on and off.

    You'd also need to know how long your service/repairs will take so you knew how much time to book yourself in for.

    I think it should be automated and online, but I'm not sure if it could!

    I think it would be a great idea. If you input your car model and mileage on the online booking form you should get a reply stating how long service should take (should know if its standard service or if timing belt needs changing from this). Also you could have an extra comment section on booking form for non standard service extras (for changing wiper blades etc). It would make things easier for service staff as they will already have a list of extras that need to be checked instead of writing them up on day of service (reducing queues)..Also would speed up my time checking in car for service :) I also find it nearly impossible to check in for service by phone as service department is always busy :(


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