Talk Talk scam?

Just got home and some company called Talk Talk had sent us a letter saying that we had signed up for a 24 month contract over the phone.

They also sent us a cd of the apparent conversation(The supposed accent of my father was a Dublin whereas my father has lived in Leitrim all his life)
What was scary was that they knew all my fathers details.

Anybody know what the story is with TalkTalk?

Gummy Panda

Talk Talk is the landline company of the Carphone Warehouse. Sure you have 14 days to break any contract under Irish law. Ring them and tell them to piss off.

LolaDub

My aunt had talk talk sign her up to extra packages without her consent but edited the conversation so it seemed like she did. They rang her asking are you x of x address she says yes andd they ask her about more expensive broadband or something giving her a free trial, she agrees but then it appears on her bill. When she rand talk talk they played back the conversation minus the free trial bit. She went to comreg and they found something in the conversation that confirmed her version.

Best to report it to comreg.

Well,on their customer service,they are like you signed a 24 month contract.You will be charged money for terminating this contract.

Can you actually make contracts over the phone?Apparently,they don't need a signature now.

Gummy Panda

Deleted User wrote: »

Well,on their customer service,they are like you signed a 24 month contract.You will be charged money for terminating this contract.

Can you actually make contracts over the phone?Apparently,they don't need a signature now.

You can make a verbal contract. But there is still a 14 day cooling off period. Tell them you'll take them to ComReg as that voice is not that of your father.

LolaDub

Yes you can give your agreement on the phone. Usually these contracts have a cooling off period of ten working days which you can use to cancel. Outside of that you would incur an additional charge. As its not you guys that have signed for this i would just call them to tell them the story, if they argue make a complaint and take the complaint number, send that to comreg and they should sort it out. It sounds fairly clear its not your father on the phone.

Listening to the conversation.She knows all my fathers details already,just asking him to confirm them.

I would have thought that Carphone warehouse would have been reasonably respectable.

Gummy Panda

They are breaking the Data Protection act as well considering the information they probably have on your father belongs to a network and is being used by a third party (Talk Talk).

LolaDub

The recession is here, they're resorting to any tactics! Carphone warehouse might be, it could be their agents are trying to get extra commision or make targets? Although i have heard bad things about talk talk a few times so maybe not!

Black Swan

LolaDub wrote: »

The recession is here, they're resorting to any tactics!

Yes indeed! I just got my credit card bill and it had a charge on it for expansion of services, which I had not ordered. When I called them on it, they immediately reversed the charges.:rolleyes:

krpc

LolaDub wrote: »

The recession is here, they're resorting to any tactics! Carphone warehouse might be, it could be their agents are trying to get extra commision or make targets? Although i have heard bad things about talk talk a few times so maybe not!

CPW has a bad reputation for it's marketing scams including signing unsuspecting customers up for insurance on mobiles at the point of sale and not telling the customer about the cost or adding customer details to their mailing lists and so on ..

P.S. You might want to put this in the Consumer Issues forum. You'd get more feedback I imagine.

robinph

They had me "signed" up on their service a few years ago without me knowing, think they had spoken to someone else in the house who had agreed to nothing but that didn't stop them taking the phone service. Took a while before I even knew that they had done it because there is so few calls actually ever made so no calls appearing on the eircom bill wasn't strange and they also had the wrong address for us so we never got their bill through. Finally discovered what they had done when a debt collection agency found out where I actually lived and sent us a bill.

Phoned eircom up and they had it all cancelled and switched back immediately.

Karoma

Take it to Consumer Issues.