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Blueface VOIP back to Eircom

  • 27-09-2008 12:14am
    #1
    Registered Users, Registered Users 2 Posts: 8,913
    ✭✭✭


    Hi Guys.

    In 2005 Digiweb came to town offering Fixed Wireless Access (Homewave). I delightfully signed up. Then I learned about Blueface. So I ported my eircom land line number over to them. (057) XXXXXXX. The quality of the Homewave meant that calls were rarely good. But I put up with it because it wasn't Blueface fault and I was thrilled to have some sort of broadband.

    In Jan 2008 Eircom rolled out broadband in town. So after months of requesting Digiweb to upgrade the Homewave from 1024/128 to say 2048/256 which have fallen on deaf ears, I have decided to go back to eircom.

    I rang Blueface requesting my UAN (Universal Account Number) and they gave me a 10-digit "Universal UAN" :D. Rang Eircom who insisted that I should have an 8-digit UAN. Rang back Blueface who says that they (BF) may not have the Port Request Form from 3 years ago that I sent them in - it's probably lost.

    Rang back eircom to see was there anything else - they advised me that they may be able to accept the 10-digit UUAN, but I will be charged €121 + VAT for going back.

    Now, I have a line and a socket in the house from the pole across the road - why the hell should I have to pay €146.41 for a line??? A normal reconnection fee is usually under €50.

    Anyone have got this tripe treatment before from these companies??? :mad:


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Comments

  • Registered Users, Registered Users 2 Posts: 60 Cat5
    ✭✭


    Danno wrote: »
    Hi Guys.

    Now, I have a line and a socket in the house from the pole across the road - why the hell should I have to pay €146.41 for a line??? A normal reconnection fee is usually under €50.

    :
    Why not just stay with Blueface and avail of their cheep calls... use the new eircom line as a separate number...

    Normal reconnection fee is somethin like €30 or €35 euro if the line was acive within a three month window..yours is 2 years,, the €121 + vat sounds like a new line charge..


  • Registered Users, Registered Users 2 Posts: 8,913 Danno
    ✭✭✭


    Wow, so now they charge because of calendar time. Utter shyte. Does the value of the line go up because it is older - its a damn telecoms business, not an antique store.


  • Registered Users, Registered Users 2 Posts: 8,913 Danno
    ✭✭✭


    Is there a more suitable forum for this thread?


  • Closed Accounts Posts: 2,039 rmacm
    ✭✭✭


    Danno wrote: »
    Is there a more suitable forum for this thread?

    I can move it to the VoIP forum if you want? Actually I'm not really sure if that's suitable either. To answer your questions, Eircom charge a certain amount if the line has been inactive for a few months ~50 Euro I think, after that the charge goes up to the €140. If you have a soft dial tone they should probably charge you the cheaper rate if not it means your line has to be reprovisioned at the exchange.


  • Registered Users, Registered Users 2 Posts: 8,913 Danno
    ✭✭✭


    For your information these are the terms we use to describe the different kinds of eircom phoneline you may have and the cost to connect:

    *In-situ: FREE (worth €24.99) where all line work is completely in place and there has been previous service at the address.

    **Pre-cabled: FREE (worth €49.99) where all line work is completely in place but there has not been any previous service at the address.

    ***Standard: €121.93. Standard connection: where no line work is in place and there has been no previous service at the address.

    I have highlighted my case. So it seems the Sales rep was trying to rib me off at the first hurdle. :mad:

    Anyone else I can get my phoneline from?


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  • Closed Accounts Posts: 2,039 rmacm
    ✭✭✭


    http://www.btireland.ie/AtHome_services_phonelines.shtml

    ^^^ Bottom of the page, looks like BT charge the same. There isn't really anyone else you can get a line off other than Eircom. You can then transfer over to BT, Smart etc.

    You could try Magnet if you live in an area where they provide service.


  • Registered Users, Registered Users 2 Posts: 8,913 Danno
    ✭✭✭


    Got another sales rep off eircom and got the line back for €25. Happy now with my 7,6mb broadband. Pity Digiweb did not show any interest in keeping me as a customer. I was involved in getting them set up under the Group Broadband Scheme and all!!!

    The only bad thing is I lost my previous 057 number.


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