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dell repairs on site next business day

  • 06-09-2008 2:41pm
    #1
    Spipov
    Registered Users, Registered Users 2 Posts: 1,999 ✭✭✭


    Hi all

    i have an xps m1330 that i think has a short somewhere. everytime i turn it off, either at vista or on the power button, it turns back on again showing the dell media direct splash screen, even though i wiped that partition off totally because i thought that was the problem.

    everytime i put the ac plug back on (if i put battery on, its always on so its always out now), it lights up immediately.

    i have dell on site next day repair. however i have a question, i work full time everyday and free only saturday. would they come on saturday?or if i have to take time off work, do they give a specific time so i can be here for say half the day only?or would they do it at work?or would they take it away or repair it on site?do they bring spare parts?how long would they usually take?


    thanks for replying.


Comments

  • #2
    duckysauce
    Closed Accounts Posts: 4,930 ✭✭✭duckysauce


    bring it to work with you they can only give you a am / pm estimate, do not do calls on a sat, and will take approx 30 mins to change the system board


  • #3
    LolaDub
    Closed Accounts Posts: 2,181 ✭✭✭LolaDub


    nope they don't do sat. When i had this issue with my last one i was told my appointment was for between the hours of 9-5.30, it also took them a week to actually send someone over. Dell book it from india with a contractor here so they can't book a time for you. The second time they told me to take two days off work together. On my new one i got a premium home user warranty that do evening appointments and sat but give a time of 3 days after you call for technician to arrive but you can book a time with this as contractor calls you to arrange it. I think its a much better deal. They will come to your work to service it if thats possible but they don't take it now at all.


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