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Chrous Complaint

  • 01-09-2008 3:54pm
    #1
    Yoshi_Toshi
    Closed Accounts Posts: 19 ✭


    Hi Folks,

    I'm looking for a bit of advice...
    I moved from my apartment to a new house in early Jan.
    I rang chorus and asked them to cancel my subscription and I sent the letter as requested (I have Sky in the new house). They sent me a bill for Feb and I rang up again and told them I had cancelled and sent another letter as I was asked to, I included my new address for any correspondence.
    I got a text message 2 weeks ago from Chorus saying my account is overdue and to contact them immediately. I did and I sent them a 3rd letter, my new house address was on all previous letters as was my phone number.

    I have just received a 250 euro bill in the door this morning from Chorus.
    I rang them and asked wtf was going on and that I wasn't happy.
    She said to write to the complaints department.
    Where do I stand?

    Any advice appreciated....

    Cheers,


Comments

  • #2
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Presuming that you are not still under a minimum term (the first 12 months of a contract with Chorus/NTL usually) I would suggest that you do the following:

    Write to them explaining that you have already complied with all aspects of their contract and have twice requested in writing that they terminate your account and that they have failed to do so. If you have proof of postage / copies of the letter, include photocopies with your letter.

    Explain that you will not be paying the bill and that if they send any further bills that you will be forced to seek legal advice and air your complaint on the national airwaves and intend to take the matter up with the National Consumer Agency.

    Quote your account number, a contact telephone number and send the letter by REGISTERED POST to

    UPC Ireland
    Customer Care
    Head Office Building
    P2 East Point Business Park
    Dublin 3

    If they continue to send bills, I would seriously suggest that you contact a solicitor as they have a tendency to send debts out for collection to outside agencies and it can turn quite nasty.

    Keep copies of all correspondence, and track the delivery of the item online. An post can provide you with a Proof Of Delivery notice online 24 hours after the item's delivered. This is an actual scanned copy of the signature they obtained when they delivered the item.

    Log on to www.anpost.ie and go into track and trace 24 - 48 hours after postage.

    All you need to do is provide them with the item tracking number and enter your email address, and as soon as they have a POD notice, it's emailed on to you. There's no extra charge for this service, it's part of the registered mail product.


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