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Did anyone else get letter from the social about the stolen laptop?

  • 21-08-2008 7:19pm
    #1
    galwaybabe
    Registered Users, Registered Users 2 Posts: 1,065 ✭✭✭


    I got a letter yesterday telling me that I was one of the people affected by the laptop theft from the comptroller general's office. On this laptop were my name, address, claim details, pps no, bank account details and who knows what else!

    I have to change my bank account and all associated direct debits, standing orders etc. That is easy according to the bank, who were very helpful. Having said that, they had no idea about the theft despite the Dept of SW saying in letter that all banks had been informed.

    I rang the helpline number given in letter and asked a few questions. Answers in bold

    Q. Was the information on the laptop encrypted?
    Ans : It had a PIN and that's all

    Q. Where was the laptop stolen from?
    Ans : From an office at the Comptroller General's

    Q. Can I have a new PPS no.?
    Ans : No. That is imposssible.

    But there could be someone in Tasmania or anywhere using my identity. I could be married and not even know about it for example. I want a new number
    Ans : No


    The conversation went on for a while by which time the woman on the other end got as outraged as me about the situation and totally understood where I was coming from with my arguement about stolen identity. This was good and bad. Good because it was nice to have some empathy and bad because I couldn't shout at her any longer.

    I have already visited a solicitor about this. I'm furious. I think the very least the Dept of SW can do it offer a new PPS no. to those affected and I intend to take this as far as I can.

    Anyone with me?


Comments

  • #2
    undecided
    Registered Users, Registered Users 2 Posts: 679 ✭✭✭undecided


    I got one too. Did they tell you that you have to change you bank account? I didnt ring them wanted to check bank statements first. It does leave us wide open for identity theft! what happens if something happens down the line?

    Just thought Id add that id say there is alot of people complaining about this, they have dedicated all the staff in sligo to this helpline. was trying to ring today about a different matter and couldnt get through to anyone in that dept!


  • #3
    smelltheglove
    Registered Users, Registered Users 2 Posts: 4,503 ✭✭✭smelltheglove


    Hi I got one too and didnt do anything about it.

    Let me know how you get on.


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