eircom broadband modem

hiscan

hi guys
im not very computer literate,i got eircom broadband 6 weeks ago everything was working fine when all of a sudden it just stops working, all lights are green on the router although the internet one was red for a while,is it something simple or should i contact eircom?,im on dial up to post this again sorry about the sketchy details

guil

go to 192.168.1.254 and click reconnect and it should be fine
btw its a router not a modem

hiscan

guil07 wrote: »

go to 192.168.1.254 and click reconnect and it should be fine
btw its a router not a modem

sorry
when you say go to what do you mean,where do i go to this address
when i go to broadband page it says dsl available but when i open the internet it says cannot display webpage

Hank Scorpio

hiscan wrote: »

sorry
when you say go to what do you mean,where do i go to this address
when i go to broadband page it says dsl available but when i open the internet it says cannot display webpage

Type the address he posted into the address bar in either Internet Explorer or in Firefox http://192.168.1.254

This will open a router configuration page. On the top right on the page you will see "Connect" , hit it , wait for 1 minute or so, and you should be automatically connected again.

If all the lights are green on the modem there is no need to contact eircom

T-max

Alternatively try to unplug Eircom Modem/Router from the wall socket, then plug back in and watch for all lights to come back on.

hiscan

tried that,rang eircom and they said it was connected on their side that maybe its my antivirus stopping it getting throughand to turn off my firewallwhich is my next problem im with avg i dont know how to turn it off and the lad that installed it is on holidays and not answering his phone,any ideas?

axer

hiscan wrote: »

tried that,rang eircom and they said it was connected on their side that maybe its my antivirus stopping it getting throughand to turn off my firewallwhich is my next problem im with avg i dont know how to turn it off and the lad that installed it is on holidays and not answering his phone,any ideas?

Check the DSL sync light on the router. It should be constantly on green (not flashing). Also there should be a light for the internet on that box. It should be green and not red. If both of those are ok then the router has access to the internet.

The next step then is to work out why the computer doesn't.

Post how you get on with the first steps then I will tell you what to do next.

hiscan

axer wrote: »

Check the DSL sync light on the router. It should be constantly on green (not flashing). Also there should be a light for the internet on that box. It should be green and not red. If both of those are ok then the router has access to the internet.

The next step then is to work out why the computer doesn't.

Post how you get on with the first steps then I will tell you what to do next.

all green lights

axer

hiscan wrote: »

all green lights

Next thing to do is to check connectivity between your computer and the router.

Click on this link:
http://192.168.1.254

It should bring up the router's setup page on your web browser.

If it doesn't we will try another thing.

hiscan

yep

dub45

Do you have zone alarm installed by any chance? Its a firewall which your friend may have installed for you.

axer

hiscan wrote: »

yep

Ok if that works then (im presuming you are using windows xp) go to the start menu and click on run.

Then type "cmd" (without the quotes) into the box and press ok.

A black filled window should appear.

Type in this and press enter:

"ping www.boards.ie" (without the quotes)
if the above works i.e. it says some thing like:
Reply from 89.234.66.107: bytes=32 time=121ms TTL=55
four times in a row - one after another (the important word "reply")

If the above works then type this into the black filled window:
"ping 89.234.66.107" (without the quotes)
again you are looking for the something like this:
Reply from 89.234.66.107: bytes=32 time=121ms TTL=55
four times in a row

hiscan

..

hiscan

reply from 89.234.66.107:bytes=32 time=193ms ttl=58
4 times

hiscan

dub45 wrote: »

Do you have zone alarm installed by any chance? Its a firewall which your friend may have installed for you.

i'll try and find out ,how would i know if there is ,where would it tell me?

T-max

hiscan wrote: »

i'll try and find out ,how would i know if there is ,where would it tell me?

Go to Start, and look at applications for Zone Alarm or alternatively go to 'Start', 'Control Panel', 'Add Remove Programs' and you should see it listed.

hiscan

T-max wrote: »

Go to Start, and look at applications for Zone Alarm or alternatively go to 'Start', 'Control Panel', 'Add Remove Programs' and you should see it listed.

no zone alarm

T-max

Do you have AVG anti-virus ?

hiscan

yes i have
sorry been away from the computer all week

DECEiFER

guil07 wrote: »

go to 192.168.1.254 and click reconnect and it should be fine
btw its a router not a modem

Actually, it's both.

----

Hiscan, can you go to the command prompt and do an IP Config command?

Here's how:
Start>Run
Type: cmd
In the black window, type: ipconfig /all
Press: ALT-Print Scrn (at the same time)

Now, go into MS Paint and open the Edit menu and hit Paste (or use the shortcut Ctrl-V key combination to paste).

Then you must save the file and attach it to your next post here. Then we can see your screen-shot.