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Charging problem with M1530

  • 15-07-2008 8:42pm
    #1
    Jimbo
    Closed Accounts Posts: 2,379 ✭✭✭


    I'm having a little trouble with my laptop.
    When I power it up a screen comes up saying:
    The AC power adaptor wattage and type cannot be determined.
    The battery may not charge.
    The system will adjust the performance to match the power available.
    Please connect a Dell 65W AC adaptor or greater for best system performance.
    To resolve this issue, try to reseat the power adaptor.

    The Dell power meter in Windows is telling me the computer is plugged in but not charging.
    I am using a 90w Dell adaptor.

    Any ideas?
    Thanks


Comments

  • #2
    R3al
    Closed Accounts Posts: 303 ✭✭R3al


    A user with a similar issue found this was solved by unpluging the power lead from the laptop and then plugging it back in, however the message would return each time he went to recharge - your best bet is Dell support as this may be an issue with BIOS, the PSU or motherboard

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&cs=19&dl=false&l=en&s=dhs&treeid=BA907875687A4FA7A65E96AF0BA26C5F&doclang=en


  • #3
    Jimbo
    Closed Accounts Posts: 2,379 ✭✭✭Jimbo


    Thanks R3al, will do


  • #4
    LolaDub
    Closed Accounts Posts: 2,181 ✭✭✭LolaDub


    I had same problem (plus many more) with my M1330, rang up and they kept saying they'd take control of my computer to fix it, eventually after a bit of 'persuasive' talking they sent a technician with a new motherboard and adaptor and the charging problem was fixed


  • #5
    elmyra
    Registered Users, Registered Users 2 Posts: 1,755 ✭✭✭elmyra


    LolaDub wrote: »
    I had same problem (plus many more) with my M1330, rang up and they kept saying they'd take control of my computer to fix it, eventually after a bit of 'persuasive' talking they sent a technician with a new motherboard and adaptor and the charging problem was fixed

    Same thing here. Recommend getting on to them straight away because my service call day got changed a few times owing to the 'part not being in yet'.


  • #6
    LolaDub
    Closed Accounts Posts: 2,181 ✭✭✭LolaDub


    elmyra wrote: »
    Same thing here. Recommend getting on to them straight away because my service call day got changed a few times owing to the 'part not being in yet'.


    I got that too, had to take three different days off work because they'd only phone me at 6pm on the day a tech was supposed to be out to fix it. I also have the next business day warranty which is a pile of ****. There's no way that they can provide next business day warranty with an xps as when you ring xps 'premium' support you get through to india/scotland, they put the info together and if you've to get a technician it has to be approved by a manger after which it is sent to netherlands to review your case and decide which parts you need, they them send them from netherlands to dell ireland who in turn will send them to the other technician company they use.


    GOOD LUCK!


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