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Awkward Multiroom installation

2

Comments

  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    I'd advise you to contact magnet again. I know you meant well but please no PM's about products that have nothing to do with me as unfortunately some on here have been abusing this lately. The guys from magnet monitor boards so you may well get a PM from them directly. Open to correction on this but last I heard they had agreed to an exemption for magnet customers who had problems.

    I will be working on the magnet head end in the coming weeks so I'll mention it again if you do not have it resolved by then.

    Owner: satellite.ie



  • Closed Accounts Posts: 336 ✭✭Wheels


    Tony wrote: »
    I'd advise you to contact magnet again. I know you meant well but please no PM's about products that have nothing to do with me as unfortunately some on here have been abusing this lately. The guys from magnet monitor boards so you may well get a PM from them directly. Open to correction on this but last I heard they had agreed to an exemption for magnet customers who had problems.

    I will be working on the magnet head end in the coming weeks so I'll mention it again if you do not have it resolved by then.

    Apologies mate, I'm just at my witts end with this. I'm baffled as to what to do and no one in Magnet or Sky seems to have a clue what the problem is.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    No problem I understand your frustration. My colleague in Magnet is well aware of this issue and has been talking to sky on an ongoing basis. I'll email him a link to this thread to see what can be done to help you.

    Update: Expect a PM from magnet

    Wheels wrote: »
    Apologies mate, I'm just at my witts end with this. I'm baffled as to what to do and no one in Magnet or Sky seems to have a clue what the problem is.

    Owner: satellite.ie



  • Closed Accounts Posts: 336 ✭✭Wheels


    Tony wrote: »
    No problem I understand your frustration. My colleague in Magnet is well aware of this issue and has been talking to sky on an ongoing basis. I'll email him a link to this thread to see what can be done to help you.

    Update: Expect a PM from magnet

    Cheers Tony, thanks for that. Looking forward to hearing from them.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    My pleasure

    Owner: satellite.ie



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  • Closed Accounts Posts: 336 ✭✭Wheels


    Has anyone else been able to resolve this? I'm trying to get in touch with magnet but not getting past the front line of staff and no one is interested telling me there is nothing they can do and basically tough sh*t. I'm seriously starting to get annoyed and I'm very close to cancelling my subscription and moving to Digiweb.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    I'm surprised you have not been contacted directly. I'll ask my contact to look again at this thread.

    Wheels wrote: »
    Has anyone else been able to resolve this? I'm trying to get in touch with magnet but not getting past the front line of staff and no one is interested telling me there is nothing they can do and basically tough sh*t. I'm seriously starting to get annoyed and I'm very close to cancelling my subscription and moving to Digiweb.

    Owner: satellite.ie



  • Closed Accounts Posts: 3 Brucemole


    hi lads


    has there been any progress on this at all?


  • Closed Accounts Posts: 336 ✭✭Wheels


    None. The situation is still the same. I decided to forego the hassle and use my second box as to get FTA channels, thankfully it hasn't been an issue yet.


  • Registered Users, Registered Users 2 Posts: 46 dhidra


    Aquos76 wrote: »
    Success.

    So YES, a successful callback have been carried out using UPC/NTL telephone service.

    Super work Aquos! If the Sky technicians give me any bulls**t when they come out to do this I'll show them this thread! Which port on the modem do you use? Thanks


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  • Moderators, Regional South East Moderators Posts: 9,137 Mod ✭✭✭✭Aquos76


    dhidra wrote: »
    Super work Aquos! If the Sky technicians give me any bulls**t when they come out to do this I'll show them this thread! Which port on the modem do you use? Thanks

    Only one of the 2 phone ports on your UPC modem is active so I had to unplug my existing phone and plug in the line which connects to the Sky receiver in to that port. However this can be easily overcome by using a little double phone adaptor.

    In my case though, I have since sent a phone cable from my modem back to where my eircom line used to come in to the house and connected into my existing phone wiring system from there, hence, I now have all my previous eircom phone points working on UPC.


  • Registered Users, Registered Users 2 Posts: 51 ✭✭Yama


    Hi Aquos,

    I am getting Sky HD in tomorrow with multiroom, and had intended switching over my phone and broadband from Smart to UPC/NTL. I'm glad I came across your posts. It it difficuly to do what you have done with your phone, i.e. cable back from the modem to your main phone connection point? I mean the wiring connection end of things, not the routing of cables through the house etc. Is it just a standard phone jack or did you have to 'wire it up' differently yourself?

    Thanks


  • Closed Accounts Posts: 3,683 ✭✭✭Kensington


    It's just a plain RJ-11 regular phone cord between the cable modem and one of the phone sockets on your extension. Just make sure your eircom line is completely disconnected from the extension BEFORE you connect the cable modem to it!!!


  • Closed Accounts Posts: 273 ✭✭Irishdudedave


    Has anyone tried a SKY HD box with UPC's phone?
    I just ordered SKY HD for the main living room with SKY+ in another room, after searching online I have found that other people are reporting different boxes failing to work over VOIP and now Im worried that both boxes wont call back correctly and Ill be stuck with UPC digital for another few years (still better than getting an eircom line again though!)


  • Registered Users, Registered Users 2 Posts: 51 ✭✭Yama


    Kensington,

    Thanks for the reply. Sorry for being a pain, I haven't done anything with phone lines before so just to be sure, I'll ask in idiot proof lingo. My eircom line comes into the house in black cable and into a little black box. When I take the lid off it, the black cable splits in two onto two contacts and the house phone lines join these and go off around the house to the various phone outlets.

    So, when I get UPC, I should just disconnect the black eircom cable coming into the box, and connect my UPC cable from the router into this, hopefully splitting the cable correctly. The signal will then go around to the existing phone outlets as before? Is this correct?

    Thanks


    Irishdude

    I am getting SKY HD today and I want to change to UPC phone and digital in the future. I'm with Smart for phone & BB now and I said I'd hold off and get SKY in first and working. I went through what I intend to do with either SKY or UPC Technical Services and they said it would be no problem, I just can't be 100% sure which one it was now... you might think that UPC would say that is was okay regardless because they want you to sign up? Maybe call SKY Technical Services and ask them too, just in case. I'll ask the SKY installer today and come back if he has an answer.


  • Registered Users, Registered Users 2 Posts: 51 ✭✭Yama


    Sorry Kensington, I just read your post again, are you saying that all I have to do is disconnect the incoming Eircom line completely where it enters the house, and just plug the UPC line into any of my existing phone outlets and the signal will travel around to the remaining outlets? Is it that simple??


  • Moderators, Regional South East Moderators Posts: 9,137 Mod ✭✭✭✭Aquos76


    Yama wrote: »

    Thanks for the reply. Sorry for being a pain, I haven't done anything with phone lines before so just to be sure, I'll ask in idiot proof lingo. My eircom line comes into the house in black cable and into a little black box. When I take the lid off it, the black cable splits in two onto two contacts and the house phone lines join these and go off around the house to the various phone outlets.

    So, when I get UPC, I should just disconnect the black eircom cable coming into the box, and connect my UPC cable from the router into this, hopefully splitting the cable correctly. The signal will then go around to the existing phone outlets as before? Is this correct?

    Thanks

    This is exactly what I did, and all my existing points worked after that.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    Sorry to dig up an old thread but I have just seen that Magnet have an official rep on Borads now called Rory (Magnet Rory) , perhaps this might help anyone having problems with magnet and multiroom etc.

    Owner: satellite.ie



  • Registered Users, Registered Users 2 Posts: 332 ✭✭dave_t


    Could someone explain the process of getting multiroom to work with Digiweb metro home please? I currently have eircom and sky multiroom but want to switch to Digiweb but when I called them for information they said that their phone line doesn't work with Sky.

    Thanks in advance and sorry for digging up an old thread but I haven't been able to find the information anywhere else.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    If Digiweb themselves say it does not work then I'm not sure anyone else here can help.

    Owner: satellite.ie



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  • Registered Users, Registered Users 2 Posts: 332 ✭✭dave_t


    It's just that I've read around that it can be done but couldn't find a detailed explanation so was hoping someone on here could help.


  • Registered Users, Registered Users 2 Posts: 11,362 ✭✭✭✭Tony


    dave_t wrote: »
    It's just that I've read around that it can be done but couldn't find a detailed explanation so was hoping someone on here could help.

    Ah I see

    Owner: satellite.ie



  • Registered Users, Registered Users 2 Posts: 32,461 ✭✭✭✭watty


    AFAIK Digiweb don't guarantee it.

    But it's likely to work. I've seen it, Fax and Analogue dialup to eircom work on Metro

    Multiroom needs both boxes via splitter in same phone socket, as it will allow simultanous outgoiing calls if both sockets used.
    Which would "fail" Multiroom

    UPC and Digiweb phone services will not work at all with eircom phonewatch. But you can get a GSM adaptor for phonewatch.


  • Registered Users, Registered Users 2 Posts: 332 ✭✭dave_t


    Thanks for the information. At the moment I have multiroom with eircom so I assume I can just swap the connection from the eircom line to the Digiweb line.


  • Registered Users, Registered Users 2 Posts: 454 ✭✭DRice


    so any update, can we now get sky multiroom with magnet lines?


  • Registered Users, Registered Users 2 Posts: 76 ✭✭deano_rich


    Hi, Sorry for dragging up an old thread, I seem to be having the same problem.

    I have a Sky HD box in one room, and a Sky + box in another. I have the UPC phone service (it's a Cisco modem). I can't seem to get a call back on either boxes when connected into either tele 1 or tele 2 on the cisco.

    The tests fails and displays "modem not connected please contact support".

    I would like to know if anyone has found a way around this? Is it sky who's at fault or UPC?
    I live in Dublin 5.

    Does anyone else have this issue.

    Thanks in advance.


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,139 Mod ✭✭✭✭Hellrazer


    deano_rich wrote: »
    Hi, Sorry for dragging up an old thread, I seem to be having the same problem.

    I have a Sky HD box in one room, and a Sky + box in another. I have the UPC phone service (it's a Cisco modem). I can't seem to get a call back on either boxes when connected into either tele 1 or tele 2 on the cisco.

    The tests fails and displays "modem not connected please contact support".

    I would like to know if anyone has found a way around this? Is it sky who's at fault or UPC?
    I live in Dublin 5.

    Does anyone else have this issue.

    Thanks in advance.


    Same problem here but I got an exemption from Sky.

    See my reply regarding getting an exemption--Tell Sky that they told you UPC would work with the boxes when you were changing over to them.

    Post here explains what I did :

    http://www.boards.ie/vbulletin/showthread.php?t=2056196332


  • Registered Users, Registered Users 2 Posts: 76 ✭✭deano_rich


    Hi mate..

    I did the same as you did in your thread and sky said there's absolutely no way around it so I told them id have to cancel and they said ok this will take 31 days :( ...

    I'm running out of ideas it's a bit of a ridiculous problem in the first place..

    Anyone any ideas?

    Thanks
    Hellrazer wrote: »
    Same problem here but I got an exemption from Sky.

    See my reply regarding getting an exemption--Tell Sky that they told you UPC would work with the boxes when you were changing over to them.

    Post here explains what I did :

    http://www.boards.ie/vbulletin/showthread.php?t=2056196332


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,139 Mod ✭✭✭✭Hellrazer


    deano_rich wrote: »
    Hi mate..

    I did the same as you did in your thread and sky said there's absolutely no way around it so I told them id have to cancel and they said ok this will take 31 days :( ...

    I'm running out of ideas it's a bit of a ridiculous problem in the first place..

    Anyone any ideas?

    Thanks

    Make sure you ask for someone in the Irish office NOT the UK one--If you get no joy hit the button for cancellations and explain why you are cancelling--The irish lads know that UPC Ireland wont work with the boxes but the UK ones dont(upc uk will work with the boxes or so I was told) and wont entertain an exemption.

    You just need to get in touch with the right centre--took me a few goes but I remember being given a different number to the 0818 one but I cant find it here.


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  • Registered Users, Registered Users 2 Posts: 69 ✭✭Stuart085


    Hi Guys,

    As UPC have taken it upon themselves to increase their prices, I'm taking this window of opportunity to break my contract with them to make a move to Sky! (I'm not worried about price really, it's just UPC's TV guide is so slow and there are fewer HD channels).

    Anyway, chatting to the Sky sales man, he advised me that Sky Multiroom WILL NOT work with UPC telephone lines, he then proceeded to tell me to switch to Eircom. I'm not going down that road. Anyway, he booked me an appointment for an engineer which I could cancel later if I decided not to go with Eircom phone lines (ha!)

    Which brings me to this thread. I noted that someone had documented with images that it is indeed possible to do a callback with UPC phone lines.

    I actually have a Sky box and a dish so I tested it and the attached images show the results.

    It worked perfectly, so no need to cancel the appointment and no need to get Eircom! Hopefully the engineer won't make things difficult.


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