Whats the story with Amazon ?

LoLth · 26-06-2008 9:15am #1

If you go to amazon.ie you get forwarded to amazon.co.uk.... I have had an account there for years now and only ever ran into a problem when ordering gadgets. however, Monday I went to buy a new book and decided to throw in a PC game for myself while I was at it, only to discover AT THE CHECKOUT that they cant ship the game to Ireland.

I was p*ssed. I had spent ages reading reviews and checking specs to ensure that the game was what I wanted and then I find out in the second step at teh checkout that I cant have it delivered. I emailed amazon amazon to let them know that I wasnt impressed. surely a notification on an item before I bother reading the blurb and reviews could help ? I log in with an irish account with irish delivery addresses and my landing page is the .ie portal to the site. I got the following reply (which I appreciate but I'm still not buying from amazon again until they fix this)

synopsis: Only items bought in the marketplace section of the website can be sent to Ireland (from amazon or third party). Otherwise, its books and dvds only.

Dear Customer

Thank you for contacting Amazon.co.uk with your enquiry.

In addition to a wide selection of items, one of our aims at Amazon.co.uk is to provide a convenient and efficient service; in this case, we have not met that standard.

Please accept my sincere apologies for any disappointment this experience has caused.

Please be inform that Amazon.co.uk can dispatch PC & Video Games, Toys & Games and Gift items to:

* Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar,
Greece, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands,
Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom
(England, Northern Ireland, Scotland and Wales).

Please note that video games offered on our website follow the PAL standard, which is the video format used in most European countries and regions of Asia. These games will not play on most games consoles in countries that use NTSC, SECAM or other video standards.

Amazon.co.uk and third party sellers on Amazon.co.uk Marketplace can dispatch Shoes and Accessories, Sports and Leisure, Jewellery and Watch and Baby items to:

* United Kingdom (England, Northern Ireland, Scotland and Wales).

Note: Some jewellery and watch items of high-value can only ship to UK domestic excluding the Channel Islands.

Amazon.co.uk and third-party sellers at Amazon.co.uk Marketplace can dispatch software to the following countries:

* Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar,
Greece, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands,
Norway, Portugal, Republic of Ireland, Spain, Sweden, Switzerland
and the United Kingdom (England, Northern Ireland, Scotland and
Wales)

Third party sellers on Amazon.co.uk Marketplace can dispatch PC & Video Games, Toys & Games and Gift items to:

* Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar,
Greece, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands,
Norway, Portugal, Republic of Ireland, Spain, Sweden, Switzerland
and the United Kingdom (England, Northern Ireland, Scotland and Wales).

Amazon.co.uk can dispatch Electronics & Photo and Home & Garden items to:

* United Kingdom (England, Northern Ireland, Scotland and Wales)

Third party sellers on Amazon.co.uk Marketplace can dispatch Electronics & Photo and Home & Garden items to:
* United Kingdom (England, Northern Ireland, Scotland and Wales) only.

Amazon.co.uk can dispatch Mobile phones to:
* United Kingdom (England, Northern Ireland, Scotland and Wales).

For further information please visit our "Delivery Restrictions" Help page at:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=524836

However I will pass your message on to the appropriate department in our company for consideration. Customer feedback like yours is very important in helping us continue to improve the selection and service we provide.

We are always glad to hear your questions or comments. Thank you again for contacting Amazon.co.uk.

/rant

jor el · 26-06-2008 9:36am

What kind of crap is that? Does it say why they won't ship software to Ireland, is there some reason for it? Seems bizarre to me.

For games, try http://www.asda-entertainment.co.uk/asda/home.dept good prices, and they do deliver to Ireland.

LoLth · 26-06-2008 9:43am

I've no idea but it is recent enough. I bought games from amazon before with no bothers whatsoever!

invincibleirish · 26-06-2008 6:41pm

Contact the seller, i was trying to buy a SNES on Amazon recently but the sellers have set as default the option not to ship abroad.

However if you contact them they might agree to ship to you so long as you pay the postage incurred.

I got my SNES!

Adyx · 26-06-2008 6:51pm

LoLth wrote: »

I've no idea but it is recent enough. I bought games from amazon before with no bothers whatsoever!

It's actually not recent afaik. I too have bought games from Amazon (BF2 + SF) a couple of years ago but a month or two later I got the same spiel as you.