Debt Collectors.....

nevaeh-2die-4

I have clearwire which is appalling the service is a joke im paying for 2mb and only getting 1mb.

I have called them many times but they have no interest in fixing the problem.

The attitude they have in there customer service is disgraceful.

Cause im cancelling during a term, they say I have to pay a 200e cancelation fee.
If i don’t pay it which im not they will send around the debt collectors.

What can they do is my question?

baby_blu

nevaeh-2die-4 wrote: »

I have clearwire which is appalling the service is a joke im paying for 2mb and only getting 1mb.

I have called them many times but they have no interest in fixing the problem.

The attitude they have in there customer service is disgraceful.

Cause im cancelling during a term, they say I have to pay a 200e cancelation fee.
If i don’t pay it which im not they will send around the debt collectors.

What can they do is my question?

They shouldnt be allowed to charge a cancellation fee

Did you sign a contract?

Rob_l

baby_blu wrote: »

They shouldnt be allowed to charge a cancellation fee

Did you sign a contract?

this seems dangerously like someone about to give legal advise in after hours


jailarity may ensue

Keano

Debt Collectors

Abi

nevaeh-2die-4 wrote: »

I have xxxxxx which is appalling the service is a joke im paying for 2mb and only getting 1mb.

I have called them many times but they have no interest in fixing the problem.

The attitude they have in there customer service is disgraceful.

Cause im cancelling during a term, they say I have to pay a 200e cancelation fee.
If i don’t pay it which im not they will send around the debt collectors.

What can they do is my question?

Well, under normal circumstances you would have to pay out the €200 cancellation fee if that is what it stipulates on the contract.

If you have complained to them about different aspects of the service, I hope you've made a small log of the when, wheres and why fors. If this is the case, and the matters have been left undealt with by the company, advise them that they may go ahead with proceedings as you are going to get in touch with your solicitor. If they threaten to effect your credit history I'd bring that up with a solicitor also.

dade

if they say you signed a contract in which you have to pay a cancellation fee remind them that the contract is two sided and they are bound to provide a service.

I had a similar situation with NTL a few years back and they said the same thing to me when i canceled. when i reminded them of their obligations they never responded or came after me for the money

seamus

nevaeh-2die-4 wrote: »

What can they do is my question?

The debt collectors can't do anything. If you don't want them on your property, they have no right to be there.

If the company wants their money, they will take you to court and win.

Abi

seamus wrote: »

The debt collectors can't do anything. If you don't want them on your property, they have no right to be there.

If the company wants their money, they will take you to court and win.

They wouldn't be the 'arrive at your door' sort. They correspond with you via mail and phone. After that they move to court and you will receive a court date by registered post.

Tbh, its not worth anyones while for them to take the OP to court. But it could effect credit history.

Dragan

If there is one part of T&C's you should always read before entering in to anything then it should be the part around cancelation of service.

If the T&C's bind the company in question to a certain quality of service you'd be fine, but they won't.

Lockstep

I like these guys

connundrum

Abigayle wrote: »

Tbh, its not worth anyones while for them to take the OP to court. But it could effect credit history.

When you were signing the contract - did they ask for any ID or proof of residence?

I ask as I know that anyone can set up a gas or esb account with just a name and address (which is rediculous). This leaves it open to abuse i.e. I could simply set up an account under the name Paddy McPadderson. If I didn't pay the account, then they'd go sueing Mr. McPadderson and I'd get away scot free.. or would I?

I presume Mr. McPadderson could tell the debt collectors to feck off as it wasn't him who set up the account in the first place.

Seems all a bit murky to me.

Abi

connundrum wrote: »

When you were signing the contract - did they ask for any ID or proof of residence?

I ask as I know that anyone can set up a gas or esb account with just a name and address (which is rediculous). This leaves it open to abuse i.e. I could simply set up an account under the name Paddy McPadderson. If I didn't pay the account, then they'd go sueing Mr. McPadderson and I'd get away scot free.. or would I?

I presume Mr. McPadderson could tell the debt collectors to feck off as it wasn't him who set up the account in the first place.

Seems all a bit murky to me.

Firstly, Im not talking about something that happened to me. Im talking from the other side of the counter :pac:

Secondly, opening accounts varies from company to company and service to service. Its actually not as simple as that with the ESB and the gas tbh. What they do is they ask for a deposit circa €200 just in case you deside to bugger off, and ask you for previous addresses. The deposit is refundable if when the final reading is taken, and the bill is settled. Generally you would be asked for photographic ID when you are dealing with large-ish amounts of money.

Now if you were to move into a property where someone else was resident you, or your land-lord will take a reading and give this to the ESB. so you should only be charged for this point forward. You are not liable to pay any bill for anyone resident in the property before you. Their issue is with them not you. But it makes it a lot easier for them if you give in the reading asap. Gas = same, and even the phone. You may be subject to a re-connection fee if it is a home you've bought, but if you are moving into a rented property, that would be down to the landlord.

Heisenberg.

This post has been deleted.

Deadalus

its a common mistake to think things like not paying your bills and ending up getting sent to the debt collectors affects your credit rating when in fact it doesnt. Only failure to keep up on payments from a banking institution are recorded on your credit record. They can send you letters for years and it will have absolutely no bearing on future loan applications and what not.

seamus

Abigayle wrote: »

But it could effect credit history.

Unpaid utility bills such as NTL, can't affect your credit history afair.

Abi

Deadalus wrote: »

its a common mistake to think things like not paying your bills and ending up getting sent to the debt collectors affects your credit rating when in fact it doesnt.

If this is the case, then they wouldn't be lawfully allowed to include it in their letters afaik. I've never worked in services before, but I've seen samples of the letters. Unless they've changed their wording on it.


Either way, if the OP had these problems and they were left undealt with, the company has no case.

seamus

Abigayle wrote: »

If this is the case, then they wouldn't be lawfully allowed to include it in their letters afaik. I've never worked in services before, but I've seen samples of the letters. Unless they've changed their wording on it.

Don't know about "lawfully". From what I've heard, many of these companies rely on sheer ignorance to get their hands on people's money, so lines like, "may affect your credit rating", wouldn't at all surprise me.

chamlis

As regards their service ot being up to scratch, most small print states that "2Mb" is the "potential" speed.

Now if you're getting nothing but dial-up speeds, then yeah, that is taking the piss.

Hello IBB, ya hure

Abi

Sorry Seamus, I wasnt being very clear. I actually mean that I didnt believe they could lawfully threaten your credit history while there are on-going viable complaints against the company. Outside of that they have free use of the 'threat' whether they choose to action it or not.


Whenever there were any major complaints or on-going queries on an account, I would never have been told to take any further action.


In this case, what I think will happen is they will continue their barrage of calls and mail for a while then give up. It generally has a span of about 3mths or so for smaller amounts. Anything received after that point is automated and you wouldnt wipe your árse with it.

nevaeh-2die-4

connundrum wrote: »

When you were signing the contract - did they ask for any ID or proof of residence?

I ask as I know that anyone can set up a gas or esb account with just a name and address (which is rediculous). This leaves it open to abuse i.e. I could simply set up an account under the name Paddy McPadderson. If I didn't pay the account, then they'd go sueing Mr. McPadderson and I'd get away scot free.. or would I?

I presume Mr. McPadderson could tell the debt collectors to feck off as it wasn't him who set up the account in the first place.

Seems all a bit murky to me.

What happened was the clear wire rep came out with the modem & account to sign .

My was taken out in her name her bank etc (were not married)

She never asked for proof or id or anything like that.

Here where I have a loop hole
The account names is e.g.

Marge Simpson
Spring field terrace etc

But I signed the contract I printed my name clearly as lets say ned flanders.
I should not be allowed to sign someone less contact????

pickarooney

1Mb is a fairly average actual speed on a 2Mb max connection. I'm sure they told you that before you threw a strop and cancelled before the minimum contract period was up.

Spud83

*Maximum achievable speed, actual speed may vary

Pretty clear on their site. If you wanted a guaranteed 2mbps you should have kept looking. Especially with a wireless service where there are alot of things that can effect the signal.

Seems to me like you should pay the €200. You signed/agreed to the contract after all.

Karoma

Wow, seeking serious advice from AH? Just not clever.
for advice: Try Consumer Issues. For legal advice: Try a solicitor.